Verint announces ULTRA IntelliConnect offerings.Verint Systems Verint Systems (Pink Sheets: VRNT) is a leading provider of analytic software and hardware based solutions for the security and business intelligence markets. See also
ULTRA IntelliConnect delivers prebuilt pre·built
Of, relating to, or constituting a structure or a portion of a structure that is constructed or assembled before being transported to its site of installation; prefabricated: a prebuilt home. integrations to vendor solutions such as CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. , customer surveys, workforce management Workforce Management (WFM) encompasses all the responsibilities for maintaining a productive and happy workforce. Sometimes referred to as HRMS systems, or even the larger ERP systems (Oracle, PeopleSoft, SAP). There are many software vendors within this space. , knowledge management, performance management and business intelligence. ULTRA IntelliConnect integrates data with the intent to deliver more powerful analytics through a 360-degree view of agents, contact centers and the enterprise. It aims to power more effective scorecards and reports, richer data mining and more effective call content categorization, all to reduce administration and improve operational workflow across contact center and enterprise applications.
In other news, Verint, in cooperation with Stroudwater Contact Point, Concerto Software and Customer Inter@ction Solutions magazine, is hosting two free educational, half-day seminars on how to transform contact centers into strategic profit centers through performance optimization. The two days of seminars are September 22, in Prouts Neck, ME; and September 23, in Sturbridge, MA. Speakers include Stroudwater President and CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. Bill Hunt; Concerto VP Performance Optimization Bob Kelly; Stroudwater Director, Organizational Systems Organizational Systems (OS) is a Ph.D. course of study at Saybrook Graduate School and Research Center in San Francisco, CA. OS "is built around the latest knowledge from both organizational behavior and systems science. Development, Elizabeth Reuthe; and Verint Director of Business Analytics Daniel Ziv. TMC's Group Editor-in-Chief Rich Tehrani will be addressing the crowd with a special welcome. Both days will begin with breakfast. Registration online is required.