Verint Announces New Performance Management Solution.

Combines Speech Analytics with Performance Analytics to Enhance Performance Across Contact Centers, Back Office and Enterprise Departments

MELVILLE, N.Y. -- Verint Systems Inc., a leading provider of analytic software-based solutions for security and business intelligence, today announced a new version of its performance management solution. Verint Performance Management is the industry's first solution to combine speech analytics with performance analytics to enhance performance across contact centers, back office and enterprise departments.

"Today's leading organizations recognize that service is not delivered solely through the contact center but through every enterprise department that interacts directly or indirectly with customers. So enterprises need a comprehensive view of performance indicators and customer intelligence to understand where to best focus their service improvement efforts," said Dan Bodner, President and CEO of Verint Systems. "To meet this growing need, Verint has taken a new approach to enterprise performance -- combining our award-winning speech analytics technology with result-driven performance management to deliver measurable improvements for customer-focused operations."

Verint Performance Management is designed to enable organizations to identify the most important performance indicators buried in large volumes of contact center and back office data and transforms performance management from a metrics-driven to results-driven initiative. Featuring intuitive Web-based dashboards, real-time alerts and robust performance reporting, Verint Performance Management delivers powerful performance intelligence that enables executives to make smarter decisions on the most effective ways to enhance operational performance.

Verint Performance Management also leverages the voice of the customer as a key source of performance intelligence and analyzes customer interactions captured in the contact center and back office for insight about ongoing customer issues, process breakdowns and service challenges. Using patented-pending speech analytics Verint Performance Management mines critical customer interactions to detect the root causes of performance trends-- from average handle time and first call resolution to customer defections and sales conversion rates.

Verint Performance Management includes a variety of consulting services programs designed to apply this performance and customer intelligence to optimize business processes, enhance performance training and improve customer loyalty and retention. Verint Performance Consultants have deep expertise in a range of industries and organizational departments, from transaction and claims processing to finance, billing, marketing and sales, and use proven best practices developed in extensive enterprise customer engagements.

Concludes Bodner, "Verint Performance Management enables enterprises to enhance performance across the entire service delivery chain - from the front office to the back office -- for a more comprehensive view of performance and a deeper understanding of customer-related issues and opportunities. This powerful actionable intelligence drives more effective decisions, more profitable operations and more satisfied and loyal customers."

About Verint Systems Inc.

Verint([R]) Systems Inc.(VRNT.PK), headquartered in Melville, New York, is a leading provider of analytic software-based solutions for security and business intelligence. Verint software, which is used by over 1,000 organizations in over 50 countries worldwide, generates actionable intelligence through the collection, retention and analysis of voice, fax, video, email, Internet and data transmissions from multiple communications networks. Visit us at our website www.verint.com.

Note: This release contains "forward-looking statements" under the Private Securities Litigation Reform Act of 1995. There can be no assurances that forward-looking statements will be achieved, and actual results could differ materially from forecasts and estimates. Important risks, uncertainties and other important factors that could cause actual results to differ materially include, among others: introducing quality products on a timely basis that satisfy customer requirements and achieve market acceptance; lengthy and variable sales cycles create difficulty in forecasting the timing of revenue; the potential impact on Verint's financial results as a result of Comverse's creation of a special committee of the Board of Directors of Comverse to review matters relating to grants of Comverse stock options, including but not limited to, the accuracy of the stated dates of Comverse option grants and whether Comverse followed all of its proper corporate procedures and the results of the Comverse special committee's review; the effect of Verint's failure to timely file all required reports under the Securities Exchange Act of 1934; the facts and circumstances underlying certain potential accounting errors, as well as certain other areas requiring additional investigation, recently announced by Comverse; Verint's ability to have its common stock relisted on The NASDAQ Global Market; the impact of governmental inquiries arising out of or related to option grants and the other accounting errors identified at Comverse; the inability to complete the merger due to Witness' failure to obtain stockholder approval or the failure to satisfy other conditions to the completion of the merger including the expiration of the waiting period under the Hart-Scott-Rodino Antitrust Improvements Act of 1976 and the receipt of other required regulatory approvals; the failure to obtain the necessary financing arrangements set forth in the commitment letters received in connection with the merger; risks that the proposed transaction disrupts current plans and operations and the potential difficulties in employee retention as a result of the merger; the ability to recognize the benefits of the merger; the amount of the costs, fees, expenses and charges related to the merger and the actual terms of certain financings that will be obtained for the merger and the impact of the substantial indebtedness incurred to finance the consummation of the merger; integrating the business and personnel of Mercom and CM Insight and Verint's other acquisitions, including implementation of adequate internal controls; risks associated with significant foreign operations, including fluctuations in foreign currency exchange rates; aggressive competition in all of Verint's markets, which creates pricing pressure; managing our expansion in the Asia Pacific region; risks that Verint's intellectual property rights may not be adequate to protect its business or that others may claim that Verint infringes upon their intellectual property rights; risks associated with Verint's ability to retain existing personnel and recruit and retain qualified personnel in all geographies in which Verint operates; decline in information technology spending; changes in the demand for Verint's products; challenges in increasing gross margins; risks associated with changes in the competitive or regulatory environment in which Verint operates; dependence on government contracts; expected increase in Verint's effective tax rate; perception that Verint improperly handles sensitive or confidential information; inability to maintain relationships with value added resellers and systems integrators; difficulty of improving Verint's infrastructure in order to be able to continue to grow; risks associated with Comverse Technology, Inc. controlling Verint's business and affairs; and other risks described in filings with the Securities and Exchange Commission. All documents are available through the SEC's Electronic Data Gathering Analysis and Retrieval system (EDGAR) at www.sec.gov or from Verint's website at www.verint.com. Verint makes no commitment to revise or update any forward-looking statements except as otherwise required by law.

Verint, the Verint word mark, Actionable Intelligence, Powering Actionable Intelligence, STAR-GATE, RELIANT, NEXTIVA, LORONIX, SmartSight, Lanex and ULTRA are trademarks of Verint Systems Inc. Other names may be trademarks of their respective owner.