Utility Companies Worldwide Adopting the SAP Utilities Customer Care and Service Solution.WALLDORF, Germany--(BUSINESS WIRE)--Dec. 6, 1999-- More Than 120 Companies to Benefit from Improved Customer Service and Operational Efficiencies SAP AG (company) SAP AG - (Systeme, Anwendungen, Produkte in der Datenverarbeitung - German for "Systems, Applications and Products in Data Processing") A company from Germany that sells the leading suite of client-server business software. The US branch is called SAP America. (NYSE NYSE See: New York Stock Exchange :SAP), the leading provider of inter-enterprise software solutions, today announced that more than 120 utility companies worldwide, including Enel SpA (Italy), VEW VEW Vereinigte Edelstahlwerke (Austria) VEW Vereinfachte Engere Wahl (German: simplified narrowed selection - lottery system) VEW Video Exploitation Workstation VEW View File Energie AG (Germany), EDF-GDF (France), Power Supply (Singapore) and Sacramento County Utilities (United States United States, officially United States of America, republic (2005 est. pop. 295,734,000), 3,539,227 sq mi (9,166,598 sq km), North America. The United States is the world's third largest country in population and the fourth largest country in area. ), have selected the SAP(TM) Utilities(TM) Customer Care and Service solution to manage customer information and provide flexible billing options needed to meet customer demand. The comprehensive solution fully integrates front- and back-office operations, enabling utility companies of all sizes to access real-time data Real-time data denotes information that is delivered immediately after collection. There is no delay in the timeliness of the information provided. Some uses of this term confuse it with the term dynamic data. to service customers' requests faster and more efficiently. The scalable SAP Utilities Customer Care and Service solution, parts of which fall under the SAP customer relationship management offering of mySAP.com(TM), helps companies better manage customer information. Utility companies are also leveraging the flexible billing capability that includes unbundled, convergent and consolidated billing for traditional and nontraditional utility product and service offerings, allowing them to compete in deregulated markets. The solution provides the unique framework to support a company's customer relationship management activities, including the customer interaction center (CIC CIC circulating immune complexes. CIC Circulating immune complexes. See Immune complexes. ). The seamless integration An addition of a new application, routine or device that works smoothly with the existing system. It implies that the new feature or program can be installed and used without problems. Contrast with "transparent," which implies that there is no discernible change after installation. of this front-office application with the SAP Utilities solution enables call center representatives to service calls quickly and more effectively. "We were able to implement the SAP Utilities Customer Care and Service solution in just seven months," said Stefan Keese, IT manager at Berliner Kraft- und Licht Licht (Light), subtitled "The Seven Days of the Week," is a cycle of seven operas composed by Karlheinz Stockhausen which, in total, lasts over 29 hours. Origin The project, originally titled Hikari AG (Germany). "The system has prepared us for the future, and we are already able to bill complex contracts within an increasingly competitive market. The SAP Utilities solution has enabled us to react quickly and dynamically in a market characterized by an increasingly wider array of contracts. After collaborating with the SAP Utilities product management and consulting teams, we are confident that we can implement the SAP Utilities Customer Care and Service solution for all types of customers. In the near future, we plan to implement the solution at our IT subsidiary, BerlinDat." North American North American named after North America. North American blastomycosis see North American blastomycosis. North American cattle tick see boophilusannulatus. Customers To remain competitive in deregulated markets, North American utility companies are using the SAP Utilities solution to manage the entire customer relationship life cycle. North American customers productive with the SAP Utilities Customer Care and Service solution are Sacramento County Utilities (California), GPU GPU: see secret police. (Graphics Processing Unit) A specialized logic chip devoted to rendering 2D or 3D images. Display adapters contain one or more GPUs for fast graphics rendering. Inc. (Pennsylvania), OGE OGE Office of Government Ethics OGE Oklahoma Gas and Electric OGE Out of Ground Effect OGE Operational Ground Equipment OGE Outdoor Gear Exchange OGE Österreichische Gesellschaft für Erdbebeningenieurwesen Und Baudynamik Energy Corp (Oklahoma), Reliant Energy Reliant Energy, Inc., based in Houston, Texas, is a non-utility, retail and wholesale electricity provider. In Texas, it provides service to nearly 1.9 million retail electricity customers, including residential and small business customers and commercial, industrial, Inc. (Texas), Imperial Irrigation irrigation, in agriculture, artificial watering of the land. Although used chiefly in regions with annual rainfall of less than 20 in. (51 cm), it is also used in wetter areas to grow certain crops, e.g., rice. District (California) and the Metropolitan District Commission of Hartford (Connecticut). "The SAP Utilities Customer Care and Service solution provides the solid IT infrastructure needed to improve operational business processes, ultimately improving our response time to service a customer's request," said Kathy Ellis, administrator, Sacramento County Utilities. "SAP enables us to offer superior customer service. We needed a system that would be scalable and flexible enough to support our customer base of over 260,000." European and Asia Pacific Customers European and Asia Pacific utility companies are seeking to expand their lines of business and are turning to the SAP Utilities solution to help facilitate and support these new operations. The following European customers are using the SAP Utilities Customer Care and Service solution to support and better manage customer information: Aare Tessin AG (Switzerland), BKW-FMB Energie AG (Switzerland), Enel SpA (Italy), Distrigaz SA (Belgium), Berliner Kraft- und Licht AG (Germany), Suedhessische Gas- und Wasser AG (Germany), Stadtwerke Luedenscheid GmbH (Germany), Freiburger Energie- und Wasserwerke AG (Germany) and Stadtwerke Finsterwalde (Germany). In Asia Pacific, Citipower (Australia), Sabah Electricity Sabah Electricity Sdn