Unveil Technologies introduces the Unveil Conversation Manager. (New Products).Unveil Technologies, Inc. has introduced the Unveil Conversation Manager, its customer self-service and agent-assist application for enterprise and carrier contact centers. The Unveil Conversation Manager is a solution for automating expensive and time-consuming time-con·sum·ing adj. Taking up much time. time-consuming Adjective taking up a great deal of time Adj. 1. customer service interactions that occur over both voice (telephone) and text (e-mail, Web and chat) channels. The product enables customers to ask for information however they want, as opposed op·pose v. op·posed, op·pos·ing, op·pos·es v.tr. 1. To be in contention or conflict with: oppose the enemy force. 2. to rigid This article is about mathematics. For the materials sense, see Stiffness. In mathematics, suppose C is a collection of mathematical objects (for instance sets or functions). IVR (Interactive Voice Response) An automated telephone information system that speaks to the caller with a combination of fixed voice menus and data extracted from databases in real time. systems. Unveil's solution uses the company's proprietaty voice and text processing software to understand how people really talk and type, helping improve customer satisfaction and call automation rates. The product was designed to address the needs of customer contact centers struggling to provide high service levels while simultaneously reducing operating costs operating costs npl → gastos mpl operacionales . It engages customers in intelligent, flexible conversations to automatically connect them with the information they seek or perform specific transactions. www.unveil.com/781-890-7333 |
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