Vantive and Oracle to provide integrated customer service and business software solutions; PageMart selects Vantive Support in conjunction with Oracle Financials.MOUNTAIN VIEW, Calif.--(BUSINESS WIRE)--May 1, 1995--Vantive Corporation, the leading vendor of high performance customer information software, announced today a technology and marketing alliance with Oracle Corporation to seamlessly link Vantive Enterprise to Oracle's suite of cooperative business applications. As part of the announcement, Vantive will participate in Oracle's Cooperative Applications Initiative (CAI (1) (Computer-Assisted Instruction) Same as CBT. (2) See CA. CAI - Computer-Aided Instruction ), an alliance program which offers strategic software vendors access to a library of open interfaces for Oracle's manufacturing, financial, and human resources The fancy word for "people." The human resources department within an organization, years ago known as the "personnel department," manages the administrative aspects of the employees. application software. This alliance will enable customers to seamlessly share information from the point of initial contact, through the manufacturing, shipping, billing, and customer support interaction process. This underscores Vantive's commitment to delivering the most powerful, open solution for managing customer information across a company through Vantive Enterprise, a suite of client/server software applications for managing customer support, quality assurance, internal help desks, and sales and marketing information. PageMart selects Vantive/Oracle Combination SHL SHL Shift Logical Left SHL Schweizerische Hochschule für Landwirtschaft (German: Swiss College of Agriculture) SHL Southern Hockey League SHL Silver Haired Legislature SHL Single Hidden Layer (neural networks) Systemhouse, a leading systems integration and outsourcing (1) Contracting with outside consultants, software houses or service bureaus to perform systems analysis, programming and datacenter operations. Contrast with insourcing. See netsourcing, ASP, SSP and facilities management. firm, is currently implementing an Administrative Information System (AIS) for Dallas-based PageMart Inc., a major provider of wireless messaging. The AIS will leverage both Vantive and Oracle's APIs to link Vantive Support to Oracle Financials as an integrated solution for customer-centric information systems. PageMart recently purchased Vantive Support to manage the customer service operations needed to support more than 800,000 pagers the company currently services. "Our customer service representatives (CSRs) handle up to 14,000 calls a day," says Sandy Neal, vice president of administration for PageMart. "Customers call to activate a pager, to inquire in·quire also en·quire v. in·quired, in·quir·ing, in·quires v.intr. 1. To seek information by asking a question: inquired about prices. 2. about billing, or to change coverage options. This new administrative information system will enable us to serve customers more quickly and to more effectively handle our phenomenal growth." About the Alliance Vantive will work with Oracle's Design and Migration Services organization to develop an interface product based on the new VanAPI, a bi-directional Application Programming Interface (API (Application Programming Interface) A language and message format used by an application program to communicate with the operating system or some other control program such as a database management system (DBMS) or communications protocol. ) that links Vantive Enterprise applications to corporate data stored in popular legacy and client/server applications. VanAPI enables integration to occur in a real time or batch mode, depending on each customer's requirement. In the typical scenario, all customer, sales and marketing, quality assurance, and help desk information will be managed within Vantive Enterprise. Customers will use Vantive Enterprise to log and track customer cases or marketing leads, rapidly resolve customer issues, route customer-oriented requests to the individuals best suited to handle them, and measure and analyze the customer interaction process. Critical customer information, such as customer address or request for a different shipment date, will be automatically integrated into the Oracle Manufacturing, Financials, and Human Resources applications, reducing the amount of time and effort required for cross department communication. Vantive's powerful workflow The automatic routing of documents to the users responsible for working on them. Workflow is concerned with providing the information required to support each step of the business cycle. functionality to launch notifications for verifying account status based on financial standings and payment records. About Vantive Enterprise and The Vantive Corporation The Vantive Corporation, based in Mountain View, is the market leader in high performance, client/server customer information systems. Vantive combines high-end functionality with client/server technology to automate To turn a set of manual steps into an operation that goes by itself. See automation. and integrate help desks, support, engineering, sales and marketing, and remote suppliers and customers. The company's flagship product A primary product of a company, which is typically why the company was founded and/or what made it well known. For example, MS-DOS, Windows and the Microsoft Office suite have been flagship products of Microsoft. CorelDRAW is a flagship product of Corel Corporation. , Vantive Enterprise, is a comprehensive software solution enabling companies to achieve superior service and assure customer satisfaction. Vantive's products are used by companies worldwide across many industries. Customers include America Online See AOL. , Anderson Windows, AT&T, Entergy, Home Depot The Home Depot (NYSE: HD) is an American retailer of home improvement and construction products and services. Headquartered in Vinings, just outside Atlanta in unincorporated Cobb County, Georgia, Home Depot employs more than 355,000 people and operates 2,164 big-box , Novell, U.S. West, and Wells Fargo Wells Fargo armored carriers of bullion. [Am. Hist.: Brewer Dictionary, 1147] See : Protectiveness Wells Fargo company that handled express service to western states; often robbed. [Am. Hist. Bank. -0- Note to editors: Vantive, Vantive Enterprise, Vantive Support, Vantive Quality, Vantive HelpDesk, Vantive Customer, Vantive OpenLinks, and Vantive Tools are trademarks of The Vantive Corporation. All other names may be trademarks of their respective owners. CONTACT: Vantive Corporation Eric Docter or Bob Tate, 415/691-1500 or The Horn Group Annette Shimada or Elizabeth Neumeyer, 415/579-6400 |
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