Vedas Deploys SilverBack's InfoCare Software Making Leading IT Monitoring Solution Available to Worldwide Customer Base.Business/Technology Editors BILLERICA, Mass.--(BUSINESS WIRE)--Feb. 11, 2002 SilverBack Provides Affordable, Fast and Easy IT Monitoring Software Enabling Network Solutions Provider to Instantly Deliver Profitable Remote IT Management Services SilverBack Technologies, Inc., a leading innovator in software-based IT monitoring solutions, today announced that Vedas, a leading Technology Solutions Provider, has deployed SilverBack's InfoCare solution enabling them to deliver remote network, system and application monitoring capabilities to its customers. Vedas currently plans to offer SilverBack's IT monitoring software to more than 200 mid-tier and enterprise customers worldwide. In addition, Vedas has implemented InfoCare to assist in monitoring the performance of its own IT environment. "We had evaluated a number of IT monitoring options ranging from large, platform vendors such as HP OpenView HP OpenView was a Hewlett Packard product range consisting of an extensive portfolio of network and systems management products. In 2007 the entire HP OpenView portfolio was rebranded under the strengthened HP Software name. , to single point, software solutions such as Ipswitch Software," said Kannan Chidambaram, president of Vedas. "None of these options provided a single integrated solution enabling us to view network, system and application information from a single Web console, which is what we get with SilverBack's software solution. With SilverBack's InfoCare, we will be able to improve our overall service and support quality by helping to eliminate network failures and IT downtime The time during which a computer is not functioning due to hardware, operating system or application program failure. within our customer base. Additionally, SilverBack's advanced IT monitoring technology enables us to add a new, revenue generating service to our existing offering." SilverBack has recently introduced a number of key enhancements to its InfoCare solution that are ideally suited for its service provider and system integrator partners. New Grouping functionality improves the ability for service providers to efficiently organize reports and notifications based on specific customers. As the newest partner in SilverBack's Strategic Partner Program, Vedas will receive extensive technical and sales training, premium pricing Premium pricing is the practice of keeping the price of a product or service artificially high in order to encourage favorable perceptions among buyers, based solely on the price. for engineering services and SilverBack assisted customer installations. InfoCare enables Vedas to manage multiple customer IT environments through a single Web-based console. Vedas will also leverage InfoCare as a value-add service to better understand their existing customer's network, system and application environments. "Our unique software delivery model and enhanced functionality continue to gain acceptance from leading IT support vendors, end-users and service providers such as Vedas," said James Hare People with the name James Hare include:
Vedas will also be using SilverBack's InfoCare to maintain Service Level Agreements (SLAs) within its customer base and is currently beta testing (programming) beta testing - Testing a pre-release (potentially unreliable) version of a piece of software by making it available to selected users. This term derives from early 1960s terminology for product cycle checkpoints, first used at IBM but later standard throughout the SilverBack's InfoCare at customer sites in India and Western Europe Western Europe The countries of western Europe, especially those that are allied with the United States and Canada in the North Atlantic Treaty Organization (established 1949 and usually known as NATO). . About Vedas, Inc. Rooting from the Sanskrit word meaning "knowledge," Vedas delivers on its name. Vedas is a technology solutions company helping small, medium enterprise to large companies with application development, deployment, integration, management and monitoring We pride ourselves on delivering state-of-the-art solutions. Vedas enjoys very high client retention thereby demonstrating the ability to provide high quality of service consistently over extended periods of time. Headquartered in Bedford, Massachusetts Bedford is a town in Middlesex County, Massachusetts, United States. It is within the Greater Boston area, some 15 miles north-west of the city of Boston. The population of Bedford was 12,595 at the 2000 census. , we have development facilities in the U.S., Europe and India. Vedas has supported a wide range of satisfied national and international clients with its ever-increasing slate of leading-edge technologies and solutions. We have earned a reputation for quality customer service by cultivating long-term client relationships. Our solutions are horizontal and cater to a variety of industries and businesses. Recent clients include companies in health care, biotech bi·o·tech n. Informal Biotechnology. biotech Noun short for biotechnology Noun 1. , wholesale, retail, manufacturing, marketing, and financial services The examples and perspective in this article or section may not represent a worldwide view of the subject. Please [ improve this article] or discuss the issue on the talk page. . Vedas partners at a Premier level with technology giants such as Microsoft (Gold Certified See certification. ), IBM (International Business Machines Corporation, Armonk, NY, www.ibm.com) The world's largest computer company. IBM's product lines include the S/390 mainframes (zSeries), AS/400 midrange business systems (iSeries), RS/6000 workstations and servers (pSeries), Intel-based servers (xSeries) , Cisco, Unisys, Compaq, HP and Palm to provide secure and seamless information throughout any enterprise. About SilverBack's Strategic Partner Program SilverBack's Strategic Partner Program provides service providers with a fully integrated, Web-based IT management solution, enabling them to quickly and profitably deliver Remote IT Management Services to their customers. As either a Platinum or Gold member, partners can bundle SilverBack's industry-proven, InfoCare software with their own unique customized services. In addition to managing multiple customer IT environments from a single InfoCare appliance, partners may also use InfoCare as a value-add service to better understand their clients' network, system and application environments, enabling them to quickly identify areas that require additional hardware, software, bandwidth and/or specialized services. About SilverBack SilverBack Technologies, Inc., is a leading innovator of affordable, fast and easy, software-based IT monitoring solutions that deliver network, system and application information through a single Web-based console. SilverBack's InfoCare enables service providers and mid-tier enterprise customers to proactively monitor their IT computing computing - computer environments, avoid costly downtime and improve Quality of Service (QoS) at a fraction of the cost of traditional IT monitoring solutions. Headquartered in Billerica, Massachusetts Billerica (IPA: [bɪl.'ɹɪ.kə]) is a town in Middlesex County, Massachusetts, United States. The population was 38,981 at the 2000 census. Its name is pronounced "bill-RICK-a", rather than rhyming with America. , SilverBack Technologies derives its name from the eldest member of the African mountain gorilla gorilla, an ape, Gorilla gorilla, native to the lowland and mountain forests of western and central equatorial Africa. It is the largest of the apes, the males reaching a height of 5 to 6 ft (150–190 cm) with a 9-ft (144–cm) arm spread. species due largely in part to the defining characteristics that the gorilla possesses including leadership, loyalty, adaptability, dependability and an on-going commitment to protect other members of the gorilla band. SilverBack is a patron of the Gorilla Foundation, which promotes the protection, preservation and propagation The transmission (spreading) of signals from one place to another. of gorillas. For more information on SilverBack, please visit our Web site at www.silverbacktech.com. |
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