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Articles
1-76 out of 76 article(s)
| Title |
Author |
Type |
Date |
Words |
| More bang for you belt: here are more cutting-edge sales and marketing tools our experts endorsed. (Price ranges indicate added features/services that are available for increased costs.). |
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Brief article |
Apr 20, 2013 |
288 |
| Why is financial selling getting worse--not better? Too many banks are pressing the 'easy button' and choosing cost efficiency over sales effectiveness. |
Schneider, Jim; Shallanberger, Mike; Eby, Coral Schneider |
|
Apr 1, 2013 |
3007 |
| Storage Made Easy Announce XTime as a Unified Cloud File Server Customer. |
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Nov 28, 2012 |
649 |
| Three ways insurers can improve the claims process. |
Clayton, Tom |
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Jun 1, 2012 |
496 |
| Bank of Cyprus UK Improves Customer Experience Using Postcode Anywhere for Salesforce.com. |
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Mar 23, 2012 |
589 |
| Magic beans: six essential steps to help drive your marketing revolution. |
Burke, John |
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Mar 1, 2012 |
500 |
| Heller Consulting Provides Nonprofits with Insights into Using CRM Software More Effectively. |
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Sep 28, 2011 |
524 |
| SAPexperts Show “How to Best Use Sort Fields in Action Job Monitor”. |
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Jul 2, 2011 |
405 |
| Zoho CRM Advantages Revealed by Users. |
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Apr 26, 2011 |
1217 |
| Unlocking the feedback. |
Read, Brendan |
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Feb 1, 2011 |
2836 |
| Contact Centres Face Challenging Times in the Middle East. |
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Sep 8, 2010 |
775 |
| SugarCRM Makes CRM Simple With the General Availability of Sugar 6. |
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Jul 13, 2010 |
649 |
| Self-service at the click of a button: technical tools will help generate greater customer loyalty, retention and additional business. |
Lewis, Robert |
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Mar 1, 2010 |
523 |
| Which comes first: the CRM or the ERM? |
Fritsch, Chris |
|
Feb 1, 2010 |
1505 |
| Evaluation of customer relationship system efficiency: applying of total cost of ownership approach. |
Jasilioniene, Regina; Tamosiuniene, Rima |
Report |
Dec 1, 2009 |
2981 |
| Presbyterian improves customer experience; call center transformation involves software to create business rules for virtually any contact type, while improving the customer experience and access. |
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Aug 1, 2009 |
1045 |
| SugarCRM CEO Larry Augustin to Participate in Two Panel Discussions at Open Source Convention 2009. |
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Jul 17, 2009 |
488 |
| Jobscience Brings Power of Google Apps[TM] and Salesforce.com to Recruiters. |
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May 15, 2009 |
340 |
| HealthTec Software Improves Efficiencies and Enhances Customer Service Using Soffront Software for Ten Years. |
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Company overview |
May 11, 2009 |
375 |
| New problems, new CRM solutions. |
Giardina, Annette |
|
May 1, 2009 |
1065 |
| Loan modifications--making the case to advance technology. |
Minton, Gabe |
|
Dec 1, 2008 |
1024 |
| Celio REDFLY Drops Price $100 and Now Supports 19 Smartphones. |
|
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Aug 14, 2008 |
638 |
| Talkin' open source CRM with Chris Harrick. |
Sims, David |
Interview |
Aug 1, 2008 |
1276 |
| Getting ahead of attrition risk. |
Clapp, Bruce |
|
Jul 1, 2008 |
556 |
| Convergys wins five-year contract. |
|
Brief article |
Jul 1, 2008 |
91 |
| Merging traffic: like consumer electronic products--cell phones, computers and MP3 players--bank marketing MCIF and CRM systems are starting to blend into unified multifunction systems. |
Marlin, Brenda |
|
Mar 1, 2008 |
1272 |
| Smart technology for working leads. |
Rice, Bill |
|
Aug 1, 2007 |
1234 |
| EDP software offers consistent, personalized customer communication. |
|
Brief article |
Jul 1, 2007 |
163 |
| Assurant Solutions: "achieving lift in the call center marketplace". |
Tehrani, Nadji |
Interview |
Dec 1, 2006 |
2807 |
| The justification for buying new technology: technology has a unique way of changing paradigms. If you ignore it ... you won't be around for long. |
Tehrani, Nadji |
|
Dec 1, 2006 |
1268 |
| Leveraging data to enable better customer interactions. |
|
|
Dec 1, 2006 |
920 |
| Improving customer analytics and reporting. |
Kor, Ilan |
|
