Vantive First CRM Company to Receive Support Center Practices Certification; Vantive Customer Support Center Recognized for Delivering World-Class Service and Support.SANTA CLARA Santa Clara, city, CubaSanta Clara (sän`tä klä`rä), city (1994 est. pop. 217,000), capital of Villa Clara prov., central Cuba. , Calif.--(BUSINESS WIRE)--June 21, 1999-- The Vantive Corporation (NASDAQare market, today announced that its customer sality benchmarks for information technology suppng customer relationships. That our own supportpport personnel." "The SCP (1) (Service Control Point) A node in an SS7 telephone network that provides an interface to databases, which may reside within the SCP computer or in other computers. recognized Vantlationships that they create with their customere. "By passing the rigorous requirements necessary to achieve SCP Certification, Vantive has made it clear that it is committed to delivering world-class support to its customers," said John Hamilton John Hamilton may refer to:
The SCP Certification program was developed by 25 leading IT service and support providers in conjunction with the Software Support Professionals Association (SSPA SSPA Solid State Power Amplifier SSPA Service and Support Professionals Association SSPA Software Support Professionals Association SSPA Short Statured People of Australia Inc. SSPA Submicron Signal Processor Architecture ) and ZD/SSC to identify key criteria and elements required for top-level support centers. Vantive is one of only 21 companies to achieve SCP Certification; other companies include Xerox, Rockwell Automation, Lockheed Martin, Intuit, Lucent Technologies and Silicon Graphics. Also among the certified companies are Vantive customers Sage Software, Hyperion and CompuCom, which use Vantive's CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. software in their customer support centers. About ZD Service & Support Consultants ZD Service & Support Consultants, a division of Ziff-Davis (NYSE NYSE See: New York Stock Exchange :ZD), is staffed with highly skilled service and support professionals who understand every element of today's complex support operations. The ZD/SSC consultants are responsible for administering the SCP Certification program and conducting on-site certification audits. ZD/SSC enjoys worldwide recognition working with the more than 500 member companies of the SSPA, comprised of technical and support professionals from the world's leading software companiin 1998. Vantive empowers companies to sell, sulutions; component-based, high-performance archi Vantive is a registered trademark and the Vantive Enterprise is a trademark of The Vantive Corporation, Santa Clara, California Santa Clara, California (IPA: /ˌsæntəˈklærə/) , founded in 1777 and incorporated in 1852, is a city in Santa Clara County, in the U.S. state of California. . All other product or company names are used for information or identification purposes only and may be trademarks of their respective owners. |
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