Violence and a last resort.

I always assume that architects, whose website text size is not alterable by users, labour under the delusion that they thereby retain control of things. A kinder explanation is that they feel shy about asking their website designers to stop thinking like print designers. That means accepting, among other interactive things, that they have to accommodate users changing the size of type. Mostly users do this in order to read too-small text. A passing website coder slipped the following information in my email box. Web coders normally write in that quite simple language HTML and hate the way designers define the size of type in terms of pixels. Nobody can change pixel-defined type. Coders prefer ems which means the type size can be changed. Now this is all outside my experience but apparently one em is equivalent to around 10 pixels. So one way to sort out lazy designers might be to ask them to change every 'px' to 'em' and divide the associated number by 10. You could probably do it yourself with a search and replace (as they would) but you're paying. Don't, incidentally, mess with type sizes defined with 'pt'--that is for doing hard copy print-outs. Actually just get hard with your web designers. Put your heel on their throats and tell them to make type size adjustable or you'll adjust them.