Vitalect Delivers Infrastructure for InteQ's Award-Winning eLearning Solution.Business Editors/High-Tech Writers MOUNTAIN VIEW, Calif.--(BUSINESS WIRE)--Nov. 19, 2001 Web-based ITIL (Information Technology Infrastructure Library, www.itil.co.uk) One of the more comprehensive as well as non-proprietary and publicly available sets of guidelines for "best practice" IT services management, owned by the British Office of Government Commerce (OGC). Course Recognized as Service Management Innovation of the Year by the Information Technology Service Management Forum Vitalect, a premier provider of fully hosted, custom eLearning solutions, today announced that its customer, InteQ Corporation, has been honored by the Information Technology Service Management Forum (itSMF) for InteQ's ITSM ITSM Information Technology Service Management ITSM Information Technology Security Manager ITSM Indirect Tensile Stiffness Modulus ITSM Information Technology System Management ITSM Ibm Tivoli Storage Manager ITSM It Service Management Best Practices Online(TM) Web-based training course. The InteQ course, developed using Vitalect's Techniq Learning Content Management System and Vitalect's Professional Services (job) professional services - A department of a supplier providing consultancy and programming manpower for the supplier's products. team, was awarded the Service Management Innovation of the Year accolade. InteQ's ITSM Best Practices Online delivers innovative service management training to InteQ's customers. The course is based on the IT Infrastructure Library (ITIL) processes for the planning, development, delivery and support of IT services. By adopting the best practices detailed in the course, InteQ customers can control costs and increase the overall efficiency of their IT organization. "InteQ has real world experience in deploying people, processes and technology to effectively manage today's complex IT environments," said David Nichols, director of ITSM product management at InteQ. "With the use of Vitalect's online learning technology and services team, we were able to create ITSM Best Practices Online and give our customers access to the latest ITIL updates in a self-paced, eLearning format available 24/7 through the Internet. Vitalect assisted by providing the product infrastructure and services necessary to make the solution a reality, and did so quickly and effectively." The Information Technology Service Management Forum is a global consortium of more than 400 international corporations responsible for advancing IT best practices through the utilization of ITIL. The 2001 itSMF award was presented to InteQ in a ceremony held recently at the itSMF International Conference in Brighton, UK. Microsoft received the 2000 itSMF award for the Microsoft Operations Framework Microsoft Operations Framework (MOF) provides operational guidance that helps organizations to achieve mission-critical system reliability, availability, supportability, and manageability with Microsoft products and technologies. (MOF (1) (Managed Object Format) An ASCII file that contains the formal definition of a CIM schema. See CIM. (2) (Meta Object F ), built on ITIL best practices. Cushing Anderson, program manager for IDC's Learning Services Research, observed, "Vitalect helped InteQ solve a critical business problem using eLearning. ITIL best practice information is key to InteQ's growth and business strategy. The application of eLearning to InteQ's business model represents a sophisticated understanding of the potential of eLearning and its exponential value to customers." "This prestigious award for InteQ clearly exemplifies the results we strive to obtain for all of our customers," stated Pran Kurup, president and CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. of Vitalect. "In this instance, we teamed with InteQ to understand the needs of their learning audience, and deliver their sophisticated content in a way that is both compelling and effective. Our ability to apply rich media to enhance retention, provide an innovative eLearning solution that is easy to enhance, and leverage the web to provide information wherever and whenever it is needed drives real value and return for both InteQ and their customers." About Vitalect Vitalect is a leading provider of custom eLearning content solutions designed to accelerate the rate of knowledge transfer across the enterprise for corporate leaders in highly competitive business sectors. Vitalect's fully integrated eLearning solution delivers the technology infrastructure and instructional design Instructional design is the practice of arranging media (communication technology) and content to help learners and teachers transfer knowledge most effectively. The process consists broadly of determining the current state of learner understanding, defining the end goal of services that help companies train their customers, employees, sales channels and business partners. Vitalect's Techniq Learning Content Management System technologies encompass content development, authoring, management and certification tools in a web-based system with worldwide hosting, support and 24x7 maintenance services. Founded in 1997, Mountain View, Calif.-based Vitalect has exhibited continued growth since its inception. More detailed information can be found at http://www.vitalect.com/. About InteQ InteQ is a leading provider of application and IT infrastructure management solutions. Enterprises selectively outsource IT management to InteQ to significantly reduce IT operational costs and improve service quality. InteQ's Managed Services An umbrella term for third-party monitoring and maintaining of computers, networks and software. The actual equipment may be inhouse or at the third-party's facilities, but the "managed" implies an ongoing effort; for example, making sure the equipment is running at a certain quality provide 24/7 monitoring and management of complex IT infrastructures and Professional Services offer architecture and implementation services for IT management. With service delivery based on IT Infrastructure Library (ITIL) best practices and years of technical expertise, InteQ delivers reliable, secure and cost-effective support to businesses. Founded in 1995 and headquartered in Bedford, Massachusetts, InteQ has received $56M in funding from Merrill Lynch, Mercury Interactive, Hewlett-Packard, Charles River Ventures and M/C M/C Machine (mechanical engineering) M/C Motorcycle M/C Miscarriage M/C Multiple Choice M/C Maitre de Cabine Venture Partners. For more information, visit InteQ's website at www.inteqnet.com or call 1-888-4IT-MGMT. About IT Service Management Forum Ltd. The Information Technology Service Management Forum Ltd. (itSMF) is a global consortium of more than 400 international corporations responsible for advancing IT best practices through the utilization of the IT Infrastructure Library (ITIL), which provides a structured framework consisting of systematic and professional roadmaps for managing complex IT environments. The itSMF is a major influence on and contributor to Industry Best Practices and Standards worldwide, working in partnership with such organizations as OGC OGC Office of Government Commerce (UK government) OGC Open Geospatial Consortium, Inc. OGC Office of the General Counsel OGC Open GIS Consortium, Inc. (the UK Government advisory body), the British Standards Institute (body, standard) British Standards Institute - (BSI) The British member of ISO. (BSI BSI - British Standards Institute ), the Information Systems Examination Board (ISEB (Information Systems Examinations Board, U.K., www.bcs.org/bcs/products/qualifications/iseb) A subsidiary of the British Computer Society (BCS) that provides industry-recognized professional training and qualifications for IS competency, ability and performance. ) and the Examination Institution of the Netherlands (EXIN (Netherlands Examination Institute, Netherlands, www.exin.nl) A non-profit international organization that develops and oversees educational requirements and examinations in the field of information technology. ). More information is available at www.itsmf.com. |
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