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UpSource and Unveil Technologies team.


UpSource, Inc., a provider of outsourced Outsourced is a modern day comedy of cross-cultural conflict and romance, directed by John Jeffcoat, released in 2007. Synopsis
Todd Anderson (Josh Hamilton) spends his days managing a customer call center for American Novelty Products in Seattle, until his job,
 contact center services, has announced plans to offer a hosted speech service to the contact center market. UpSource said the service, which is initially being implemented for a client in the telecom sector, extends its focus on agent learning with speech technology that automatically adapts to caller Caller may refer to one of the following:
  • Caller (telecommunications), a party that originates a call
  • Caller (dancing), a person that calls dance figures in round dances and square dances
  • Caller to Islam, the Islamic equivalent of a Christian missionary
 interactions. Because it is an outsourced service, the company said that enterprise clients can take advantage of advanced speech technology without incurring in·cur  
tr.v. in·curred, in·cur·ring, in·curs
1. To acquire or come into (something usually undesirable); sustain: incurred substantial losses during the stock market crash.

2.
 significant upfront capital costs or disruption disruption /dis·rup·tion/ (dis-rup´shun) a morphologic defect resulting from the extrinsic breakdown of, or interference with, a developmental process.  to ongoing mission-critical interactions with customers. Using technology from Unveil Technologies, Inc., UpSource said that in a matter of months it can build, test and deploy sophisticated speech applications that offer an immediate return on investment for clients, and avoid the custom consulting required of conventional speech systems. The offering is being implemented and sold through a partnership with Unveil.

www.upsource.ca/www.unveil.com
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Copyright 2004, Gale Group. All rights reserved. Gale Group is a Thomson Corporation Company.

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Title Annotation:New Products ...
Publication:Customer Interaction Solutions
Article Type:Brief Article
Geographic Code:1USA
Date:Mar 1, 2004
Words:147
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