VisiFLOW Delivers Most Advanced, Tightly Integrated Enterprise Business Process Automation Suite On Market.Business Editors and High-Tech Writers AIIM (Association for Information and Image Management International, Silver Spring, MD, www.aiim.org) A membership organization founded in 1943 devoted to creating industry standards and disseminating information about the document management industry. 2000 Booth No. 1137 NEW YORK--(BUSINESS WIRE)--April 10, 2000 Datamax Technologies will unveil the VisiFLOW Enterprise Business Process Automation Suite at AIIM 200 here this week, the most advanced and tightly integrated enterprise business process automation suite available on the market today. It delivers a comprehensive workflow solution, a unified view of customers across the Internet and call-center, imaging, document management and a wide range of other technologies all in one solution. The VisiFLOW Suite encompasses a business process framework, a web portal, front office module, workforce modeler, legacy connector, SAP R/3 interface and computer telephony integration Computer Telephony Integration - Computer Telephone Integration routing module. VisiFLOW Business Process Framework The VisiFLOW Business Process Framework is the benchmark solution for high-volume, transaction based process automation needs. Customers deploying the VisiFLOW framework have achieved significant increases in efficiency, cost reduction and customer satisfaction. Its unique object-oriented, drag-and-drop interface combines easy design and rapid deployment with unparalleled scalability and power. Its industrial strength architecture supports thousands of concurrent users across the enterprise. The VisiFLOW Framework delivers an "off-the-shelf" solution that encompasses all aspects of workflow automation ranging from media capture (imaging, fax, OCR OCR in full optical character recognition Scanning and comparison technique intended to identify printed text or numerical data. It avoids the need to retype already printed material for data entry. , bar coding, EDI (Electronic Data Interchange) The electronic communication of business transactions, such as orders, confirmations and invoices, between organizations. Third parties provide EDI services that enable organizations with different equipment to connect. , forms, web, mainframe reports) to processing (complex, rules-based routing, legacy access, escalation, QA) and finally to archiving (COLD, indexing, Document Management and much more). As the most complete and easy to use solution in the industry, VISIFLOW delivers mission-critical automation for a wide range of applications, including loan origination, claims processing, policy management, accounts payable, government regulatory compliance, etc. The VisiFLOW Framework not only provides the necessary technologies for automating back-office processes, but also for delivering truly integrated interaction with front office processes. Key benefits include: Visual workflow process building; no scripting or programming requirement; rapid design and deployment; scalability (thousands of concurrent users); a complete, integrated solution; leverages existing applications; quickly changes deployed workflow; complete APIs; and seamless integration as part of a comprehensive enterprise suite. VisiFLOW.com Enterprise Portal VisiFLOW.com delivers a web-based solution for empowering the distributed enterprise. Using the portal, all employees can participate in automated processing and work routing, and have instant access to archived and in-process documents. By leveraging the power of the Web, VisiFLOW.com helps transform the way information is distributed through every corner of an organization. VisiFLOW Interaction: Front Office VisiFLOW Interaction offers a powerful rapid deployment solution for call-center and web interaction needs and is tightly integrated into the VisiFLOW Business Process Framework. Designed using the same drag-and-drop object oriented technology as the rest of the VisiFLOW Suite, it delivers a complete application for customer service, sales and interactive marketing. VisiFLOW Interaction has modules that address reporting, workforce management, call-routing, screen-pop, predictive dialing, scripting, a unified customer view, interactive web self-service, e-mail routing, and chat and web-based collaboration. VisiFLOW Workforce Modeler VisiFLOW Modeler is an integrated solution that is comprised of two modules: Process Modeler and Workforce Management. The Process Modeler module allows you to predict proactively remove bottlenecks in your process automation workflow. The Workforce Management module is a premier solution that helps you adjust staff levels to handle inbound ACD (Automatic Call Distributor) A computerized phone system that responds to the caller with a voice menu and connects the call to the appropriate agent. It can also distribute calls equally to agents. , Internet and other real-time traffic. This module is offered under an OEM (Original Equipment Manufacturer) The rebranding of equipment and selling it. The term initially referred to the company that made the products (the "original" manufacturer), but eventually became widely used to refer to the organization that buys the products and partnership with Genesys Labs, the world's leading call center technology provider. VisiFLOW Legacy Connect VisiFLOW Connect is a Visual Data Aggregator that delivers real-time integration of multiple legacy sources (mainframes and databases) to business process applications. By using a visual data-mapping paradigm even the most difficult to access data becomes available in a non-intrusive, configurable way. Connectors support the most widely used legacy environments and include: LU2 (3270 or 5250) and LU6.2, CICS (Customer Information Control System) A TP monitor from IBM that was originally developed to provide transaction processing for IBM mainframes. It controls the interaction between applications and users and lets programmers develop screen displays without , MQ-Series, IMS (1) See IP Multimedia Subsystem. (2) (Information Management System) An early IBM hierarchical DBMS for IBM mainframes. IMS was widely implemented throughout the 1970s under MVS and continues to be used under z/OS. , RDBMS (Relational DataBase Management System) See relational database and DBMS. RDBMS - relational database (DB2, Oracle, etc). VisiFLOW for SAP R/3 VisiFLOW's VisiLINK for SAP R/3 is an SAP certified solution for users of R/3 ERP (Enterprise Resource Planning) An integrated information system that serves all departments within an enterprise. Evolving out of the manufacturing industry, ERP implies the use of packaged software rather than proprietary software written by or for one customer. software. It works with all R/3 installations utilizing Archive Link to eliminate the time-consuming efforts of delivering, copying and filing SAP generated documents and delivers substantial cost savings to the ERP process. VisiLINK provides for the integration of paper based business documents into the SAP workflow process, and delivers this automation with the same ease of use and management one sees in all VisiFLOW Suite products VisiFLOW CTI (Computer Telephone Integration) Combining data with voice systems in order to enhance telephone services. For example, automatic number identification (ANI) allows a caller's records to be retrieved from the database while the call is routed to the appropriate party. Routing VISIFLOW CTI is offered in conjunction with Genesys Labs, Inc. This integrated solution provides for completely integrated workflow automation and document management within call center applications. All forms of customer contact & historical information can be managed in a blended environment. Support for all major PBX (Private Branch eXchange) An inhouse telephone switching system that interconnects telephone extensions to each other as well as to the outside telephone network (PSTN). , ACD and IVR (Interactive Voice Response) An automated telephone information system that speaks to the caller with a combination of fixed voice menus and data extracted from databases in real time. platforms are included. The VisiFLOW Business Process Automation Enterprise Suite is in full production at customer sites and is available for immediate delivery. For further information contact Datamax by phone at 310/645-4199, fax 310/645-4197, email info@dtmx.com or by their web site at www.dtmx.com. About Datamax Technologies With headquarters in Culver City, Calif., Datamax Technologies, Inc. is a privately held provider of workflow, electronic document management (EDM (Engineering Data Management) An information system that maintains the details of all engineering data while the product is in the design and concept phase. This includes geometry and changes to geometry. See PLM. EDM - Electronic Data Management ), COLD and forms recognition software. Founded in 1993, the company has evolved into a national leader in transaction-based, high volume production systems. Major clients include Lockheed Martin, Clorox, California Highway Patrol, New York New York, state, United States New York, Middle Atlantic state of the United States. It is bordered by Vermont, Massachusetts, Connecticut, and the Atlantic Ocean (E), New Jersey and Pennsylvania (S), Lakes Erie and Ontario and the Canadian province of State Department of Insurance and Scottsdale Insurance, among others. |
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