Visual Networks announces comprehensive customer support and services offering.ROCKVILLE, Md.--(BUSINESS WIRE)--March 14, 1997-- New VisualAid program adds personal technical support for industry leading managed access system -- Visual UpTime Visual Networks, the leading provider of innovative managed access systems for wide area, fast-packet services, announced Friday the introduction of VisualAid, an advanced customer support program to go along with Visual UpTime, the market leader in managing the performance of wide area networks. The new program is effective immediately and includes annual maintenance, training and consulting, as well as installation service. "With the increasing complexity of wide area networks, we realize that our customers require advanced support services support services Psychology Non-health care-related ancillary services–eg, transportation, financial aid, support groups, homemaker services, respite services, and other services . To meet those needs, we have extended generic customer service to include everything that a network manager who is deploying a fast-packet wide area network would need, from comprehensive technical support to extensive training," said Jeff Rotruck, manager of Customer Support Services. "As the market leader for managed access systems, Visual Networks is committed to helping our valuable customers realize the benefits of our system as quickly as possible, and to ensure that they have no interruption INTERRUPTION. The effect of some act or circumstance which stops the course of a prescription or act of limitation's. 2. Interruption of the use of a thing is natural or civil. to their service." Annual Maintenance Visual Networks' Annual Maintenance Program ensures that customers are provided with the industry's most powerful support environment for fast-packet networks. These programs provide new software enhancement, access to the Visual Technical Assistance Center (VTAC VTAC Victorian Tertiary Admissions Centre (Australia) ), and Analysis Service Element (ASE (Adaptive Server Enterprise) A relational DBMS from Sybase that runs on Windows NT/2000, Linux and a variety of Unix platforms. ASE is a comprehensive and robust data management product with a long history dating back to the late 1980s. ) replacement services. There are two Annual Maintenance Programs offered by Visual Networks. Premier Annual Maintenance Premier customers have access to the Visual Networks technical support team 24 hours a day, 7 days a week. This program also delivers same-day ASE hardware replacement. Visual Networks will dispatch A dispatch or dispatches can refer to:
equipment that becomes defective defective adj. not being capable of fulfilling its function, ranging from a deed of land to a piece of equipment. (See: defect, defective title) , usually within four hours. Standard Annual Maintenance Visual Networks' Standard Annual Maintenance Program offers basic support services such as remote technical support, and next-day ASE replacement. Also included in this program are all future software enhancements related to purchased equipment. VTAC support is accessible via an 800 number during normal business hours BUSINESS HOURS. The time of the day during which business is transacted. In respect to the time of presentment and demand of bills and notes, business hours generally range through the whole day down to the hours of rest in the evening, except when the paper is payable it a bank or by a and works with all customers to ensure quick, complete solutions to their problems. Training and Consulting Services Noun 1. consulting service - service provided by a professional advisor (e.g., a lawyer or doctor or CPA etc.) service - work done by one person or group that benefits another; "budget separately for goods and services" Training and Education Visual Networks offers comprehensive training to familiarize customers with the operation of Visual UpTime. Training is available either on site or at Visual's headquarters in Rockville. Dial-up training is also available. Consulting and Project Management Visual Networks offers all customers consultation on difficult network problems, benchmarking network performance, or assisting with network design and optimization optimization Field of applied mathematics whose principles and methods are used to solve quantitative problems in disciplines including physics, biology, engineering, and economics. . With Visual Project Management Services, Visual Networks takes full responsibility for the deployment and "turn up" of the Visual UpTime system. This will include coordination of all aspects of the project, from installation and configuration to full system operation and training. Installation Services As part of Visual Networks Installation Services, On-Site ASE Installation is available to all customers. Visual Networks also takes full responsibility for ASE configuration, installation, and turn up. An field engineer is dispatched to each site to configure See configuration. (software) configure - A program by Richard Stallman to discover properties of the current platform and to set up make to compile and install gcc. Cygnus configure was a similar system developed by K. and physically install each ASE to full operational status for customers who opt for this service. Visual Networks Inc., a privately-held company, is focused on providing managed access systems, a new breed of WAN product that integrates expert WAN monitoring with WAN access equipment. These systems automate To turn a set of manual steps into an operation that goes by itself. See automation. the site-to-site support and management of networks based on public data services such as frame relay A high-speed packet switching protocol used in wide area networks (WANs). Providing a granular service of up to DS3 speed (45 Mbps), it has become popular for LAN to LAN connections across remote distances, and services are offered by most major carriers. , the Internet, and ATM. Visual Networks is headquartered in Rockville, with sales offices nationwide. For more information about Visual Networks and Visual UpTime, contact Visual Networks Inc., 2092 Gaither Road, Rockville, Md. 20850, at 301/208-6784, or via the World Wide Web at http://www.visualnetworks.com . CONTACT: Visual Networks Inc., Rockville Daniel Davie, 301/519-1758 ddavie@visual.mctec.com |
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