VocalTec's Surf&Call Network Services Wins Internet Commerce Exposition -ICe- 'Best of Show' Award for Customer Service and Support.Business Editors, Hi-Tech Writers SAN JOSE San Jose, city, United States San Jose (sănəzā`, săn hōzā`), city (1990 pop. 782,248), seat of Santa Clara co., W central Calif.; founded 1777, inc. 1850. , Calif.--(BUSINESS WIRE)--September 14, 2000 Surf&Call Network Services(TM), a business unit of VocalTec Communications Ltd. (Nasdaq: VOCL VOCL Vault Online Career Library ), announced today that it has received the `Best of Show' Award for Customer Service and Support at Internet Commerce Exposition (ICe) in San Jose, CA. Entries for this award were subject to a rigorous review process from a panel of industry experts chosen by the International Webmasters Association International Webmasters Association (IWA), a non-profit professional association for web professionals, provides training courses and certification. IWA reportedly has 100 official chapters representing over 22,000 individual members in 106 countries. (IWA IWA International Water Association IWA International Webmasters Association IWA Inland Waterways Association (UK) IWA International Windsurfing Association IWA Williams-Gateway Airport ) and ICe. Surf&Call Network Services (Surf&Call) is an Application Service Provider (ASP), enabling businesses with e-commerce storefronts to provide integrated voice (Internet telephony Another term for IP telephony and VoIP. In the late 1990s, some people made a distinction between Internet Telephony and VoIP: Internet telephony referred to voice over the public Internet, while VoIP referred to voice over private IP networks. ), co-browsing, text chat and form completion assistance directly to customers via the web. "This award is a solid affirmation of the quality, value and superior technology of our web-enabled call center A call center that receives calls from a link on a Web page. Such Web sites include a "talk" button on a page that allows visitors to obtain additional information from a human via IP telephony directly at their computers, providing of course that they have a microphone and speakers solution, and we consider it a strong endorsement of our market strategy," said Elon Ganor, Chairman and Chief Executive Officer of VocalTec. To learn more about Surf&Call Network Services or to watch a streaming video A one-way video transmission over a data network. It is widely used on the Web as well as company networks to play video clips and video broadcasts. Computers in home networks stream video to digital media hubs connected to a home theater. of Surf&Call at the ICe Expo, please visit us at www.surfandcall.net. About VocalTec VocalTec Communications Ltd. (NASDAQ: VOCL) is a leading supplier of Internet telephony solutions, credited with launching the voice-over-the-Internet industry in 1995. The Company has three business units: IP Telephony, which provides turnkey solutions to service providers; Surf&Call Network Services, which offers services to web-enabled call centers; and TrulyGlobal Inc., which delivers web-based telephony service directly to the consumer. VocalTec is a founding shareholder of ITXC (Internet Telephony Exchange Carrier Corporation, Princeton, NJ, www.itxc.com) The largest IP exchange carrier in the world. ITXC was acquired by wholesale telco provider Teleglobe Bermuda Ltd. in 2004 and then by Videsh Sanchar Nigam Ltd. Corp. (NASDAQ: ITXC), a leading exchange carrier for Internet telephony services established in 1997. Visit us at www.vocaltec.com. NOTE: VocalTec, VocalTec Surf&Call and TrulyGlobal are trademarks or registered trademarks of VocalTec Communications Ltd. Other trademarks are the property of their respective holders. Certain statements contained in this release may contain forward-looking information with respect to plans, projections or the future performance of VocalTec Communications or any of its subsidiaries or businesses, the occurrence of which involves certain risks and uncertainties, including, but not limited to, product and market acceptance risks, the impact of competitive pricing, competitive products, product development, commercialization and technological difficulties, and other risks detailed in the Company's reports filed from time to time with the Securities and Exchange Commission. |
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