Vocalis Announces World's First Field Deployment of Advanced Speech Recognition Services for Telcos.BOSTON--(BUSINESS WIRE)--April 2, 1998-- Intelligent Network System for DIGITEL Heralds New Era of Cost Savings and Enhanced Customer Service in the Provision of Operator Services A variety of telephone services that require human intervention, including person-to-person calls, collect calls, credit card billing and directory and dialing assistance. Such services are performed by LECs, IXCs and alternative operator services (AOS), organizations that are used by Vocalis, Inc., the provider of speech recognition technology and telephony Meaning "sound over distance," it refers to electronically transmitting the human voice. In the beginning, telephony dealt only with analog signals in the circuit-switched networks of the telephone companies. solutions, today announces the first delivery of a new integrated range of automated au·to·mate v. au·to·mat·ed, au·to·mat·ing, au·to·mates v.tr. 1. To convert to automatic operation: automate a factory. 2. operator services applications though Digital Telecommunications Philippines Digital Telecommunications Philippines (PSE: DGTL), commonly known as Digitel, is the second-largest fixed-line and the third-largest mobile telecommunications company in the Philippines. , Inc. (DIGITEL). The system provides the world's most advanced and sophisticated interfaces for callers who require public operator assistance and delivers enhanced customer service at substantial cost savings. Already switched on for testing, DIGITEL expects to be providing the services to its customers in June 1998. SPEECHtel(R) combines with Ericsson's Intelligent Network, switch based operator system and Ericsson's IVR (Interactive Voice Response) An automated telephone information system that speaks to the caller with a combination of fixed voice menus and data extracted from databases in real time. platform to form an Advanced Service Node. The system includes a comprehensive suite of applications with Vocalis SPEECHtel in focus: -0-
-- one number access and "front desk" service
-- greeting callers to the operator service desk and
automatically placing calls to the required service
-- directory inquiries, with call completion option
-- once a number is located, offering to place calls
immediately by simply saying "dial" o person to person
calls, local and international
-- allowing callers to have a call placed directly to a named
party by using a set of speech commands
-- collect call
-- enabling the usual dialogue needed to place a "reverse
charge" collect call to be conducted wholly by the automated
system
-0- All of these applications use the versatile SpeechWare(tm) speech recognition technology developed by Vocalis. Crucial to the development of further advanced services, SPEECHtel systems use a fully flexible platform, engineered to international open telecommunications Communicating information, including data, text, pictures, voice and video over long distance. See communications. standards and capable of carrying additional cost effective services in future. Before the introduction of SPEECHtel with Ericsson Advanced Service Node, each DIGITEL operator service had its own distinct telephone number and call center. Now all the services will be centrally controlled, with two new call centers in Manila Manila (mənĭl`ə), city (1990 pop. 1,601,234), capital of the Philippines, SW Luzon, on Manila Bay. Manila is the center of the country's largest metropolitan area, its chief port, and the focus of all governmental, commercial, industrial, to handle the incoming traffic. All of the SPEECHtel applications will contribute to increased efficiency and cost reductions for DIGITEL. In addition calls to the operator service will be cheaper if the caller Caller may refer to one of the following:
"DIGITEL are the first users of this particular integrated suite of SPEECHtel applications. Person to person calling is a very popular service in the Philippines and automation will benefit both users and the telephone operators through speeding up call handling times," comments Charles Halle, Vocalis Chief Executive Officer. "At Vocalis we enable network operators to select intelligent network services that are most appropriate to their own market conditions." Per Jomer, Vice President and General Manager for Network Intelligence(tm) at Ericsson adds, "In choosing Network Intelligence as the way forward, DIGITEL recognized the tremendous flexibility and efficiency it offers to network operators. The complementary speech driven technology from the Vocalis SPEECHtel platform and applications suite will enable network operators to enhance customer services." Mr. Johnson R.L. Go, Senior Executive Vice President at DIGITEL commented, "We visited a number of current operations where Ericsson and Vocalis have deployed similar systems and we were confident they could meet our needs. We are very pleased with the current implementation and look forward to gaining even more benefits from our Intelligent Network in the future." Receipt of this $1.8m order for Vocalis, through Ericsson, was formally announced in September 1997. About Vocalis Vocalis builds a range of voice activated activated a state of being more than usually active. In biological systems this is usually brought about by chemical or electrical means. Commonly said of pharmaceutical and chemical products. telephony products for telephone network service providers and corporate clients world-wide. Vocalis has a proprietary speech recognition technology that helps businesses and people stay in touch, naturally. Products include Operetta operetta (ŏpərĕt`ə), type of light opera with a frivolous, sentimental story, often employing parody and satire and containing both spoken dialogue and much light, pleasant music. (R), the world's first voice activated auto attendant The part of an interactive voice response (IVR) system that replaces the human operator and directs callers to the appropriate extensions or voice mailboxes. See IVR. , and SPEECH tel(R), a family of voice activated service applications, such as voice dialing and directory assistance, for fixed and mobile telephone operators. Vocalis was formed in 1993 and has been traded on the London Stock Exchange London Stock Exchange London marketplace for securities. It was formed in 1773 by a group of stockbrokers who had been doing business informally in local coffeehouses. since July 1996. For further media information: Ray Ivatt/Deborah Morris Graeme Smith
Graeme Craig Smith (born 1 February 1981 in Johannesburg) is a cricketer who became the youngest ever player to captain the South African cricket team at the age of 22 Edelman Ed·el·man , Gerald Maurice Born 1929. American biochemist. He shared a 1972 Nobel Prize for research on the chemical structure and nature of antibodies. Public Relations public relations, activities and policies used to create public interest in a person, idea, product, institution, or business establishment. By its nature, public relations is devoted to serving particular interests by presenting them to the public in the most Worldwide Vocalis 650/968-4033 781/279-2436 About Digital Telecommunications Philippines, Inc For more information about DIGITEL: Mike Cullen, Chief Consultant and Assistant to the President Tel: 632/633-0000, ext. 524 About Ericsson Ericsson is the leader in Intelligent Networks with over 85 fixed and wireless operators in more than 35 countries across all continents. Ericsson's Operator Assisted Services are delivered to more than 60 customers world-wide. Ericsson's 100,000 employees are active in over 130 countries. Their combined expertise in fixed and mobile networks, mobile phones and infocom systems makes Ericsson a world leading supplier in telecommunications. For further information about Ericsson's IN services, please visit their web site at: http://www.ericsson.com/NI. For more information about Ericsson: Tom-Ake Hellberg, Manager Global Business Management, Network Intelligence Ericsson Business Area Infocom Systems; Tel +46 8719 4343; Fax: +46 8 719 9313 -0- Note to Editors: SPEECHtel and SpeechWare are trademarks of Vocalis. Network Intelligence is a trademark of Telefonaktiebolaget LM Ericsson. CONTACT: Vocalis Graeme Smith, 781/279-2436 or DIGITEL Mike Cullen, 632/633-0000, ext. 524 or Ericsson Tom-Ake Hellberg, +46 8719 4343 or Edelman Public Relations Worldwide Ray Ivatt/Deborah Morris, 650/968-4033 |
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