Vertical Solutions Announces Focus on CRM Solution Development with Strategic Divestiture of IT Service Management Technology.CINCINNATI -- PowerHelp IT technology sold to Mercury Interactive as part of $18.5 million aggregate deal; VSI VSI Vinyl Siding Institute VSI Voltage Source Inverter VSI Virtual Switch Interface VSI Vertical Speed Indicator VSI Voluntary Separation Incentive VSI Virtual Socket Interface VSI Vision Systems International VSI Vertical Shaft Impactor will focus exclusively on developing PowerHelp CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. for external customer service and field service providers Vertical Solutions, Inc. (VSI), a leading developer of IT Service Management and Customer Relationship Management software, announces that Mountain View, CA-based Mercury Interactive Corporation has acquired ownership of VSI's IT Service Management product, PowerHelp IT and related core technology, as well as research and development and support personnel and facilities from VSI partner company Tefensoft, Inc. for an aggregate purchase price of $18.5 million. This sale enables Vertical Solutions to focus on its core competency of delivering market-leading business solutions to external service providers. PowerHelp CRM is a web-based suite of solutions that enable companies to completely manage their customer support and field service processes and enhance their ability to penetrate, retain, and manage their customers. "In the past, we have been able to leverage our advanced technological capabilities in both the IT Service Management (ITSM ITSM Information Technology Service Management ITSM Information Technology Security Manager ITSM Indirect Tensile Stiffness Modulus ITSM Information Technology System Management ITSM Ibm Tivoli Storage Manager ITSM It Service Management ) and Customer Relationship Management (CRM) marketplaces. However, we recognize the go-to-market strategies for ITSM and CRM are often unique and require separate sales and marketing efforts. By divesting our ITSM products, we have the market awareness and financial capability to significantly accelerate our growth strategies and focus one hundred percent of our efforts on CRM," says Ron Wegmann Sr., CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. of Vertical Solutions. By developing technology based on two decades worth of experience in field service and support, VSI's PowerHelp CRM, with its unified architectural design, provides a "closed loop" process that leverages and consolidates critical sales, contact center, and field service information across the enterprise. An integrated mobile solution extends the competitive advantage to the field with quick, efficient, and timely information that enhances the customer experience. PowerHelp CRM customers include ABB n. 1. Among weavers, yarn for the warp. Hence, Noun 1. ABB - an urban hit squad and guerrilla group of the Communist Party in the Philippines; formed in the 1980s , GBC GBC Game Boy Color GBC Global Business Coalition GBC Green Building Council GBC George Brown College GBC Great Basin College (Nevada) GBC General Binding Corporation GBC Greater Baltimore Committee GBC Goldey-Beacom College Division of ACCO ACCO American College of Chiropractic Orthopedists ACCO Association of County Commissioners of Oklahoma ACCo American Cyanamid Company ACCO Adenoid Cystic Carcinoma Organization ACCO American Clip Company ACCO Assistant Central Control Officer Brands, Rubbermaid, and Mitsubishi. "Mercury's technology acquisition will enable VSI to concentrate on developing more comprehensive CRM solutions for contact centers and field service providers to enhance their customer relationships, streamline their customer interaction processes, and build their businesses," said Gary Lemke, president of CRMAdvocate (crmadvocate.com). "VSI should be seriously evaluated as an alternative to CRM and field service solutions from Oracle, SAP, and Onyx." As a part of the divestiture, Mercury Interactive acquires all rights to PowerHelp IT - an advanced set of ITIL-based technologies that help enable companies to take a business-centric approach to managing an enterprise service desk with low total cost of ownership. As a part of the arrangement, VSI will continue as a Mercury Alliance Partner. About Mercury Interactive Mercury Interactive Corporation (OTC OTC See: Over-the-counter. OTC See over-the-counter market (OTC). : MERQ MERQ Mercury Interactive Corp (stock symbol) ), the global leader in business technology optimization Business Technology Optimization (BTO), is an enterprise software product category focused on helping businesses ensure that every dollar invested in information technology, every resource allocated, and every application in development or production meets business goals. (BTO) software, is committed to helping customers optimize the business value of information technology. Founded in 1989, Mercury conducts business worldwide and is one of the largest enterprise software companies today. Mercury provides software and services for IT Governance, Application Delivery, and Application Management. Customers worldwide rely on Mercury offerings to govern the priorities, processes and people of IT and test and manage the quality and performance of business-critical applications. Mercury BTO offerings are complemented by technologies and services from global business partners. For more information, please visit http://www.mercury.com. About Vertical Solutions, Inc. (VSI) VSI develops, implements, and supports its award-winning PowerHelp CRM suite of customer-experience management software solutions. PowerHelp CRM software offers in-depth functionality for Customer Support, Field Service, Sales/Marketing Automation, and Mobile environments. VSI's web-based solutions offer lower TCO and proven ROI (Return On Investment) The monetary benefits derived from having spent money on developing or revising a system. In the IT world, there are more ways to compute ROI than Carter has liver pills (and for those of you who never heard of that expression, it means a lot). to a 100-percent referenceable client base of blue-chip customers such as ABB, Mitsubishi, AGFA AGFA Aktiengesellschaft für Anilinfabrikation AGFA Actien-Gesellschaft für Anilin Fabrikationen (German-Belgian industrial enterprise) AGFA Asociación Guatemalteca para la Familia de las Americas , and Rubbermaid. VSI is also a Mercury Alliance Partner and provides Mercury software products along with professional implementation services. VSI is headquartered in Cincinnati, OH, with offices and partners worldwide. Fast ... Powerful ... Guaranteed. For more information, visit www.verticalsolutions.us or call 1.800.466.0238. |
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