Vets give high marks for VA health care.* For the fifth year in a row, the independent American Customer Satisfaction Index The American Customer Satisfaction Index (ACSI) is a leading indicator of consumer behavior, measuring the satisfaction of consumers across the U.S. economy. The ACSI interviews approximately 80,000 Americans annually and asks about their satisfaction with the goods and (ACSI ACSI Association of Christian Schools International ACSI American Customer Satisfaction Index ACSI Association Canadienne des Sciences de l'Information (French) ACSI American Communications Services, Inc. ) found veterans are happier than most Americans with the health care they receive. "It comes as no surprise to me that veterans rate their health care higher than other Americans rate their private-sector health care," said Secretary of Veterans Affairs Noun 1. Secretary of Veterans Affairs - the person who holds the secretaryship of the Department of Veterans Affairs; "Bush appointed Edward J. Derwinski as the first Secretary of Veterans Affairs" Anthony J. Principi. "VA's goal is to provide world-class service to America's veterans in every aspect of our mission, and the results of this rating show that we are doing just that." The ACSI study that showed veterans gave VA health care a rating of 91 for customer satisfaction on a 100-point scale. Veterans also gave VA's inpatient hospital services a rating of 84 and outpatient services a rating of 83, compared to private-sector patients giving their health care providers ratings of 79 and 81, respectively. VA also rated highly--92--in veteran loyalty, meaning that nearly all veterans under VA care intend to continue using VA and speak positively to others about their experiences. Since 1994, the ACSI survey has been a national measurement of customer satisfaction with the quality of goods and services In economics, economic output is divided into physical goods and intangible services. Consumption of goods and services is assumed to produce utility (unless the "good" is a "bad"). It is often used when referring to a Goods and Services Tax. in the United States. VA's strong showing came after two weeks of interviews with veterans who have used the Department's services recently. The report was produced by the National Quality Research Center at the University of Michigan (body, education) University of Michigan - A large cosmopolitan university in the Midwest USA. Over 50000 students are enrolled at the University of Michigan's three campuses. The students come from 50 states and over 100 foreign countries. Business School, the CFI CFI abbr. cost, freight, and insurance group, and the Federal Consulting Group. |
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