VocalScap Communications, Inc.VocalConnect This package is designed to help bring resolution to the "abandoned shopping cart syndrome" prevalent in e-commerce. It does so by allowing the customer to either click on the phone button to request a Web chat session or speak directly to a CSR (1) (Customer Service Representative) A person who handles a customer's request regarding a bill, account changes or service or merchandise ordered. Agents in call centers are known as CSRs. See call center. . With the EyeFon application within the VocalConnect product, a Web site may be transformed into a live communications center via a live CSR who can lead customers to a friendly finalization of purchase rather than an abandoned shopping cart. Agents can handle up to four conversations simultaneously, using two hands, both eyes and both ears. This proprietary, battle-hardened, Java-based Web-to-phone software can be deployed on virtually any portal or commercial Web site to provide PC-to-phone or PC-to-PC telephony service. The application is easily downloaded and installed dynamically from the portal via an MS Windows environment. UNIX UNIX Operating system for digital computers, developed by Ken Thompson of Bell Laboratories in 1969. It was initially designed for a single user (the name was a pun on the earlier operating system Multics). and Mac versions will become available toward the end of this year. The client software is built on open standards using Java, the H.323 protocol (a SIP-based product will also become available at the end of the year) and the G.723.1 codec. The business-end software uses Linux, Java, C++ (for now), PHP (PHP Hypertext Preprocessor) A scripting language used to create dynamic Web pages. With syntax from C, Java and Perl, PHP code is embedded within HTML pages for server side execution. and XML XML in full Extensible Markup Language. Markup language developed to be a simplified and more structural version of SGML. It incorporates features of HTML (e.g., hypertext linking), but is designed to overcome some of HTML's limitations. , as well. The competitive cost models run from easily affordable monthly fees for the SOHO Soho (sōhō`, sə–), district of Westminster, London, England, known for its continental restaurants. Once a fashionable quarter, it became popular among writers and artists in the 19th cent. version up to full-blown stand-alone systems if companies are willing to invest that much time, effort and capital expense into this kind of contact center solution. There is no installation fee. What is special about this product is the application skins can easily be changed to reflect the customer's commercial Web site genre and "feel," instead of using VocalScape's own color and logo scheme. This product puts the fun back into "instant" Web-based business-to-business or customer online interaction by providing the customers with a choice to work in an interactive e-mail mode chat session or connecting to an agent to conclude the transactions by voice by simply clicking on the Javabased phone button. For offering an inexpensive yet comprehensive Web-based chat/voice-enabling solution for business transactions, we commend VocalScape Communications and wholeheartedly whole·heart·ed adj. Marked by unconditional commitment, unstinting devotion, or unreserved enthusiasm: wholehearted approval. whole bestow upon them a TMC TMC Technology Marketing Corporation (Norwalk, Connecticut) TMC Texas Medical Center (Houston, TX) TMC Traffic Message Channel TMC The Movie Channel TMC Traffic Management Center [TM] Labs Innovation Award. |
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