Vertical Networks Partners with CrossCom National to Provide Nationwide Distribution and Support Services for the InstantOffice System.Business Editors/High-Tech Writers SUNNYVALE, Calif.--(BUSINESS WIRE)--April 9, 2002 Industry Leader in Retail Voice and Data Communications data communications, application of telecommunications technology to the problem of transmitting data, especially to, from, or between computers. In popular usage, it is said that data communications make it possible for one computer to "talk" with another. Services to Supply Comprehensive Support for Integrated Communications Platform Vertical Networks, maker of the award-winning InstantOffice(TM) Integrated Communications Platform (ICP (1) (Internet Cache Protocol) A protocol used by one proxy server to query another for a cached Web page without having to go to the Internet to retrieve it. See CARP and proxy server. ), today announced a distribution and services partnership with CrossCom National, the leading retail voice and data communications network implementer in North America North America, third largest continent (1990 est. pop. 365,000,000), c.9,400,000 sq mi (24,346,000 sq km), the northern of the two continents of the Western Hemisphere. and Europe. As part of the agreement, CrossCom National, which focuses primarily on the enterprise retail market, will provide distribution, installation, and maintenance nationwide for Vertical Networks' family of InstantOffice platforms. The new partnership expands CrossCom National's breadth of products and allows its customers more flexibility and additional choices for complementary services. "CrossCom National's retail focus fits very well with Vertical Networks' ability to provide converged voice, data, and application services See ASP and Web services. that are customized for the enterprise retail market," said Alan Fraser, president and CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. at Vertical Networks. "As Vertical Networks continues to expand its customer base into retail stores with multiple locations, CrossCom National's expertise in this market will give additional value to our customers. With broad geographic coverage across the U.S. and in the United Kingdom, our retail customers can depend on CrossCom National for all of their in-store communications networking requirements." "With Vertical Networks' InstantOffice system incorporated into our portfolio, we can now offer a product that gives customized services to our clientele," said Greg Miller Greg David Miller (born November 3, 1984, in Orange, California) is a Major League Baseball pitching prospect in the Los Angeles Dodgers minor league system. Greg was on the fast track to the majors in '03, but a shoulder injury in the spring of '04 slowed him. , president and chief executive officer of CrossCom National. "Companies can come to one implementation provider for expert maintenance and installation, plus take advantage of new, additional services with InstantOffice, such as applications and monitoring. Our reputation for superior customer satisfaction and our ability to offer a full range of services around InstantOffice products enable us to provide enormous value to Vertical Networks' retail customers." About the InstantOffice System Vertical Networks' InstantOffice system is a fully integrated voice and data solution that is designed for up to 180 voice users in multisite enterprise branch offices and small to medium-sized businesses that lack the IT resources to support complex, piece-part systems. The InstantOffice system incorporates the functions of a packet- and circuit-switched PBX (Private Branch eXchange) An inhouse telephone switching system that interconnects telephone extensions to each other as well as to the outside telephone network (PSTN). , voice mail system, automated attendant In telephony, an automated attendant (also auto attendant or auto-attendant, or sometimes autoattendant or AA) system allows callers to be automatically transferred to a user's extension without the intervention of a receptionist. , multiprotocol router A router that supports two or more communications protocols, such as IP and IPX. It is used to switch network traffic between different LANs located throughout the enterprise as well as to switch LAN traffic to WANs. , Ethernet LAN (Local Area Network) A communications network that serves users within a confined geographical area. The "clients" are the user's workstations typically running Windows, although Mac and Linux clients are also used. , and voice over IP gateway; it also includes support for custom business applications. Customers can choose from a variety of WAN access types. Unlike products that require separate trunks for voice and data, the InstantOffice system provides integrated broadband support for voice and data on a single trunk, thus reducing WAN access charges. About CrossCom National CrossCom National is today the recognized industry leader in retail voice and data communications network implementation and maintenance. Founded in 1981, as a telephone systems installer, the firm now provides custom packaged, state-of-the-art voice and POS/data communications systems solutions to many of the largest retailers in the world. From technology staging, installation, maintenance and cabling, to chain-wide implementation, CrossCom National is the single source partner retailers depend on for all their in-store communications networking requirements. For more information about CrossCom National or its products, visit the company's Web site at www.crosscomnational.com or call 847-520-9200 extension 322. About Vertical Networks, Inc. Vertical Networks is the leading provider of Integrated Communications Platforms (ICPs), the first systems that combine voice, data, and applications support into one remotely manageable platform. With a unique focus on the needs of enterprise branch offices and small to medium-sized businesses worldwide, Vertical Networks delivers business solutions to a wide range of industries, including financial services The examples and perspective in this article or section may not represent a worldwide view of the subject. Please [ improve this article] or discuss the issue on the talk page. , medical, publishing, and retail. To ensure total customer satisfaction, Vertical Networks' strategic network service provider, reseller, and systems integration partners offer comprehensive support services support services Psychology Non-health care-related ancillary services–eg, transportation, financial aid, support groups, homemaker services, respite services, and other services , including 7x24 on-site support. For more information about Vertical Networks or its products, visit the company's Web site at www.vertical.com or call 408-523-9700. |
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