Verint introduces Customer Interaction Analytics.Verint Systems Verint Systems (Pink Sheets: VRNT) is a leading provider of analytic software and hardware based solutions for the security and business intelligence markets. See also
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CI Analytics combines platform-agnostic speech analytics with a proven Interaction Intelligence methodology to help organizations enhance customer retention and satisfaction, increase first-call resolution and improve sales and self-service effectiveness. CI Analytics operates independently of call recording infrastructure that may already be deployed in the enterprise. Designed to be delivered as a managed service via a network of certified See certification. consulting partners, CI Analytics is ideally suited for large enterprises with traditionally high volumes of customer interactions. [ILLUSTRATION OMITTED] CI Analytics is built on Verint's speech analytics and expertise in customer behavior analysis, business process optimization Process optimization is the practice of making changes or adjustments to a process, to get results. Optimization is the use of specific techniques to determine the most cost effective and efficient solution to a problem or design for a process. and operational transformation techniques developed by working with prominent enterprises around the world. This unique combination of technology and methodology enables enterprises to identify their most important interactions and analyze their true impact on customer relationships. Armed with this intelligence, CI Analytics then determines a new approach to these "moment of truth" interactions that promotes greater customer centricity Customer centricity refers to the orientation of a company to the needs and behaviours of its customers, rather than internal drivers (such as the quest for short term profit). and better business outcomes. "By unbundling A regulatory requirement that enables a competing service provider to purchase parts of the incumbent local exchange carrier's network in order to provide service to its customers. See ILEC. Verint's proven speech technology and customer relationship methodology from our contact center analytics, our CI Analytics offering enables enterprises, regardless of their recording platform, to build stronger and more profitable customer relationships. This new approach makes Verint Solutions available to a broader range of customers and supports our expanding enterprise actionable intelligence strategy," said Dan Bodner, CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. and President of Verint. www.verint.com |
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