Verint and Witness to merge.Analytic solutions provider Verint Systems Verint Systems (Pink Sheets: VRNT) is a leading provider of analytic software and hardware based solutions for the security and business intelligence markets. See also
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Field of applied mathematics whose principles and methods are used to solve quantitative problems in disciplines including physics, biology, engineering, and economics. company Witness Systems, Inc. have announced that they have entered into a definitive agreement under which Verint will acquire Witness for $27.50 per share in cash. The convergence of Witness' workforce optimization and Verint's actionable intelligence Having the necessary information immediately available in order to deal with the situation at hand. With regard to call centers, it refers to agents having customer history and related product data available on screen before the call is taken. is expected to create a broad portfolio of contact center and enterprise performance solutions. The combined Verint/Witness portfolio includes solutions for quality monitoring, IP recording, multimedia interaction capture, speech and data analytics, performance management, contact center and enterprise workforce management Workforce Management (WFM) encompasses all the responsibilities for maintaining a productive and happy workforce. Sometimes referred to as HRMS systems, or even the larger ERP systems (Oracle, PeopleSoft, SAP). There are many software vendors within this space. , e-learning and e-coaching, customer feedback management, and a full range of strategic professional and consulting services Noun 1. consulting service - service provided by a professional advisor (e.g., a lawyer or doctor or CPA etc.) service - work done by one person or group that benefits another; "budget separately for goods and services" . This combination will enable small to mid-sized companies and large organizations to leverage customer intelligence for better business decisions and optimize optimize - optimisation workforce, contact center and enterprise performance to deliver a compelling customer service advantage. "Verint and Witness share a similar culture with a passion for growth, results-driven execution and a laser focus on customer success," said Dan Bodner, President and CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. of Verint Systems Inc. "This strategic move will create a platform for rapid organizational growth and provide a wealth of opportunity for our global employee population." For the near term, through the regulatory period, both companies will continue to sell, offer and support their recording solutions, and will continue well into the future to support customers of both solutions. The transaction is expected to close in the second quarter of 2007, at which time more information regarding the resolution of product overlap in the call recording areas, company management and headquarters location will be available. www.verint.com and www.witness.com By Tracey E. Schelmetic, Editorial Director, Customer Inter@ction Solutions By Tracey E. Schelmetic, Editorial Director, Customer Inter@ction Solutions |
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