Utrecht's Largest Utility Company Selects ClickSoftware to Optimize Customer Response.Business/Technology Editors CAMPBELL, Calif.--(BUSINESS WIRE)--April 18, 2002 ClickSoftware's Solutions Will Enhance the Customer Experience With Fast and Efficient Service to Homes and Offices ClickSoftware (NASDAQ NASDAQ in full National Association of Securities Dealers Automated Quotations U.S. market for over-the-counter securities. Established in 1971 by the National Association of Securities Dealers (NASD), NASDAQ is an automated quotation system that reports on : CKSW), the leading provider of end-to-end end-to-end a pattern of anastomosis in which severed ends are matched and united, in contrast with other patterns such as end-to-side or side-to-side. Usually applied to anastomosis of the intestine. service chain optimization optimization Field of applied mathematics whose principles and methods are used to solve quantitative problems in disciplines including physics, biology, engineering, and economics. solutions, announced the selection of its Service Optimization Suite, including an optimized service scheduling solution and business analytics solution, by EnerCen Services from REMU REMU Remote Environmental Monitoring Unit REMU Remote Environmental Measuring Unit , www.enercen.nl, the leading provider of utilities including: gas, heating, electricity and cable television in the Utrecht region (The Netherlands). ClickSoftware's Service Optimization suite will handle the scheduling and analyzing of field installation, service and maintenance technicians in the Utrecht Region, with an opportunity to roll out to other technicians and support staff. EnerCen recognized that ClickSoftware's Service Optimization Suite was one of the most comprehensive solutions available. EnerCen Services from REMU operates across four offices spread geographically and supported by a head office. EnerCen Services responds to the nature and the needs of its market. The company listens to its customers focusing all of its activities and its philosophy on market demand as well as maintaining EnerCen's reputation as a reliable energy supplier and a partner. ClickSoftware's solution will enable EnerCen to work more efficiently: by improving the productivity of the planners and the engineers, enhancing the information provided to the front office, reducing cost, and improving communications. "In order to achieve a higher level of customer satisfaction and on time service we needed to find a solution that enables us to successfully service more customers in less time," said Mr. Rico Veenendaal, REMU's Project Manager. "By allowing ClickSoftware's systems to allocate To reserve a resource such as memory or disk. See memory allocation. our resources in the most effective and efficient way possible, we can ensure the best service solution is found for all of our customers." "Utility Companies, like most others, are looking for Looking for In the context of general equities, this describing a buy interest in which a dealer is asked to offer stock, often involving a capital commitment. Antithesis of in touch with. ways to increase top line revenue, improve margins and provide innovative and competitive service that can give their organization an advantage. ClickSoftware's Service Optimization Suite contributes measurably meas·ur·a·ble adj. 1. Possible to be measured: measurable depths. 2. Of distinguished importance; significant: a measurable figure in literature. in all of these key areas," said Andrew Yeoman yeoman (yō`mən), class in English society. The term has always been ill-defined, but generally it means a freeholder of a lower status than gentleman who cultivates his own land. , ClickSoftware's VP Sales Europe. ABOUT CLICKSOFTWARE ClickSoftware is the leading provider of end-to-end service chain optimization solutions that maximize service revenue and customer responsiveness while minimizing costs. ClickSoftware's ServiceOptimization Suite includes strategic and tactical workforce planning Strategic Workforce Planning involves analyzing and forecasting the talent that companies need to execute their business strategy, proactively rather than reactively, it is a critical strategic activity, enabling the organization to identify, develop and sustain the workforce , optimized service scheduling, intelligent problem resolution, wireless workforce management Workforce Management (WFM) encompasses all the responsibilities for maintaining a productive and happy workforce. Sometimes referred to as HRMS systems, or even the larger ERP systems (Oracle, PeopleSoft, SAP). There are many software vendors within this space. , and business analytics, connecting all organizational levels and all functions. The company is headquartered in Campbell, CA. with offices throughout the United States United States, officially United States of America, republic (2005 est. pop. 295,734,000), 3,539,227 sq mi (9,166,598 sq km), North America. The United States is the world's third largest country in population and the fourth largest country in area. , Belgium, Canada, Germany, Israel, and the United Kingdom. For more information about ClickSoftware, call 408-377-6088 or 888-438-3308 or visit www.clicksoftware.com. ABOUT REMU EnerCen an energy company in the Utrecht region, is the daughter company of REMU. EnerCen was started by GCN GCN Government Computer News GCN Gamecube Nintendo (gaming) GCN GIG (Global Information Grid) Computing Nodes GCN GRB Coordinates Network GCN Gospel Communications Network (Gasbedrijf Centraal Nederland). After a merger between GCN and REMU, EnerCen became REMU's service organization. REMU is an energy and utilities company with an outstanding reputation in the Utrecht region. As part of REMU, EnerCen delivers outstanding service for gas, electricity and heating. For more information about REMU please visit: www.remu.nl For more information about EnerCen please visit: www.EnerCen.nl This press release contains express or implied forward looking statements within the meaning of Section 27A of the Securities Act of 1933, as amended a·mend v. a·mend·ed, a·mend·ing, a·mends v.tr. 1. To change for the better; improve: amended the earlier proposal so as to make it more comprehensive. 2. , and Section 21E of the Exchange Act. These forward-looking statements forward-looking statement A projected financial statement based on management expectations. A forward-looking statement involves risks with regard to the accuracy of assumptions underlying the projections. include, but are not limited to, those regarding ClickSoftware's products and markets, product functionality in future installations and benefits derived there from, and may include implied statements concerning market acceptance of our products, and our growing leadership role in the market. Such "forward-looking statements" involve known and unknown risks, uncertainties and other factors, which may cause actual results or performance to be materially different from those projected. ClickSoftware's achievement of these results may be affected by many factors, including among others, the following: uncertainties regarding product installation; uncertainties regarding continued market acceptance of our products; uncertainties regarding our intellectual property; and the uncertain effects of competition and other factors on our results of operations. The forward-looking statements contained in this press release are subject to other risks and uncertainties, including those discussed in ClickSoftware's filings with the Securities and Exchange Commission, ClickSoftware's prospectus dated June 22, 2000 and ClickSoftware's 10Q for the quarter ended September 30, 2000, and may be found within the sections titled Risk Factors and Management Discussion and Analysis. ClickSoftware does not undertake to update any forward-looking statements. Note to Editors: ClickSchedule and ClickAnalyze are registered trademarks of ClickSoftware, Inc. All other product and company names mentioned are the property of their respective owners and are mentioned for identification purposes only. |
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