Unveil Technologies Receives Customer Inter@ction Solutions Magazine's ''Product of the Year'' Award for 2004.WALTHAM, Mass. -- Unveil Conversation Manager Honored for Outstanding Innovation Unveil Technologies, Inc., a provider of speech application management software for call centers, announced today that Technology Marketing Corporation (TMC TMC Technology Marketing Corporation (Norwalk, Connecticut) TMC Texas Medical Center (Houston, TX) TMC Traffic Message Channel TMC The Movie Channel TMC Traffic Management Center (R))'s Customer Inter@ction Solutions(R) magazine has named Unveil Conversation Manager as a recipient of a 2004 Product of the Year Award. Customer Inter@ction Solutions has been the leading publication in the CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. , call center and teleservices industries since 1982(TM). Unveil Conversation Manager(TM) is part of a suite of software from Unveil Technologies designed to minimize the cost, complexity and risk associated with speech automation while improving customer satisfaction. Unveil Conversation Suite is a comprehensive speech application management environment that simplifies the entire speech application lifecycle for customers. Unveil Conversation Studio provides a fully integrated environment for customers to develop, test, deploy and tune speech applications. The Unveil Conversation Manager is J2EE-based server software that manages the run-time execution, administration and monitoring of speech applications. Built entirely on open standard software, Unveil Conversation Suite is VoiceXML-2.0 compliant. Unveil Conversation Suite enables enterprise call centers to rapidly build, deploy and maintain high performance speech applications. Unlike competing solutions, Unveil Conversation Suite produces "virtual agent" speech applications that increase automation rates, improve customer service and reduce the total cost of ownership. Unveil virtual agents: --Understand callers' unscripted un·script·ed adj. Not adhering to or in accordance with a script written beforehand: "his unscripted encounters with the press" Eleanor Clift. , conversational requests using powerful speech grammars; --Integrate seamlessly with live agents to extend self-service transactions and improve caller Caller may refer to one of the following:
--Dynamically adapt to caller interactions, improving performance over time and reducing the total cost of ownership for speech (Adaptive Learning (algorithm) adaptive learning - (Or "Hebbian learning") Learning where a system programs itself by adjusting weights or strengths until it produces the desired output. (TM)). "Our mission is to simplify and accelerate the adoption of powerful speech capabilities by the market," said Peter Durlach, President of Unveil Technologies. "We are grateful for this recognition, which reinforces the market demand for solutions that significantly reduce speech complexity while delivering high performance speech automation and higher customer satisfaction." "Each year Customer Inter@ction Solutions magazine bestows its Product of the Year awards on companies that have demonstrated excellence in technological advancement and application refinements. Unveil Technologies has demonstrated to the editors of Customer Inter@ction Solutions that its products or services have gone the extra mile to help improve both the customer experience and the ROI (Return On Investment) The monetary benefits derived from having spent money on developing or revising a system. In the IT world, there are more ways to compute ROI than Carter has liver pills (and for those of you who never heard of that expression, it means a lot). for the companies that use them," said Nadji Tehrani Nadji Tehrani is an American businessman, the founder and CEO of Technology Marketing Corporation (TMC), which publishes magazines and runs conferences devoted to the business of telemarketing, a word on which Tehrani himself holds a registered trademark. , Executive Group Publisher and Editor-in-Chief of Customer Inter@ction Solutions. The Product of the Year Award winners for 2004 are published in the January 2005 issue of Customer Inter@ction Solutions magazine. About Unveil Technologies Unveil makes powerful speech applications simple by removing the cost, complexity and risk from speech automation while improving customer satisfaction. Unveil's Conversation Suite(TM) is a speech application management environment that enables call centers to rapidly build, deploy and maintain high performance speech applications that reduce costs and improve the caller experience. Unveil has been recognized for its innovation by industry analysts and publications, including 2004 Product of the Year by Customer Interaction Solutions Magazine. For more information on Unveil and its products, please visit www.unveil.com. About TMC(R) Celebrating more than 30 years as a leading publisher, Technology Marketing Corporation (TMC(R)) publishes Customer Inter@ction Solutions(R) and INTERNET TELEPHONY Another term for IP telephony and VoIP. In the late 1990s, some people made a distinction between Internet Telephony and VoIP: Internet telephony referred to voice over the public Internet, while VoIP referred to voice over private IP networks. (R) magazines, Web portal See portal. TMCnet.com, and the online publications SIP (1) (Session Initiation Protocol) An IP telephony signaling protocol developed by the IETF. Primarily used for voice over IP (VoIP) calls, SIP can also be used for video or any media type; for example, SIP has been used to set up multi-player Quake games. (TM), Speech-World(TM), VoIP Developer(TM), WiFI Telephony See voice over Wi-Fi. (TM), WiMAX(TM), Alternative Power(TM) and BiometriTech(TM). TMC(R) is also the first publisher to test new products in its own on-site laboratories, TMC(R) Labs. TMC(R) produces INTERNET TELEPHONY(R) Conference & EXPO, VoIP Developer Conference(TM) and Global Call Center Outsourcing (1) Contracting with outside consultants, software houses or service bureaus to perform systems analysis, programming and datacenter operations. Contrast with insourcing. See netsourcing, ASP, SSP and facilities management. Summit(TM). TMC offers live and online certification programs through TMC University. TMCnet.com publishes more than 14 online newsletters. Visit www.tmcnet.com for details. |
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