Verint expands ULTRA actionable intelligence suite.Verint Systems Verint Systems (Pink Sheets: VRNT) is a leading provider of analytic software and hardware based solutions for the security and business intelligence markets. See also
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adj. 1. Of or relating to analysis or analytics. 2. Expert in or using analysis, especially one who thinks in a logical manner. 3. Psychoanalytic. software-based solutions for communications interception, networked video security and business intelligence, has announced ULTRA IntelliScreen, a new analytical analytical, analytic pertaining to or emanating from analysis. analytical control control of confounding by analysis of the results of a trial or test. solution for generating actionable intelligence Having the necessary information immediately available in order to deal with the situation at hand. With regard to call centers, it refers to agents having customer history and related product data available on screen before the call is taken. from unstructured data Data that does not reside in fixed locations. Free-form text in a word processing document is a typical example. Contrast with structured data. See free-form database. displayed on desktop screens. IntelliScreen is the latest addition to the ULTRA Analytics suite, which consists of IntelliFind speech analytics and IntelliMiner performance analytics solutions. The trio provides a comprehensive view of business processes, customer interactions and performance trends and delivers actionable intelligence about quality and performance issues across the enterprise. ULTRA IntelliScreen monitors activity on the desktop screen of a contact center agent or back-office worker and tracks application usage, data entry and screen content. IntelliScreen then analyzes these data and can trigger a broad range of actions and alerts based on the resulting intelligence. These alerts can provide insight into operational performance and business process issues, automate To turn a set of manual steps into an operation that goes by itself. See automation. agent assistance and trigger target coaching or other actions. With ULTRA IntelliScreen, enterprise transaction information, such as call outcome or transaction value, is intelligently linked to customer interactions. The data can then facilitate optimization optimization Field of applied mathematics whose principles and methods are used to solve quantitative problems in disciplines including physics, biology, engineering, and economics. of front- and back-office processes, enable targeted data mining of specific transaction types and power more effective speech analysis. ULTRA's root cause analytics automatically surface potential quality and performance issues that are not yet identified before they impact operational efficiency or threaten customer satisfaction. In other Verint news, the company recently announced its acquisition of CM Insight Limited, a privately-held customer management solution provider that helps enterprises enhance their customer experience and improve the quality and performance of their contact center operations. Founded in 1998, CM Insight has 23 employees and is headquartered in Weybridge, UK. www.verint.com |
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