Nov 1, 2006 |
2988 |
| A call center? We're not a call center! |
Schelmetic, Tracey E. |
|
Aug 1, 2006 |
881 |
| The next 25 years in CRM and call centers. |
Tehrani, Nadji |
Editorial |
Jul 1, 2006 |
2426 |
| Get close to your clients: you already have CRM capacity. Now put it to work. |
Hayes, Michael |
|
Jun 1, 2006 |
2472 |
| Searching for the V in CRM? Consider VCM. |
Van de Lanotte, Xavier |
|
May 1, 2006 |
2379 |
| Retail Ventures, Inc. Doubles Data Warehouse Capacity and Extends Use of Teradata CRM; Business Growth, Value Realized from Teradata Drives Significant Upgrade Order. |
|
|
Apr 19, 2006 |
568 |
| FrontRange Solutions unveils iHEAT version 8.3.7. |
|
Brief article |
Apr 6, 2006 |
135 |
| Keeping up with uptime. |
Tehrani, Rich |
Interview |
Mar 1, 2006 |
1339 |
| CEO Spotlight. |
|
Interview |
Mar 1, 2006 |
1176 |
| The crystal ball: visionaries offer compelling outlook for 2006 and beyond; Industry leaders speak out on the future of contact centers, CRM and teleservices. |
Tehrani, Nadji |
|
Feb 1, 2006 |
2166 |
| Improving the odds: combining six sigma and online market research for better customer service. |
Rylander, David H.; Provost, Tina |
|
Jan 1, 2006 |
4442 |
| Thomascook.com implements RightNow CRM. |
|
Brief Article |
Oct 19, 2005 |
147 |
| CRM on a budget. |
Bernstel, Janet Bigham |
|
Oct 1, 2005 |
2213 |
| FlyNordic to be first to implement new low-cost carrier product. |
|
Brief Article |
Sep 22, 2005 |
120 |
| Tech trends for CRM. |
Cooley, Scott |
|
Sep 1, 2005 |
1194 |
| Introducing ... the Boardroom Report[TM]: the CRM, customer interaction and call center industry's view from the top. |
Tehrani, Nadji |
Editorial |
Sep 1, 2005 |
1661 |
| Analytical CRM gaining gravitas with enterprises across the globe. |
|
|
Aug 1, 2005 |
430 |
| How to integrate your bank's profit system into the CRM. |
Coffey, John J.; Palm, Gene |
|
Jun 1, 2005 |
523 |
| Investing in IT: information technology is key to Mexican productivity. |
Emmond, Kenneth |
Cover Story |
May 1, 2005 |
4547 |
| New rules for better customer relationships. |
Trefler, Alan |
|
Feb 1, 2005 |
1217 |
| Pay attention to customer experiences. |
Hasan, Syed |
|
Feb 1, 2005 |
1420 |
| 2005: the year of the hosted solutions. |
Tehrani, Rich |
Column |
Jan 1, 2005 |
1667 |
| Hosted CRM for the contact center. |
Sharma, Meenakshi |
|
Jan 1, 2005 |
1687 |
| Growing your business through CRM: a company that offers lenders a turnkey solution for customer relationship management (CRM) is winning loyal followers. |
Kemp, Leslie |
|
Dec 1, 2004 |
2432 |
| CentraView announces service provider program for SFA and CRM. |
|
Brief Article |
Nov 1, 2004 |
139 |
| Latest trends and best practices in speech applications. |
Martin, Azita |
|
Nov 1, 2004 |
1863 |
| Remote agents: the challenges of virtual and distributed contact centers. |
Kim, John |
|
Oct 1, 2004 |
2253 |
| Your bank account is running low. |
|
Brief Article |
Sep 1, 2004 |
203 |
| A view from the top: providing a unified view of your customers. |
Whelan, Dan |
|
Sep 1, 2004 |
1989 |
| CRM across the enterprise: integrating the channels. |
Dravis, Frank |
|
Sep 1, 2004 |
1301 |
| Banking on CRM: customer relationship management (CRM) initiatives can help sustain the benefits of the fading refinancing wave. Lenders can see solid returns on an investment in CRM technology. |
Alcorn, Lowell; Wiryawan, Anton |
|
Feb 1, 2004 |
2383 |
| MCIF power: the next generation. |
Bernstal, Janet Bigham |
Cover Story |
Jan 1, 2004 |
2631 |
| KANA announces availability of its KANA Response 8 software. |
|
Brief Article |
Dec 17, 2003 |
83 |
| KANA announces availability of its KANA Response 8 software. |
|
Brief Article |
Dec 17, 2003 |
98 |
| New CRM solution ships from Microsoft. |
|
Brief Article |
Dec 9, 2003 |
112 |
| New CRM tool ships from PeopleSoft. |
|
Brief Article |
Nov 14, 2003 |
120 |
| Amdocs Adds Campaign Management to Clarify. |
|
|
Jul 8, 2003 |
388 |
| CRM's role increases in marketers' plans. (Direct/Relationship Marketing). |
|
Panel Discussion |
Jun 1, 2003 |
1681 |
| Market dynamics: hosted applications on the rise (Part 2). |
|
Industry Overview |
May 22, 2003 |
5243 |
| CRM paradox. |
|
|
Apr 28, 2003 |
590 |
| Using analytics to drive knowledge management for better CRM. (Customer Relationship Management). |
Eldredge, Chris |
Brief Article |
Apr 1, 2003 |
1212 |
| CRM 2.0 from J. D. Edwards. (Technology Highlights). |
|
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Mar 1, 2003 |
406 |
| Microsoft CRM is released. (New Products). |
|
|
Mar 1, 2003 |
297 |
| TechExcel debuts FrontOffice 4.0. (New Products). |
|
Brief Article |
Mar 1, 2003 |
212 |
| CRM across the enterprise: integrating the channels. (Customer Relationship Management). |
Marvich, Vickie |
|
Mar 1, 2003 |
2132 |
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