Visual Networks' and Voyager.net Team To Deliver Independent Service Level Management to DSL, Cable and Dial Customers.Business Editors/Hi-Tech Writers ROCKVILLE, Md.--(BUSINESS WIRE)--July 24, 2000 Visual Networks(R), Inc. (NASDAQ NASDAQ in full National Association of Securities Dealers Automated Quotations U.S. market for over-the-counter securities. Established in 1971 by the National Association of Securities Dealers (NASD), NASDAQ is an automated quotation system that reports on :VNWK), the leading provider of service management solutions for e-business, today announced that Voyager.net, a leading Midwestern Internet Service Provider Internet service provider (ISP) Company that provides Internet connections and services to individuals and organizations. For a monthly fee, ISPs provide computer users with a connection to their site (see data transmission), as well as a log-in name and password. recently acquired by Corecomm, has selected Visual Network's IP InSight(TM) service-level management software to support 100,000 users of its DSL DSL in full Digital Subscriber Line Broadband digital communications connection that operates over standard copper telephone wires. It requires a DSL modem, which splits transmissions into two frequency bands: the lower frequencies for voice (ordinary , Cable Modem cable modem Modem used to convert analog data signals to digital form and vise versa, for transmission or receipt over cable television lines, especially for connecting to the Internet. and Dial services. Voyager.net can now-- for the first time -- easily and affordably create differentiated offers and services based on service level reports -- by customer and by service. "We see Visual IP InSight vital to sustaining superior delivery and management of our customers' Internet service experience," said Ryan Fredickson, Director of Voyager.net's Network Operations. " We wanted a thorough overview of the entire network's connection performance from our customers' perspective. We also wanted to anticipate and solve problems - before they occurred. Visual IP InSight enables us to monitor the quality of service in advance - and make operational decisions that improve the service quality. " The data collected by IP InSight provides Voyager.net a comprehensive 'outside- in' view of its network, optimizing the operations management Operations management is an area of business that is concerned with the production of goods and services, and involves the responsibility of ensuring that business operations are efficient and effective. process and significantly lowering costs. Further savings can be realized by utilizing data to manage customer support calls, which are traditionally a major operational expense. Increased revenue can be generated as new customers are attracted and retained by the improved service quality (marketing and branding activity can target the deployment of IP InSight as an independent measure of the network's performance and management). Voyager.net implemented the new system rapidly with minimal impact on its own resources. Voyager.net will now utilize each of the IP InSight applications to continually monitor, assess and analyze the quality of delivered Internet services. "Given the proliferation of ISPs and e-Business and the trend towards free Internet access See how to access the Internet. currently taking the U.S. by storm, Internet services are now being judged by quality of service," said Visual Networks president and CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. , Scott Stouffer. "Visual Networks offers unprecedented service management solutions for IP networks." Previous solutions required ISPs to create custom applications to collect, correlate and process information from customer databases. This tedious process was complex and costly. Installation of Visual Network's IP InSight is quick and easy. Voyager.net can now create customer-specific performance reports, which can be used for SLAs, as well as a customer-oriented network management solution. Voyager.net can now customize and share alarm and alert views of end user performance -- on any number of metrics or combinations of metrics for individual dedicated or dial customers or for groups of customers. About Visual IP InSight Visual IP InSight is a leading service-level management system that provides a true, end-to-end view of IP network and application services See ASP and Web services. . IP InSight includes powerful application suites that allow IP services managers to effectively monitor end-to-end network performance, provide real-time monitoring of service level agreements and offer new levels of end-user customer care. Service Level Manager Suite is used by ISPs to validate to their customers the quality of service that they are receiving and to offer differentiated, premium products based on SLAs. It is also used by ISPs' Network Operations employees to better manage and troubleshoot dial and dedicated networks, including LAN (Local Area Network) A communications network that serves users within a confined geographical area. The "clients" are the user's workstations typically running Windows, although Mac and Linux clients are also used. , cable, and DSL. This innovative application helps sets SLA (1) (StereoLithography Apparatus) See 3D printing. (2) (Service Level Agreement) A contract between the provider and the user that specifies the level of service expected during its term. thresholds and compares actual service levels, provides a canned summary and exception reports. It enables wholesalers and retailers, alike, to customize and share alarm and alert views that reflect the exact end-user performance experience on any number of metrics or combinations of metrics for a dedicated or a dial customer, or group of customers. Customer Care Suite collects information about the user's PC environment and about network access experiences. Armed with actionable information on the user, Customer Care personnel can locate and fix problems quickly and proactively. Context-sensitive help Context-sensitive help is a kind of online help that is obtained from a specific point in the state of the software, providing help for the situation that is associated with that state. screens, diagnostics, log files, and auto-fix capabilities help end-users resolve dial access problems themselves, reducing trouble calls and support costs. Cisco SMS (1) (Storage Management System) Software used to routinely back up and archive files. See HSM. (2) (Systems Management Server) Systems management software from Microsoft that runs on Windows NT Server. suite is used to monitor and correlate with CiscoWorks 2000 and the service agents within the Cisco Routers on the service path. About Voyager.net Voyager.net is a leading provider of Internet connectivity and enhanced Internet services for businesses and individuals in the Midwest. Voyager.net provides customers with the best of both worlds: the resources of a super-regional provider combined with the personal attention and focus of a local ISP (1) See in-system programmable. (2) (Internet Service Provider) An organization that provides access to the Internet. Connection to the user is provided via dial-up, ISDN, cable, DSL and T1/T3 lines. . The company offers a wide range of Internet access solutions and services to customers throughout Illinois, Indiana, Michigan, Minnesota, Ohio, and Wisconsin. Voyager.net offers higher quality services in more small and medium size midwestern communities than other providers do. As the Midwest's only super-regional provider, we maintain a state-of-the-art network infrastructure and offer features those smaller providers are unable to afford. Select a state below to see a list of cities served by Voyager.net and our affiliate companies. About Visual Networks, Inc. Visual Networks, Inc. is the market leader in providing service management solutions for New World networks. The company provides reliable network infrastructure for the Internet and IP corporate networks whether they are running on frame relay A high-speed packet switching protocol used in wide area networks (WANs). Providing a granular service of up to DS3 speed (45 Mbps), it has become popular for LAN to LAN connections across remote distances, and services are offered by most major carriers. , ATM, IP VPN (Virtual Private Network) A private network that is configured within a public network (a carrier's network or the Internet) in order to take advantage of the economies of scale and management facilities of large networks. , DSL or any combination of transport technologies. Utilizing Visual Networks systems -- such as Visual UpTime and Visual IP InSight, Visual Trinity and Trinity eWatcher -- service providers and their subscribers can increase network reliability, dramatically reduce operational expenses, and lower their customers' total cost of ownership. Visual Networks' headquarters are located in Rockville, Maryland Rockville is the county seat of Montgomery County, Maryland, United States. According to the 2006 census update, the city had a total population of 59,114, making it the second largest city in Maryland. , with sales offices nationwide. For sales information in Europe, call +44 (0) 207 589 5706. For sales information in the United States and Canada, call 1.800.240.4010 or visit www.visualnetworks.com. Visual Networks, Visual UpTime, Visual Trinity and Visual eWatcher are registered trademarks and Visual InSight is a trademark of Visual Networks. All other trademarks mentioned in this document are the property of their respective owners. |
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