VALENCIA OFFICE FORGES INTERNET ALLIANCE.Byline: Daily News Staff and Wire Services VALENCIA - Hoping to improve customer service for companies that provide cable Internet Internet access via the cable companies. There are two kinds of service. One uses a cable modem to connect to a computer, and the other uses an enhanced cable box that provides Internet access directly at the TV. access, Bertelsmann Service Inc. has announced a new alliance with LightningServe LLC (Logical Link Control) See "LANs" under data link protocol. LLC - Logical Link Control to develop and market outsourcing services. The two companies will provide customer relationship management, fulfillment, distribution and warehousing to the broadband industry. ``It's really going to help (multiple service operators) and cable companies to bring their customer service and entire support to a new level,'' said Bertelsmann project manager Stephen Guhr. Guhr said Bertelsmann will establish an online store for its clients, allowing customers to check out the types of high-speed access available in their area, and order and pay for services. The company plans to also offer telephone, e-mail and chat support, along with remote diagnostic services diagnostic services, n.pl the imaging and laboratory capabilities available for determining the cause of an illness. , to customers, he said. ``We create a store for them, then offer our core services The introduction to this article provides insufficient context for those unfamiliar with the subject matter. Please help [ improve the introduction] to meet Wikipedia's layout standards. You can discuss the issue on the talk page. ,'' Guhr said. Privately held Bertelsmann Services Inc. is headquartered in the Industrial Center and has 600 employees. Bertelsmann AG Bertelsmann AG German media company. Beginning as a religious printer and publisher in 1835, the company grew steadily over the next century. Though virtually destroyed by Allied bombing in 1945, it recovered quickly after World War II. , Bertelsmann Services Inc.'s parent company, is the fourth-largest media company in the world, officials said. The Bertelsmann Services Group has customer service and fulfillment centers in North America and five other continents, providing integrated customized solutions for supply chain management and relationship marketing services to global corporations. LightningServe LLC is a privately held company privately held company A firm whose shares are held within a relatively small circle of owners and are not traded publicly. located in Roswell, Ga. It was established last year to help alleviate difficulties faced by consumers who want high-speed Internet access via cable or DSL DSL in full Digital Subscriber Line Broadband digital communications connection that operates over standard copper telephone wires. It requires a DSL modem, which splits transmissions into two frequency bands: the lower frequencies for voice (ordinary . Services include broadband information and answers to frequently asked questions, service determination, online sales of equipment and subscription packages, ongoing support, and rich media content. |
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