Vocomo announces open standards VoIP IVR product.

Vocomo Corporation, a provider of next-generation Interactive Voice Response (IVR (Interactive Voice Response) An automated telephone information system that speaks to the caller with a combination of fixed voice menus and data extracted from databases in real time. ) systems, has announced the immediate availability of its new open standards VoIP IVR platform. VocomoVoice Response for VoIP, a network-attached IVR platform, allows businesses to efficiently deploy their customer service applications in a single IP-centric network. Intended for customer self-service and call centers with less than 30 agents, Vocomo has launched a new generation of IVR products that enable a lower total cost of ownership. This VoIP IVR software, with support for VoiceXML, SIP, H.323 and RTP (1) (Rapid Transport Protocol) The protocol used in IBM's High Performance Routing (HPR) system.

(2) (Realtime Transport Protocol) An IP protocol that supports real time transmission of voice and video. , enables developers to build flexible, scalable and cost-effective IVR applications. VocomoVoice Response for VoIP is designed for a server platform based on Intel architecture, and the platform integrates with Intel NetStructure Host Media Processing In the past, when you wanted to connect a computer to a telco network, it was always necessary to have a physical interface, a telco socket. This could mean an analog phone line (see PSTN), or in the case of digital networks an ISDN or T1/E1 line. software in place of specialized digital signal processor A digital signal processor (DSP) is a specialized microprocessor designed specifically for digital signal processing, generally in real-time computing. Characteristics of typical Digital Signal Processors

Designed for real-time processing

(DSP) boards for call handling and control. The media processing functions are handled on the host CPU CPU
in full central processing unit

Principal component of a digital computer, composed of a control unit, an instruction-decoding unit, and an arithmetic-logic unit.

www.vocomosoft.com

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Title Annotation:	voice over internet protocol interactive voice response, VocomoVoice Response
Publication:	Customer Interaction Solutions
Article Type:	Brief Article
Geographic Code:	1USA
Date:	Nov 1, 2004
Words:	150
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