Vantive Awarded SSPA STAR Award for Excellence in Internet Support; Vantive Empowers Own Customers with Web-Based Customer Relationship Management Solution.
The Vantive Corporation (Nasdaq:VNTV), a leader in the customer relationship management (CRM) software market, today announced it was awarded a STAR award by the Software Support Professionals Association (SSPA) for its delivery of electronic support to its customers over the Internet. Vantive's Self-Service Web site is located at http://support.vantive.com and is available for use by all Vantive customers.
The SSPA's recognition of Vantive's own customer support Web site built on Vantive's Web Self-Service Application -- underscores the success of Vantive's products, which are used by more than 800 customers around the world to improve and maximize customer relationships. With version 8.0, Vantive began offering customers its Web Self-Service Application. The product has allowed numerous companies to build highly interactive and powerful Web sites to support customers, as evidenced by the implementation Vantive offers to its own customers at http://support.vantive.com. Customers can create and update cases, search a wealth of information in Vantive's online knowledgebase, check course schedules and availability, chat with support engineers, participate in customer newsgroups, download software and documentation, and more.
"Vantive's Web Self-Service application has been a significant step forward in providing our customers with higher levels of customer service," said Scott Forsgren, director, Services Technology at Vantive. "As our customers are some of the world's most sophisticated users of Internet technologies, we've made a significant shift in the way Vantive interacts with customers. More than 50 percent of all customer support cases now come to Vantive and are handled through our Web site. With the help of Web support, we've increased customer satisfaction by more than 30 percent and reduced cases per customer by more than 50 percent. We're proud to be model users of our own technology."
Bill Rose, SSPA Founder and Executive Director, says of the Vantive STAR Award, "Being in the CRM software area, Vantive's customers use their products to improve the support that they provide to their end-customers." Rose adds, "Therefore, they expect Vantive to be the best of the best in delivering world-class services. That is why Vantive has been selected to receive the SSPA 1999 STAR Award in the Electronic Support Category."
"Vantive is excited about having been awarded this honor," said Marie Alexander, executive vice-president of Professional Services at Vantive. "It validates our direction in providing our customers with tools that will help them in making their Vantive implementations truly successful. We have received an overwhelmingly positive response from our customers."
About The Vantive Corporation
Vantive is a worldwide leader in customer relationship management solutions with more than 800 customers and $163 million in revenue in 1998. Vantive empowers companies to sell, support and service customers through any channel of interaction -- the Web, call center, e-mail or direct through sales and service representatives.
The Vantive Enterprise is an integrated software suite that leverages the Internet to increase sales, marketing, call center, field service, help desk and web service effectiveness. The Vantive Enterprise is differentiated by its rich functionality; proven mobile and web-based solutions; component-based, high-performance architecture; and time- and cost-effective implementations.
Vantive is supported by extensive software, consulting and service partner programs that provide further technology and vertical expertise as well as integration support. Founded in 1990, Vantive is headquartered in Santa Clara, California, and distributes its products in more than two dozen countries. Contact The Vantive Corporation at 800-VANTIVE or www.vantive.com.
In October 1999, Vantive announced plans to merge with PeopleSoft, Inc. Both companies expect the merger to be completed by Dec. 31, 1999.
Trademarks Vantive is a registered trademark and the Vantive Enterprise is a trademark of The Vantive Corporation, Santa Clara, California. All other product or company names are used for information or identification purposes only and may be trademarks of their respective owners.
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|Date:||Dec 8, 1999|
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