Bhd (SESB)is an electric-power generation and transmission and distribution company. It is the only power utility company in Sabah, Malaysia. There are 361,400 customers distributed over an area of 74,000 sq.km. SdnBhd (Malaysia) and Mighty River Power (New Zealand New Zealand (zē`lənd), island country (2005 est. pop. 4,035,000), 104,454 sq mi (270,534 sq km), in the S Pacific Ocean, over 1,000 mi (1,600 km) SE of Australia. The capital is Wellington; the largest city and leading port is Auckland. ) are using the solution. "We're extremely satisfied with the SAP Utilities Customer Care and Service solution. It complements the SAP inter-enterprise solution perfectly and has enabled us to provide our customers with excellent service in the liberalized energy market," said Bernd Wehner, implementation project manager, Stadtwerke Luedenscheid GmbH. "The Customer Care and Service solution and the SAP Customer Interaction Center functions are ideal for our call center. In a nutshell, SAP has provided us with the perfect organizational foundation for taking on the challenges of the deregulated utilities industry." Additional customers that have selected the solution in Europe include Electricidade de Portugal (Portugal) and Edon (Netherlands). Power Supply (Singapore) one of the largest utility companies in Southeast Asia Southeast Asia, region of Asia (1990 est. pop. 442,500,000), c.1,740,000 sq mi (4,506,600 sq km), bounded roughly by the Indian subcontinent on the west, China on the north, and the Pacific Ocean on the east. , with 2.5 million customers, has chosen the SAP Utilities Customer Care and Service solution to manage its billing and customer care operations. SAP Utilities Solution to Include Extended CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. Capabilities Through mySAP.com mySAP.com Internet business solutions integrate the entire value chain, beginning at the point of customer contact and extending through a supply chain of business partners. Furthering its commitment to the utility industry, SAP is expanding its solution through mySAP.com to provide additional customer relationship management functionality to equip companies with the tools needed to compete in a dynamic, evolving and deregulated marketplace. These solutions are due to be available in the second quarter of 2000. -- mySAP.com for Utilities. As part of the mySAP.com Internet strategy, SAP Utilities offers a complete Web-enabled inter-enterprise solution, providing key functions and business scenarios that companies require to be successful in a dynamic e-commerce environment. Through mySAP.com, utility companies can extend their ecosystem to enhance communication with suppliers, partners and customers. The flexible mySAP.com for Utilities offering can be implemented to fully integrate an organization's operational business processes while helping enable the company to reach out to its customers and business partners. -- Customer self-service Internet scenarios. The comprehensive range of Internet scenarios delivered through mySAP.com for Utilities, the SAP open The SAP Open is a tennis tournament held each year in San Jose, California. It is the second oldest tennis tournament in the United States. It is part of the ATP International Series Tournaments. It is played indoors on a hard surface at the HP Pavilion at San Jose. collaborative business environment of personalized solutions, includes self-enrollment, changing personal data, move-in and move-out notification, invoice display, methods of payment, display of consumption patterns and account information, and meter reading submission. -- Customer interaction center. The CIC is composed of five enhanced features that include customer identification, a navigation area, contact log, scripting area and work area. Through the CIC, simultaneous transactions are possible and customer information is automatically identified with the enhanced technology. -- Utility loyalty program. SAP supports a utility's customer loyalty program by providing the technology infrastructure needed to facilitate the back-end fulfillment of the program. -- Intercompany data exchange (IDE). The IDE further extends the SAP Utilities Customer Care and Service solution and enables collaborative business via mySAP.com, such as the automated, electronic exchange of data via EDI/EDIFACT among the various suppliers that provide services to the end consumer. -- Interface to pervasive computing Refers to the use of computers in everyday life, including PDAs, smartphones and other mobile devices. It also refers to computers contained in commonplace objects such as cars and appliances and implies that people are unaware of their presence. . SAP supports a utility's business processes via mobile phones and handheld devices. For example, a meter-reading entry can be made via a mobile phone using the new wireless application protocol technology. About SAP Utilities SAP Utilities provides a comprehensive software solution for all types of utilities and energy suppliers, as well as for energy services companies. This solution combines core SAP R/3(R) functionality for enterprise management and business support with industry-specific solutions to support such unique utilities business processes as regulatory reporting, work management, work clearance management and customer care and service. About SAP As the market leader of inter-enterprise software solutions, SAP is leveraging its strength in industry-focused business software and the world's largest enterprise software customer base to deliver mySAP.com. mySAP.com provides an open collaborative business environment of personalized solutions on demand. This enables companies of all sizes and industries to fully engage their employees, customers and partners to capitalize upon the new Internet See Web 2.0 and Internet2. economy. mySAP.com allows people to harness the power of the Internet to work smarter, better and faster by optimizing supply chains, managing strategic relationships, reducing time to market, sharing virtual information, and increasing productivity and shareholder value. SAP is listed on several exchanges including the Frankfurt stock exchange Frankfurt Stock Exchange The largest of Germany's eight securities exchanges, operated by Deutsche Borse AS. and NYSE under the symbol "SAP." The SAP World Wide Web site can be found at http://www.sap.com. SAP, SAP Utilities, mySAP.com, R/3 and all SAP products This presents a list of products of the enterprise software company SAP AG. Enterprise Applications
Other product and company names herein may be trademarks of their respective owners. (c) Copyright 1999, SAP AG |
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