Vettro Introduces Mobile IT Service Management for BMC Remedy Customers.

Vettro 360 Integration with BMC Remedy Provides Out-of-the-Box Mobile Application Offerings for Compliance and ITIL Best Practices

NEW YORK -- Vettro (www.vettro.com), the global leader in mobile on-demand business applications, today announced the integration of Vettro 360 ITSM with BMC Software's Remedy IT Service Management (ITSM) to deliver out-of-the-box mobile applications for BMC customers. BMC Remedy users can leverage existing mobile hardware investments to improve the productivity and compliance of their IT service delivery through the Vettro 360 ITSM product.

Vettro 360 ITSM allows enterprise IT organizations to enhance the responsiveness and productivity of their service management staff, while at the same time supporting BMC Software's Business Service Management (BSM) philosophy by improving visibility and measurement of IT contributions to overall business objectives.

"BMC Software is committed to delivering Business Service Management solutions with quick time-to-value for customers," said Fred Johannessen, vice president, Technology Alliance and MarketZone at BMC Software. "Working with Vettro improves our customers' ability to monitor and respond to IT service levels remotely, which is especially important for customers that want to mobilize their IT technicians and managers."

Vettro 360 ITSM for BMC Remedy provides full incident and problem management capabilities optimized for all major wireless devices, equipping service management technicians with real-time response, prioritization, and correction capabilities. IT managers can utilize the application to continuously monitor queues and reassign or reprioritize incidents and tasks directly from the mobile device. All updates to incidents, change requests, work logs and configuration items are captured for Service Level Agreement or compliance measurement, providing improved visibility into IT contributions to the overall enterprise bottom line.

Coinciding with the launch, Vettro is publishing the first in a series of papers on the ITIL Mobility Model[TM]. To reserve a copy of the paper when it is released, click here: http://www.vettro.com/itil/.

"The ITIL Mobility Model provides a guide for a process-oriented IT organization to dramatically reduce the effort and risk of successful introduction of mobile technologies into an existing IT Service Management environment," explains Mark Lloyd, product business manager at Vettro. "Many IT organizations have embraced the ITIL theory, and guidelines but struggle with the disruption inherent when maintaining IT infrastructure that is dispersed across multiple sites, cities, or even countries. The ITIL Mobility Model provides a formal way to identify where mobility provides the most leverage for your IT organization."

About Vettro

Vettro is the preferred mobile application provider of Global 2000 businesses. Geared to the execution-oriented needs of today's mobile worker, the award winning Vettro 360 suite of applications make it easy for workers to do a better job faster, wherever they are. Backed by premier carrier, device, and Independent Software Vendor partners, Vettro's suite of mobile applications keeps field service, IT helpdesk, pickup and delivery, and sales workers stay productive at close to 300 leading enterprises including Bell Mobility, BostonCoach, Carillion, Carey Limousines, Cigna, Clemson University, Cytyc, General Electric, Honeywell, Mac-Gray, Merrill Lynch, SuperShuttle, and YRC Worldwide. For more information, visit http://www.vettro.com.

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