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Articles 1-44 out of 44 article(s) Title Author Type Date Words Merging traffic: like consumer electronic products--cell phones, computers and MP3 players--bank marketing MCIF and CRM systems are starting to blend into unified multifunction systems. Marlin, Brenda Mar 1, 2008 1272 Your views may be recorded. Berg, Joel Brief article Oct 1, 2007 250 Smart technology for working leads. Rice, Bill Aug 1, 2007 1234 Leveraging data to enable better customer interactions. Dec 1, 2006 920 Assurant Solutions: "achieving lift in the call center marketplace". Tehrani, Nadji Interview Dec 1, 2006 2807 Prospect relationship management software--new tools for member recruitment. Kasavana, Michael L. Dec 1, 2006 1405 The justification for buying new technology: technology has a unique way of changing paradigms. If you ignore it ... you won't be around for long. Tehrani, Nadji Dec 1, 2006 1268 Improving customer analytics and reporting. Kor, Ilan Nov 1, 2006 2988 A call center? We're not a call center! Schelmetic, Tracey E. Aug 1, 2006 881 The next 25 years in CRM and call centers. Tehrani, Nadji Editorial Jul 1, 2006 2426 Get close to your clients: you already have CRM capacity. Now put it to work. Hayes, Michael Jun 1, 2006 2472 Searching for the V in CRM? Consider VCM. Van de Lanotte, Xavier May 1, 2006 2379 Retail Ventures, Inc. Doubles Data Warehouse Capacity and Extends Use of Teradata CRM; Business Growth, Value Realized from Teradata Drives Significant Upgrade Order. Apr 19, 2006 568 Keeping up with uptime. Tehrani, Rich Interview Mar 1, 2006 1339 CEO Spotlight. Interview Mar 1, 2006 1176 The crystal ball: visionaries offer compelling outlook for 2006 and beyond; Industry leaders speak out on the future of contact centers, CRM and teleservices. Tehrani, Nadji Feb 1, 2006 2166 CRM on a budget. Bernstel, Janet Bigham Oct 1, 2005 2213 Tech trends for CRM. Cooley, Scott Sep 1, 2005 1194 Introducing ... the Boardroom Report[TM]: the CRM, customer interaction and call center industry's view from the top. Tehrani, Nadji Editorial Sep 1, 2005 1661 Analytical CRM gaining gravitas with enterprises across the globe. Aug 1, 2005 430 How to integrate your bank's profit system into the CRM. Coffey, John J.; Palm, Gene Jun 1, 2005 523 Investing in IT: information technology is key to Mexican productivity. Emmond, Kenneth Cover Story May 1, 2005 4547 New rules for better customer relationships. Trefler, Alan Feb 1, 2005 1217 Pay attention to customer experiences. Hasan, Syed Feb 1, 2005 1420 2005: the year of the hosted solutions. Tehrani, Rich Column Jan 1, 2005 1667 Hosted CRM for the contact center. Sharma, Meenakshi Jan 1, 2005 1687 Growing your business through CRM: a company that offers lenders a turnkey solution for customer relationship management (CRM) is winning loyal followers. Kemp, Leslie Dec 1, 2004 2432 CentraView announces service provider program for SFA and CRM. Brief Article Nov 1, 2004 139 Latest trends and best practices in speech applications. Martin, Azita Nov 1, 2004 1863 Remote agents: the challenges of virtual and distributed contact centers. Kim, John Oct 1, 2004 2253 Your bank account is running low. Brief Article Sep 1, 2004 203 A view from the top: providing a unified view of your customers. Whelan, Dan Sep 1, 2004 1989 CRM across the enterprise: integrating the channels. Dravis, Frank Sep 1, 2004 1301 Banking on CRM: customer relationship management (CRM) initiatives can help sustain the benefits of the fading refinancing wave. Lenders can see solid returns on an investment in CRM technology. Alcorn, Lowell; Wiryawan, Anton Feb 1, 2004 2383 MCIF power: the next generation. Bernstal, Janet Bigham Cover Story Jan 1, 2004 2631 Amdocs Adds Campaign Management to Clarify. Jul 8, 2003 388 CRM's role increases in marketers' plans. (Direct/Relationship Marketing). Panel Discussion Jun 1, 2003 1681 Market dynamics: hosted applications on the rise (Part 2). Industry Overview May 22, 2003 5243 CRM paradox. Apr 28, 2003 590 Using analytics to drive knowledge management for better CRM. (Customer Relationship Management). Eldredge, Chris Brief Article Apr 1, 2003 1212 CRM 2.0 from J. D. Edwards. (Technology Highlights). Mar 1, 2003 406 Microsoft CRM is released. (New Products). Mar 1, 2003 297 TechExcel debuts FrontOffice 4.0. (New Products). Brief Article Mar 1, 2003 212 CRM across the enterprise: integrating the channels. (Customer Relationship Management). Marvich, Vickie Mar 1, 2003 2132