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Vocollect Makes Pep Boys' Warehouses Talk; Voice-Directed Distribution Boosts Performance and Accuracy for Critical Warehouse Functions.


PITTSBURGH -- Vocollect, the global leader in voice-directed work, today announced that The Pep Boys -- Manny Manny may refer to:

In nobility:
  • Baron Manny, a title in the Peerage of England
  • Walter de Manny, 1st Baron Manny (died 1372), soldier of fortune and founder of the Charterhouse
People with the given name Manny:
  • Manny (given name)
, Moe & Jack (NYSE NYSE

See: New York Stock Exchange
: "PBY PBY US Navy medium to heavy twin amphibious aircraft used for maritime patrol, water bomber, and search and rescue "), the nation's leading automotive aftermarket Aftermarket

See: Secondary market.


aftermarket

See secondary market.
 retail and service chain, has implemented the Vocollect Voice-Directed Distribution offering in two of its five national distribution centers and plans to roll it out shortly to the remaining three. Pep Boys is applying Vocollect Voice-Directed Distribution to increase productivity, accuracy and team safety in their distribution centers.

"Vocollect is making it possible for our warehouse management system to literally talk our team members through their daily order selection assignments," said Stuart Rosenfeld, vice president distribution at Pep Boys. "We expected productivity improvements and we achieved them. We expected an average 12 percent increase, but when we saw our accuracy rates increase over those we were attaining with RF scanning, we were very surprised. Our accuracy fill rate is averaging 99.63 percent considering we move more than 75 million items a year; a .5+ percent increase in accuracy is significantly better."

Vocollect Voice-Directed Distribution takes the warehouse management system (WMS WMS Warehouse Management System
WMS Web Map Service (open geospatial consortium specification)
WMS West Middle School (Rochester Hills, MI)
WMS Workforce Management Software
WMS Wechsler Memory Scale
) assignment output, such as a pick list or replenishment request, and applies text-to-speech and speech synthesis speech synthesis

Generation of speech by artificial means, usually by computer. Production of sound to simulate human speech is referred to as low-level synthesis. High-level synthesis deals with the conversion of written text or symbols into an abstract representation of
 technology to use speech to guide workers step-by-step through their daily tasks. As a task is completed, the worker communicates with the WMS through a belt-worn computer and a speech recognition headset. Vocollect's speech recognition engine, designed specifically for demanding industrial environments, translates what the worker says into text and sends this information via a wireless network back to the WMS creating a real-time and dynamic working dialog.

"What impressed me most about our Voice-Directed Distribution effort was how quickly our team accepted this new technology," explained Mike Elmore Mike Elmore (b. May 22, 1968, Vinita, Oklahoma), also credited as Wavy Davie Michaels throughout most of his radio career, is an American voice actor who has provided the voice for hundreds of companies including many national clients. , vice president - chief information officer at Pep Boys. "Since speaking is such a natural form of communication, Vocollect is making it possible for Pep Boys to drive more value from our warehouse management system investment. The results from our initial implementation made the decision to roll this out to all five of our national distribution centers easy. Two are already complete, the third will go-live in March, and the remaining DCs will follow suit as quickly as possible. Based on our success with this natural form of communications, we are investigating the possibility of applying voice technology to other areas both inside and outside the distribution centers."

About Pep Boys

Pep Boys has 595 stores and over 6,000 service bays in 36 states and Puerto Rico Puerto Rico (pwār`tō rē`kō), island (2005 est. pop. 3,917,000), 3,508 sq mi (9,086 sq km), West Indies, c.1,000 mi (1,610 km) SE of Miami, Fla. . Along with its vehicle repair and maintenance capabilities, the company serves the commercial auto parts Auto parts are components of automobiles. They mainly are, in alphabetic order (only car specific articles or articles with car section):
  • Air filter
  • Automobile self starter
  • Bell housing
  • Brakes
  • Bucket seat
  • Bumper
  • Buzzer
  • Battery
 delivery market and is one of the leading sellers of replacement tires in the United States United States, officially United States of America, republic (2005 est. pop. 295,734,000), 3,539,227 sq mi (9,166,598 sq km), North America. The United States is the world's third largest country in population and the fourth largest country in area. . Customers can find the nearest location by calling 1-800-PEP-BOYS or by visiting pepboys.com.

About Vocollect

Each day, over 75,000 workers in hundreds of companies on five continents use Vocollect's voice-directed work solutions to increase fulfillment accuracy, boost productivity, and improve customer satisfaction. Since pioneering voice recognition for industry in 1987, Vocollect has set the standard for voice-directed business solutions that cut operating costs operating costs nplgastos mpl operacionales  by eliminating errors and improving worker productivity shift after shift.

Leading WMS providers, material handling integrators and specialty voice solution providers around the world choose the performance and reliability of Vocollect to deliver hands and eyes-free distribution solutions. To learn more, please visit us at www.vocollect.com.

Vocollect, Talkman and Voice-Directed Work are trademarks of Vocollect, Inc. All rights reserved.
COPYRIGHT 2005 Business Wire
No portion of this article can be reproduced without the express written permission from the copyright holder.
Copyright 2005, Gale Group. All rights reserved. Gale Group is a Thomson Corporation Company.

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Publication:Business Wire
Date:Feb 28, 2005
Words:564
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