Verint announces ULTRA analytics to optimize customer-focused operations.Verint Systems Verint Systems (Pink Sheets: VRNT) is a leading provider of analytic software and hardware based solutions for the security and business intelligence markets. See also
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adj. 1. Of or relating to analysis or analytics. 2. Expert in or using analysis, especially one who thinks in a logical manner. 3. Psychoanalytic. software-based solutions for communications interception, networked video security and business intelligence, has announced a new analytics suite, ULTRA Analytics, for its ULTRA solution. ULTRA Analytics, powered by Verint's IntelliFind and IntelliMiner solutions, combines sophisticated voice and data analysis to help enterprises identify, understand and resolve issues that impact the effectiveness of their customer-focused operations. ULTRA Analytics enables businesses to understand not only what is happening in their operations, but to also identify the underlying causes. ULTRA Analytics provides actionable intelligence Having the necessary information immediately available in order to deal with the situation at hand. With regard to call centers, it refers to agents having customer history and related product data available on screen before the call is taken. on such critical issues as to why agents are underperforming, why customers are dissatisfied dis·sat·is·fied adj. Feeling or exhibiting a lack of contentment or satisfaction. dis·sat  is·fied or why enterprise
processes are ineffective.
Verint's ULTRA solution and Analytics suite help drive quality by enabling organizations of all sizes to more cost-effectively capture all customer interactions and extract actionable intelligence from telephone, VoIP, e-mail or chat. Easy access to all customer data through ULTRA's Web-based desktop portal enables enterprises to use what they learn from customer contacts to optimize optimize - optimisation their processes, increase productivity, comply with risk management requirements and improve service to their customers. www.verint.com |
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