Virtual Hold Technology Announces Alliance with Aspect Communications; Virtual Hold Queue Management Solution Integrates with Aspect Contact Server.Business Editors/High-Tech Writers AKRON, Ohio--(BUSINESS WIRE)--June 15, 2004 Virtual Hold Technology(R) LLC (Logical Link Control) See "LANs" under data link protocol. LLC - Logical Link Control (VHT VHT Very High Throughput (WLAN) VHT Very High Temperature VHT Vehicle Hours Traveled VHT Vibromuscular Harmonization Technique VHT Value History Table VHT (planned) Vehicle-Hours of Travel ), the leading provider of intelligent queue management solutions, is pleased to announce an alliance with Aspect Communications Corporation (Nasdaq:ASPT ASPT American Society of Plant Taxonomists ASPT American Society of Phlebotomy Technicians ASPT Average Score Per Taxon (neural networks) ASPT Academy of Screen Printing Technology ASPT Army School of Physical Training ), a leading provider of enterprise customer contact solutions. VHT recently validated the integration of its patented Virtual Hold technology with the Aspect(R) Contact Server version 5.0 at Aspect's labs in San Jose San Jose, city, United States San Jose (sănəzā`, săn hōzā`), city (1990 pop. 782,248), seat of Santa Clara co., W central Calif.; founded 1777, inc. 1850. , Calif. The products work together to alleviate customer frustration with hold times and improve overall operational efficiency in the contact center. "The customer can hold his or her place in line to speak with a sales or service representative without being tied physically to the handset," said Pat Bernard, vice president of channels and alliances at Aspect. "The automatic callbacks Virtual Hold enables for Aspect-routed contacts can free customers to get on with their busy days, while ultimately delivering a great impression of a company going above and beyond to accommodate them." "Many companies use Aspect systems as their communications platform of choice," said Eric Camulli, director of technology at VHT. "By ensuring interoperability with Aspect systems via this alliance, we're adding value to the offerings of both Aspect and VHT. Companies using our complementary technologies can improve their customers' service experiences and watch their own telecommunications costs go down." About Virtual Hold Technology VHT is the leading provider of intelligent Queue Management Solutions for Fortune 1000 clients. Since its inception in 1995, VHT's patented award-winning Virtual Queuing technology has provided callback solutions focused on enhancing the customer experience for financial services The examples and perspective in this article or section may not represent a worldwide view of the subject. Please [ improve this article] or discuss the issue on the talk page. , energy utility, insurance, telecommunications, cable, wireless and retail corporations such as Wells Fargo Wells Fargo armored carriers of bullion. [Am. Hist.: Brewer Dictionary, 1147] See : Protectiveness Wells Fargo company that handled express service to western states; often robbed. [Am. Hist. , Baltimore Gas & Electric, Direct Line, BellSouth, Cox Communications Cox Communications is a privately owned subsidiary of Cox Enterprises providing digital cable television and telecommunications services in the United States. It is the third-largest[2] cable television provider in the United States, serving more than 6. , Bell Mobility, Ticketmaster and Avon. To learn how VHT's queue management solutions can help you increase customer satisfaction and reduce contact center costs, visit www.virtualhold.com. Copyright (C) 2004 Virtual Hold Technology LLC (R) All rights reserved. |
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