University of Akron Selects UniPress Software's FootPrints to Automate Campus-Wide IT Support to More Than 27,000 Students and Faculty.EDISON, N.J. -- University Cites FootPrints' Ease-of-Use, Low Cost of Ownership, 100% Web-Based Functionality, and Customization Capabilities as Top Reasons for Selecting the Award-Winning FootPrints Service Desk UniPress(R) Software, Inc., a leading mid-market provider of 100% web-based service desk automation software, today announced that the University of Akron Enrollment in fall 2006 was 23,539 students.[1] The school offers more than 200 undergraduate degrees [2] and 100 graduate degrees [3]. The University's best-known program is its College of Polymer Science and Polymer Engineering, which is located in a has selected FootPrints(R) to manage student and staff IT support across multiple departments. The university has an enrollment of 23,000 students and a staff of nearly 5,000 full or part-time employees. The University of Akron has numerous projects in FootPrints to manage many campus-wide IT programs, including a service desk project to centralize all IT-related service and support requests, a satisfaction survey project, a laptop checkout project, an inventory repair project, and many more. FootPrints is an award-winning line of web-based service desk automation software that is particularly attractive to colleges and universities due to its signature ease-of-use, accelerated deployment window, powerful workflow engine Workflow engine is a software application meant to manage and execute modeled business processes. It is a key component in workflow technology. It will typically make use of a database server. , and simple customization options requiring no programming, consulting, or training. The affordable line of software centrally tracks and manages all incoming service and support requests received from multiple communication channels, including phone, email, the Internet, chat, and wireless devices. As the University of Akron officials began their search for a new service desk solution, they sought a product that was easy-to-use, competitively priced, 100% web-based, and one with improved functionality and scalability over their existing system. They selected UniPress Software's FootPrints based on its low cost of ownership, flexibility, and ease-of-use. "FootPrints is so flexible that we felt we could do anything we wanted with it," explained Matt Bungard, Senior Support Specialist at the University of Akron. "At a university with 23,000 students and more than 4,500 faculty and staff, this type of flexibility and self-customization is extremely important as our needs are constantly evolving while our budgets remain constant." As part of its deployment, the University of Akron is utilizing several FootPrints add-on modules, including the FootPrints Dynamic Address Book Link (LDAP (Lightweight Directory Access Protocol) A protocol used to access a directory listing. LDAP support is implemented in Web browsers and e-mail programs, which can query an LDAP-compliant directory. ) and the FootPrints Dynamic SQL See embedded SQL. Database Link. With the LDAP link, the university now has the ability to dynamically link its service desk with address book information stored in its Active Directory(R) system to authenticate users. According to according to prep. 1. As stated or indicated by; on the authority of: according to historians. 2. In keeping with: according to instructions. 3. university officials, the tool has significantly improved the efficiency of service desk calls and response times. With the SQL SQL in full Structured Query Language. Computer programming language used for retrieving records or parts of records in databases and performing various calculations before displaying the results. link, the university has the ability to seamlessly link its asset management databases to FootPrints. In addition, the University of Akron has implemented RightAnswers' Knowledge-Paks(R), another FootPrints add-on module, which expands knowledge access to hundreds of thousands of solutions for more than 150 applications. The university also utilizes FootPrints' extensive reporting capabilities to run a variety of daily, weekly, and monthly reports. These reports help measure service desk performance, including the number of open and closed work orders, data received from customer surveys, and statistics on laptop checkouts, and more. About the University of Akron The University of Akron is a public research university for Northern Ohio. It is the only public university in Ohio with a science and engineering program ranked in the top five nationally by U.S. News & World Report U.S. News & World Report Weekly newsmagazine published in Washington, D.C. U.S. News was founded in 1933 by David Lawrence (1888–1973) to cover important domestic events; he founded World Report in 1945 to treat world news. The two magazines were merged in 1948. . Serving approximately 23,000 students, the university offers more than 350 associate, bachelor's, master's, doctoral and law degree programs and 100 certificate programs at sites in Summit, Wayne, Medina and Holmes counties. For more information, visit www.uakron.edu. About UniPress Software, Inc. Headquartered in Edison, New Jersey Edison Township (usually known as Edison) is a township in Middlesex County, New Jersey, United States. As of the United States 2000 Census, the township had a total population of 97,687, making it at the time the fifth largest municipality in New Jersey. As of the U.S. , UniPress Software, Inc. is a developer of web-based service desk automation software serving the mid-market, as well as large and small organizations. The company's FootPrints(R) product line, launched in 1996, provides a comprehensive range of capabilities to significantly improve help desk and customer support operations, and is used worldwide by nearly 2,200 corporate organizations, government offices, and educational institutions, including Prudential Financial(R), BHP Billiton BHP Billiton is the world's largest mining company.[1] Its origin is in the 2001 merger of Australia's Broken Hill Proprietary Company (BHP) and the UK's Billiton, which has a South African background. The result is a dual-listed company. (R) Petroleum, IBM (International Business Machines Corporation, Armonk, NY, www.ibm.com) The world's largest computer company. IBM's product lines include the S/390 mainframes (zSeries), AS/400 midrange business systems (iSeries), RS/6000 workstations and servers (pSeries), Intel-based servers (xSeries) (R), Kampgrounds of America, Hunter Fan Company(R), the IRS An abbreviation for the Internal Revenue Service, a federal agency charged with the responsibility of administering and enforcing internal revenue laws. , and the University of Pennsylvania (body, education) University of Pennsylvania - The home of ENIAC and Machiavelli. http://upenn.edu/. Address: Philadelphia, PA, USA. . UniPress' FootPrints software is available in numerous versions, along with add-on tools and best of breed integrations. The company also offers a complete line of service desk products and best practices training courses and professional services (job) professional services - A department of a supplier providing consultancy and programming manpower for the supplier's products. . For more information, contact UniPress Software at 1-800-222-0550, or via the web at http://www.unipress.com. UniPress(R) Software and FootPrints(R) are Registered Trademarks of UniPress Software, Inc. All other trademarks are registered trademarks of their respective owners. |
|
||||||||||||||
Printer friendly
Cite/link
Email
Feedback
Reader Opinion