Vantive Appoints Recognized Help Desk Industry Expert to Management Team; PepsiCo Veteran to Lead Product Marketing for Award-Winning Vantive HelpDesk.SANTA CLARA Santa Clara, city, Cuba Santa Clara (sän`tä klä`rä), city (1994 est. pop. 217,000), capital of Villa Clara prov., central Cuba. , Calif.--(BUSINESS WIRE)--Dec. 17, 1996--The Vantive Corporation (NASDAQ NASDAQ in full National Association of Securities Dealers Automated Quotations U.S. market for over-the-counter securities. Established in 1971 by the National Association of Securities Dealers (NASD), NASDAQ is an automated quotation system that reports on : VNTV VNTV Vantive Corporation (former stock symbol; now delisted) ) the leading provider of Customer Asset Management software, today announced the appointment of Peter McGarahan to the position of product manager of Vantive HelpDesk. In this role, McGarahan will apply his extensive information technology (IT) support and help desk expertise to define product strategy and direction and lead marketing efforts for Vantive HelpDesk. McGarahan joins Vantive with 12 years of experience in IT support, planning, design and development. Most recently McGarahan served as senior manager of technology planning at Taco Bell Taco Bell Corp., a subsidiary of Yum! Brands, Inc., is a Mexican-style quick service restaurant chain based in Irvine, California, United States. The restaurant has locations primarily in the United States and Canada, but also operates outlets in several other markets. , a subsidiary of PepsiCo Inc. At Taco Bell, McGarahan was responsible for the planning, design and subsequent support of the company's technology infrastructure, which linked corporate facilities with the firm's 4,300 restaurants. In this role, McGarahan also managed the company's internal help desk that supported the executive and administrative staffs. McGarahan Garners High Praise Throughout the Industry In 1996, McGarahan was honored hon·or n. 1. High respect, as that shown for special merit; esteem: the honor shown to a Nobel laureate. 2. a. Good name; reputation. b. by Service News as one of the Top Service Professionals in the industry. In 1995, the Help Desk Institute, the largest association for support professionals in the world, awarded McGarahan and his Taco Bell staff its annual Team Excellence Award. Most recently, McGarahan was invited to deliver the keynote address keynote address n. An opening address, as at a political convention, that outlines the issues to be considered. Also called keynote speech. Noun 1. at the Institute's 1996 European European emanating from or pertaining to Europe. European bat lyssavirus see lyssavirus. European beech tree fagussylvaticus. European blastomycosis see cryptococcosis. Support Conference. In addition, Software Magazine profiled McGarahan and his Taco Bell staff in its January 1996 issue, citing McGarahan's successful management of the company's help desk operations. The publication noted his innovative efforts aimed at reducing Taco Bell's internal computing computing - computer costs through the integration of asset management and help desk inventory applications. "The help desk tools market is very different than the market for external service software. Vantive's hiring of someone of Pete's caliber shows that it understands the need to address these important differences. Pete will help Vantive gain a better understanding of customers' requirements in the important help desk segment," said Kurt Johnson Kurt Johnson (born March 23, 1963) is a professional American drag racing driver. He was born in Virginia, Minnesota, and currently resides in Buford, Georgia. He competes in the NHRA’s POWERade Drag Racing series, driving a Chevrolet Cobalt in the highly competitive Pro Stock , program director, Services and Systems Management Strategies, META Group. "Pete brings tremendous knowledge and an in-depth understanding of the help desk environment to Vantive," said John Luongo, president and CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. of Vantive. "His dedication to customer service and support matches Vantive's own customer-centric philosophy. Pete's expertise rounds out the seasoned management team that we've put in place to direct Vantive's fast-paced growth." "Superior support is key to successful customer asset management, and Vantive is committed to providing the tools to help companies deliver outstanding support," said McGarahan. "I am pleased to be able to leverage my experience to ensure that Vantive HelpDesk continues to be recognized as the best-of-breed solution on the market." Vantive HelpDesk Named "Best Product" by Software Magazine In December 1995, Software Magazine and Sentry Market Research (SMR (Specialized Mobile Radio) The communications services used by police, ambulances, taxicabs, trucks and other delivery vehicles. Throughout the U.S., approximately 3,000 independent operators are licensed by the FCC to offer this service, which provides always-on ) named Vantive HelpDesk "Best Help Desk Product," after conducting an industry survey of service and support trends. More than 400 software and professional services (job) professional services - A department of a supplier providing consultancy and programming manpower for the supplier's products. buyers for Fortune 1000 corporations were polled on their satisfaction with vendor service and support, and Vantive HelpDesk received top ranking. Vantive HelpDesk is used by leading companies for various forms of organized employee support. Typically, IT departments look to products like Vantive HelpDesk to track and quickly resolve employees' technical issues and better support the organization's information infrastructure. About The Vantive Corporation The Vantive Corporation (NASDAQ: VNTV) is the market leading provider of Customer Asset Management software. The company delivers award-winning products and services that allow companies to attract, acquire, retain and leverage customers by automating sales, marketing, customer support, defect tracking In engineering, defect tracking is the process of finding defects in a product, (by inspection, testing, or recording feedback from customers), and making new versions of the product that fix the defects. , field service and internal help desk functions. Vantive Enterprise is the company's integrated, best-of-breed suite of applications that delivers the scalability, rich functionality, flexibility, security and rapid implementation required by today's competitive market. Vantive applications are used by more than 250 world-class, customer-centric companies across all industries to achieve total customer service. Vantive can be reached by calling 800/582-6848 or on the World Wide Web at http://www.vantive.com . -0- Note to Editors: Vantive, Vantive Enterprise, Vantive Sales, Vantive Support, Vantive Quality, Vantive FieldService, Vantive HelpDesk, and VanWeb are trademarks of The Vantive Corporation. CONTACT: The Vantive Corporation Bob Tate, 408/982-5700 btate@vantive.com or The Horn Group Kelli Harris, 415/579-6400 kharris@horngroup.com |
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