Upcoming telephone briefings.

May 26, 2-4 p.m., CRM and Customer Profitability

To register by telephone, call [phone]; by fax, [phone]; online, www.aba.com

Past telephone briefings of interest to marketers that are now available on cassette tape/CD-ROM with reference materials:

* Five Keys to Success for Marketing--Planning and Strategy (presented Feb. 18, 2004)

* Building a Winning Sales Team: How to Create and Sustain Sales Success (presented Feb. 26, 2004)

Audio recording and reference materials are available for purchase for six months following presentation of the telephone briefing.