Vivisimo to Provide Advanced Analysis of Customer Satisfaction Surveys for ForeSee Results.Velocity 5.5 to Increase Visibility into Customer Satisfaction Management PITTSBURGH and ANN ARBOR Ann Arbor, city (1990 pop. 109,592), seat of Washtenaw co., S Mich., on the Huron River; inc. 1851. It is a research and educational center, with a large number of government and industrial research and development firms, many in high-technology fields such as , Mich. -- Vivisimo (vivisimo.com), a leading provider of enterprise search software and expertise, and ForeSee Results (foreseeresults.com), the leader in online customer satisfaction management, today announced that Vivisimo Velocity will power ForeSee's online analysis of customers' open text question responses. ForeSee customers want the inclusion of open text or verbatim ver·ba·tim adj. Using exactly the same words; corresponding word for word: a verbatim report of the conversation. adv. questions in surveys and Velocity makes it easy to cluster and analyze the results. Vivisimo's clustered search output shows themes within customer responses and helps solve challenging business issues. "Velocity is a powerful enhancement to our customer satisfaction analysis," said Larry S Lar´ry n. 1. Same as Lorry, or Lorrie. . Freed, president and CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. of ForeSee Results. "We identify where making improvements will have the greatest impact on satisfaction and future behavior. Being able to cluster themes in verbatim survey responses helps us diagnose specific problems and opportunities with far greater specificity and actionability." Vivisimo will build a secure way for ForeSee customers to log-in and gain access to their open text question responses for analysis via an URL URL in full Uniform Resource Locator Address of a resource on the Internet. The resource can be any type of file stored on a server, such as a Web page, a text file, a graphics file, or an application program. . Once a ForeSee customer has logged in, they will be shown an advanced search page interface featuring content drop downs and functions specific to the customer's survey questions. In addition, the customer will have a search box to input free text searches to search the question responses. "The implementation of Velocity is another validation that sophisticated search techniques such as our clustering is an incredibly powerful tool to vastly improve enterprise customer solutions," said Raul Valdes-Perez, CEO and co-founder of Vivisimo. "ForeSee customers will quickly yield benefits from their improved analysis in the form of better informed decision making and business planning." The Vivisimo Velocity platform provides enterprises with innovative search solutions that allow users to find, access, explore and manipulate all available content, regardless of location. By combining the simplicity of consumer search with the flexibility and control of enterprise software, enterprises can reap the benefits of increased user adoption and satisfaction without compromising on performance, scalability, security or the ability to configure a solution specific to its business environment. About Vivisimo Velocity The Vivisimo Velocity platform provides enterprises with innovative search solutions that allow users to find, access, explore and manipulate all available content, regardless of location. By combining the simplicity of consumer search with the flexibility and control of enterprise software, enterprises can reap the benefits of increased user adoption and satisfaction without compromising on performance, scalability, security or the ability to configure a solution specific to its business environment. Based on a service-oriented architecture See SOA. that enables rapid deployment, Vivisimo Velocity can be up and running in just weeks. About Vivisimo, Inc. Vivisimo does search right by combining the simplicity and innovation of consumer search with the flexibility and control of enterprise software. The company works with customers to understand their goals and quickly deploy solutions that maximize the business value of information--with an interface users love. Vivisimo serves its global client base through headquarters in Pittsburgh, PA, and Paris, France, and partners throughout the world. Please visit Vivisimo.com to learn more. About ForeSee Results ForeSee Results is the market leader in online customer satisfaction management and converting satisfaction data into user-driven web development strategies. Using the methodology of the University of Michigan's American Customer Satisfaction Index The American Customer Satisfaction Index (ACSI) is a leading indicator of consumer behavior, measuring the satisfaction of consumers across the U.S. economy. The ACSI interviews approximately 80,000 Americans annually and asks about their satisfaction with the goods and (ACSI ACSI Association of Christian Schools International ACSI American Customer Satisfaction Index ACSI Association Canadienne des Sciences de l'Information (French) ACSI American Communications Services, Inc. ), ForeSee Results scientifically quantifies the elements that drive online customer satisfaction and predicts future behaviors such as purchase, return site visits or referrals. A partial list of retail clients includes Cingular, Cabela's, Danskin, Gateway, Lane Bryant Lena Himmelstein Bryant Malsin (1879? - September 26, 1951) was an American clothing designer and retailer who founded the plus-size clothing chain Lane Bryant. Early Life & Career , Newegg, Overstock o·ver·stock tr.v. o·ver·stocked, o·ver·stock·ing, o·ver·stocks To stock more of (something) than necessary or desirable. n. An excessive supply. Verb 1. , Verisign and the Weather Channel. ForeSee Results, a privately held company privately held company A firm whose shares are held within a relatively small circle of owners and are not traded publicly. , is located in Ann Arbor, Michigan  “Ann Arbor” redirects here. For other uses, see Ann Arbor (disambiguation). Ann Arbor is a city in the U.S. state of Michigan and the county seat of Washtenaw County. and on the web at www.ForeSeeResults.com. |
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