Vocent launches Confirmed Caller 2.0.Vocent Solutions Inc., a provider of voiceprint-based secure automation solutions, recently announced the release of Vocent Confirmed Caller 2.0, the company's speech-driven packaged application designed to leverage voice biometrics to conveniently and securely automate the authentication (1) Verifying the integrity of a transmitted message. See message integrity, e-mail authentication and MAC. (2) Verifying the identity of a user logging into a network. process in call center environments. New features in Vocent Confirmed Caller 2.0 include a proprietary authentication engine, Vocent DecisionMaker, off-the-shelf integration with call center products using voice XML XML in full Extensible Markup Language. Markup language developed to be a simplified and more structural version of SGML. It incorporates features of HTML (e.g., hypertext linking), but is designed to overcome some of HTML's limitations. , and extended and improved reporting, logging and administrative tools. Key to Vocent Confirmed Caller 2.0, Vocent DecisionMaker is an authentication engine that uses proprietary algorithms to process multiple factors, such as voiceprint A sample of a person's voice to be used for voice recognition or security systems. , profile knowledge, user location, caller history and more to quickly and securely automate the authentication of callers. Vocent DecisionMaker was designed to facilitate the next generation of call center authentication automation, as evidenced by a recent trial in a major North American North American named after North America. North American blastomycosis see North American blastomycosis. North American cattle tick see boophilusannulatus. bank, where Vocent Confirmed Caller 2.0 achieved over 90 percent automation of caller authentication while simplifying the user experience and improving overall security. Vocent Confirmed Caller 2.0 works with speech technology engines and telephony platforms, which helps contribute to its 90-day deployment cycle. This can enable customers to leverage existing IVR (Interactive Voice Response) An automated telephone information system that speaks to the caller with a combination of fixed voice menus and data extracted from databases in real time. and CTI (Computer Telephone Integration) Combining data with voice systems in order to enhance telephone services. For example, automatic number identification (ANI) allows a caller's records to be retrieved from the database while the call is routed to the appropriate party. infrastructure investments and realize a more rapid ROI (Return On Investment) The monetary benefits derived from having spent money on developing or revising a system. In the IT world, there are more ways to compute ROI than Carter has liver pills (and for those of you who never heard of that expression, it means a lot). . Additionally, improved voice XML capabilities were added to give Confirmed Caller 2.0 plugin compatibility with popular platforms, such as those from VoiceGenie and TellMe. Vocent's VoiceXML integration capabilities allow enterprises to quickly and seamlessly deploy the solution within the existing call center infrastructure. A configurable XML-based rules engine drives additional business productivity and deployment flexibility. This allows the product to be quickly deployed and easily configured to match enterprise business rules without requiring custom development. [ILLUSTRATION OMITTED] www.vocent.com |
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