Vodafone Portugal Offers New Information Services Using ScanSoft Speech Solutions.BURLINGTON, Mass. & LISBON, Portugal -- ScanSoft's Speech Solutions Deployed by COLLAB as Part of Vodafone Portugal's Voice-Navigated Information Service for Wireless Subscribers ScanSoft Inc. (Nasdaq: SSFT SSFT Secure Socket File Transfer ), a global leader of speech and imaging solutions, today announced that Vodafone Portugal Vodafone Portugal, a full subsidiary of the Vodafone Group, is the second mobile operator in Portugal, both chronologically and in market share (34% in 2006). Its competitors are Optimus and TMN. has implemented a voice-driven suite of information services See Information Systems. that subscribers can access through their mobile devices. COLLAB, ScanSoft's strategic partner in the region, deployed the system, which utilizes ScanSoft's latest speech recognition and RealSpeak(TM) text-to-speech solutions to understand subscriber requests and deliver the appropriate information. Vodafone Portugal is one of many carriers around the world using speech solutions from ScanSoft, which are an important tool to improve customer satisfaction, loyalty and usage and help to strengthen the company's customer information services. Vodafone Portugal has started using ScanSoft's speech recognition for navigating menus for information services about popular soccer clubs in Portugal and plans to progressively deploy ScanSoft's solutions for other information services. "ScanSoft's solutions, in particular the new European Portuguese European Portuguese (português europeu in Portuguese) is a group of Portuguese dialects spoken mainly in Portugal but also in places of Africa and Asia with minor and subtle differences. applications, have achieved good performance," said Bruno Alves Bruno Eduardo Regufe Alves (born 27 November 1981) is a Portuguese football (soccer) player that plays as a central defender. He currently plays for FC Porto. Strong, tall, and almost invincible in the air, Alves gained a place to Ricardo Costa and João Paulo in FC Porto starting , IVR (Interactive Voice Response) An automated telephone information system that speaks to the caller with a combination of fixed voice menus and data extracted from databases in real time. and CTI (Computer Telephone Integration) Combining data with voice systems in order to enhance telephone services. For example, automatic number identification (ANI) allows a caller's records to be retrieved from the database while the call is routed to the appropriate party. Development, Vodafone Portugal. "Our IT implementation was deployed on budget and on time, and has led Vodafone Portugal to an efficient end-to-end architecture. COLLAB consulting was a key component to the successful project implementation." "By supporting local languages and forming strong strategic partnerships with local consultancies such as COLLAB, we are able to make a strong commitment to the Iberian market," said Peter Hauser Peter Benjamin Hauser (born April 20 1934, South Africa) played professional football for Blackpool before becoming player-manager of Chester in 1963. This made him one of the first foreign managers in English football. , senior vice president and general manager, ScanSoft International. "The most prestigious international telecommunications carriers such as Vodafone Portugal can use ScanSoft's sophisticated, natural speech solutions to stand out among peers and with customers through exceptional service, while responding to ever-increasing cost pressures." About Vodafone Portugal Vodafone is the second largest operator in the Portuguese Telecommunications market. Its activity is focused on voice and data mobile services. It operates a nationwide GSM cellular network and pioneered UMTS (Universal Mobile Telecommunications System) The GSM implementation of the 3G wireless phone system. Part of IMT-2000, UMTS provides service in the 2 GHz band and offers global roaming and personalized features. services in Portugal in the beginning of 2004. Vodafone Portugal also provides fixed services, as a complement of its mobile offer and especially dedicated to the corporate segment. Detaining the second largest share of the total market of Telecommunications service In telecommunication, the term telecommunications service has the following meanings: 1. Any service provided by a telecommunication provider. 2. revenues, after the historical operator, Vodafone is recognized as the most innovative and customer-oriented operator in the Portuguese mobile market and one of the best international cellular operators. Visit Vodafone Portugal's website at www.vodafone.pt. About COLLAB Anticipating a technology revolution in the industry with the widespread adoption of Internet Telephony Another term for IP telephony and VoIP. In the late 1990s, some people made a distinction between Internet Telephony and VoIP: Internet telephony referred to voice over the public Internet, while VoIP referred to voice over private IP networks. , in 2003 COLLAB started developing 3G contact centre solutions specifically targeted to Wireless Operators and Network Service Providers. COLLAB has built a robust IP telephony The two-way transmission of voice over a packet-switched IP network, which is part of the TCP/IP protocol suite. The terms "IP telephony" and "voice over IP" (VoIP) are synonymous. platform for managing customer interactions seamlessly across all media including voice, video and instant messaging. To learn more about COLLAB and its solutions, go to www.collab.pt. COLLAB is a privately-held company with Novabase as a majority shareholder. Established in 1989, Novabase is one of the leading IT companies in Portugal, with more than 1000 employees and revenues of 173 MEUR MEUR Million Euros (2004). Novabase has been listed on the Euronext Lisbon since July 2000. For more information on Novabase go to www.novabase.pt About ScanSoft's SpeechWorks Division ScanSoft delivers field-proven speech solutions. Its unmatched portfolio and expertise help thousands of companies around the world to improve the way we communicate. Through a global partner network, the company delivers solutions that use the human voice to interact with information systems and devices. Today, thousands of companies and millions of users around the world depend on SpeechWorks(R) solutions from ScanSoft to deliver vital business information and simplify every day life. About ScanSoft, Inc. ScanSoft, Inc. (Nasdaq: SSFT) is a global leader of speech and imaging solutions that are used to automate a wide range of manual processes - saving time, increasing worker productivity and improving customer service. For more information regarding ScanSoft(R) products and technologies, please visit www.scansoft.com. ScanSoft, the ScanSoft logo, SpeechWorks, and RealSpeak are registered trademarks or trademarks of ScanSoft, Inc. and/or its subsidiaries in the United States and other countries. All other company or product names may be the trademarks of their respective owners. The statements in this press release that relate to future plans, events or performance are forward-looking statements that involve risks and uncertainties, including risks associated with market trends, competitive factors, and other risks identified in ScanSoft's SEC filings. Actual results, events and performance may differ materially. Readers are cautioned not to put undue reliance on these forward-looking statements that speak only as of the date hereof. |
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