VAI Integrates iMessaging Systems' Telephony Features with S2K Software Suite to Streamline Operations and Improve Customer Service.IBM (International Business Machines Corporation, Armonk, NY, www.ibm.com) The world's largest computer company. IBM's product lines include the S/390 mainframes (zSeries), AS/400 midrange business systems (iSeries), RS/6000 workstations and servers (pSeries), Intel-based servers (xSeries) System i-Based Shops Partner to Offer Advanced Mid-Market Software Solutions RONKONKOMA, N.Y. -- VAI VAI Voest-Alpine Industrieanlagenbau (Austrian company) VAI Video As Input VAI Voluntary Action Indicated (US FDA) VAI Volleyball Association of Ireland VAI Video Assisted Instruction (Vormittag Associates, Inc.) (www.vai.net), an IBM Premier Business Partner and a leader in enterprise solutions for the distribution, manufacturing, retail and service industries, today announced a strategic partnership with Merrimack, New Hampshire-based iMessaging Systems. iMessaging Systems is a provider of telephony integration and enablement solutions exclusively for the IBM System i The IBM System i (formerly known as iSeries, AS/400, and Application System/400) is a minicomputer platform produced by IBM. It was officially introduced as the AS/400 in 1988. platform. The IBM System i provides a built-in database, advanced system management and security, enhanced scalability, renowned reliability and a virus resistant design in the only multi-operating system available on the market today. VAI's S2K S2K S2000 (Honda) S2K System 2000 S2K Synagogue 2000 S2K Shoot to Kill (gaming clan) Enterprise Resource Planning See ERP. (application, business) Enterprise Resource Planning - (ERP) Any software system designed to support and automate the business processes of medium and large businesses. (ERP (Enterprise Resource Planning) An integrated information system that serves all departments within an enterprise. Evolving out of the manufacturing industry, ERP implies the use of packaged software rather than proprietary software written by or for one customer. ) Software Suite maximizes productivity and profitability by centralizing company data and helping businesses to make well-informed decisions -- crucial to successfully competing on the international market. VAI has joined iMessaging's Telephony Integration Program (TIP) for System i independent software vendors (ISVs). iMessaging's TIP provides ISVs like VAI with a comprehensive set of application tools for telephony integration, including training and consulting services designed to speed the development cycle. VAI can now provide the S2K product line integrated with any private branch exchange (PBX (Private Branch eXchange) An inhouse telephone switching system that interconnects telephone extensions to each other as well as to the outside telephone network (PSTN). ). By offering iMessaging's iNspire product to its customers, as an optional component of its S2K software line, VAI customers will have access to advanced telephony features with faster implementation of their System i solutions. Additionally, iMessaging interoperates with IBM System i IP Telephony, announced late in 2007. IP Telephony, or VoIP, is a technology that is rapidly replacing traditional PBX telephone systems. By working with iMessaging, VAI has enabled S2K to operate within IBM's IP Telephony infrastructure. The iNspire Call Center Suite integrates VAI's S2K software with any telephone or VoIP System, and enhances VAI's S2K software with features such as inbound and outbound interactive voice response (IVR (Interactive Voice Response) An automated telephone information system that speaks to the caller with a combination of fixed voice menus and data extracted from databases in real time. ) for self-service, intelligent call routing, click-to-call functions and custom screen pops delivered simultaneously with calls. VAI's integration of iNspire benefits any company with a need to improve the efficiency and availability of telephone communications including retail call centers, telemarketers and customer support centers. Using iMessaging's call routing capabilities and onscreen customized information, operators are armed with the pertinent data needed to successfully service clients - which decreases response time, improves customer support and satisfaction, and boosts employee productivity. Kevin Beasley, Chief Information Officer, VAI, commented, "VAI continually seeks best-in-class technologies to enhance our software line. Adding iMessaging's iNspire Call Center Suite will compliment S2K's advanced capabilities, while delivering a product native to the System i platform and allowing our customers to work with a truly integrated solution, virtually eliminating the learning curve required of other telephony packages." "As a key player in the ERP industry, VAI is the perfect partner for reaching the System i customer base," said Karen Sedlar, CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. , iMessaging Systems. "Deploying iNspire into the S2K software suite will deliver valuable enhancements for VAI's customers and provide the capacity for immediate telephony integration, regardless of the current telephone system in use. And because iNspire is already Session Initiation Protocol (protocol) Session Initiation Protocol - (SIP) A very simple text-based application-layer control protocol. It creates, modifies, and terminates sessions with one or more participants. Such sessions include Internet telephony and multimedia conferences. It is described in RFC 2543. (SIP) enabled, VAI clients are positioned to move to VoIP in the future." About iMessaging iMessaging Systems is the leading provider of telephony integration and enablement solutions for the System i platform. iMessaging's solutions bridge the gap between System i business applications and telephone systems. With almost 20 years experience with IBM platforms, iMessaging has made superior customer service, quality, support, value and leading technology the cornerstones of our approach. For more information on the iNspire Call Center Suite[TM] visit www.iMessagingSystems.com or email info@iMessagingSystems.com. About VAI (Vormittag Associates, Inc.) VAI is an IBM Premier Business Partner and an award-winning software developer. Designed for the mid-range market, S2K Enterprise is used by a wide variety of mid-sized companies worldwide, with a number of clients in the manufacturing, distribution, retail, metals, food and related service industries. Advanced applications such as Warehouse Pro, EDI (Electronic Data Interchange) The electronic communication of business transactions, such as orders, confirmations and invoices, between organizations. Third parties provide EDI services that enable organizations with different equipment to connect. , CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. and e-Business provide companies the power to leverage their information technology investment. VAI is headquartered in Ronkonkoma, New York Ronkonkoma is a census-designated place (CDP) in Suffolk County, New York, United States. The population was 20,029 at the 2000 census. Ronkonkoma is a community in the Town of Islip. , with branch offices in Miami, Orlando, Chicago, Newport Beach and Oroville, California. For more information, please contact 800-824-7776 or visit www.vai.net. |
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