Unveil, ScanSoft partner to deliver speech-enabled call center applications.Unveil Technologies, Inc., a provider of speech application management software for call centers, recently announced it will support and offer ScanSoft speech solutions with the Unveil Conversation Suite. ScanSoft is a provider of speech and imaging solutions. The Unveil Conversation Suite is a speech application management environment that enables enterprise call centers to rapidly build, deploy and maintain high-performance Adj. 1. high-performance - modified to give superior performance; "a high-performance car" superior - of high or superior quality or performance; "superior wisdom derived from experience"; "superior math students" speech applications. Unveil's support of ScanSoft speech solutions is aimed at ensuring call centers have the software systems they need to rapidly develop sophisticated speech applications for automating conversational call routing, information requests and transactions. As part of this agreement, Unveil and ScanSoft will be working with existing IVR (Interactive Voice Response) An automated telephone information system that speaks to the caller with a combination of fixed voice menus and data extracted from databases in real time. platform partners to support integrated solutions and services. www.unveil.com www.scansoft.com |
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