UniversalSystems Announce Privacy Navigator.Business Editors MINNEAPOLIS--(BUSINESS WIRE)--March 14, 2003 Study Shows That 10-19% of Pre-Charge off Collection Calls Are Defeated by Call Blocking Technologies UniversalSystems today announced Privacy Navigator (SM) a service designed to identify and defeat call blocking technologies. Privacy Navigator (SM) performs phone number validation and Right Party Contact distribution where call blocking technologies previously blocked calls. Based on our analysis, 10% to 19% of all numbers dialed in a collection campaign result in blocked calls. Privacy Navigator(SM) enables call centers to contact customers using call blockers, in some cases for the first time. UniversalSystems has conducted a study on the extent of the use of call blocker technologies for various delinquency buckets. The patented technology embodied em·bod·y tr.v. em·bod·ied, em·bod·y·ing, em·bod·ies 1. To give a bodily form to; incarnate. 2. To represent in bodily or material form: within Privacy Navigator (SM) allows a UniversalSystems agent to identify and navigate through call blocked numbers. Universalsystems has established baseline data that demonstrates the extent of call blockers. Our results show that in at least 10% of the collection calls made by a dialer, either a message would have played to no benefit, or the telephone number is likely to have been removed from the dialer's download by the host system. Blake Rice, founder and CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. of UniversalSystems commented "We have been considering the issue of call blockers for some time but there were no real statistics available to draw any conclusions on the magnitude the problem posed for the industry. By applying techniques developed for the UniversalSystems(TM) Accelerator and its outsourcing (1) Contracting with outside consultants, software houses or service bureaus to perform systems analysis, programming and datacenter operations. Contrast with insourcing. See netsourcing, ASP, SSP and facilities management. options, we were able to identify, navigate and defeat the call blockers we encountered. We discovered that 10-19% of collections calls made in pre-charge off campaigns were coming up against the various call blocking technologies . The implication of this statistic statistic, n a value or number that describes a series of quantitative observations or measures; a value calculated from a sample. statistic a numerical value calculated from a number of observations in order to summarize them. is that more than 10% of the customer's who had fallen into delinquency bucket one would never be contacted through a dialer campaign unless the call blocking technology was identified and negated. I believe that Privacy Navigator will become an important tool to any outbound out·bound adj. Outward bound; headed away: outbound trains. Adj. 1. outbound - that is going out or leaving; "the departing train"; "an outward journey"; "outward-bound ships" call center, and an essential one for those involved in collections." About the UniversalSystems(TM) Accelerator The UniversalSystems(TM) Accelerator is a technology and service that dramatically increases productivity within an outbound call center. By splitting an agent population into Operators and Collectors, and by using the Operators to screen for Right Party Connects, productivity improvements of 30 -100% can be made. Furthermore, the deployment of this technology as an Application Service Provider (ASP) model allows fractional fractional size expressed as a relative part of a unit. fractional catabolic rate the percentage of an available pool of body component, e.g. protein, iron, which is replaced, transferred or lost per unit of time. outsourcing of the operator staff and/or the dialing equipment itself with the result that your expert collectors deal with right parties and right parties only. Based on a cost per connect model, this service provides an immediate return on investment with no capital outlay capital outlay See capital expenditure. . UniversalSystems methods and technology are protected by U.S. patent No. 6,285,752. Other U.S. and international patents pending. About UniversalSystems UniversalSystems develops, markets, and supports outsourcing solutions for call centers. Created in 1995, it has developed the patented UniversalSystems(TM) Accelerator and the UniversalSystems(TM) Accelerator/ASP from concepts first born at the Bureau of Collections Recovery, a 3rd party collections agency. UniversalSystems is a major sponsor of the Mosaix User Group www.mosaixusergroup.com . UniversalSystems has call centers in Minneapolis and Willmar, Minnesota Willmar is a city located in Kandiyohi County, Minnesota. As of the 2000 census, the city had a total population of 18,351. It is the county seat of Kandiyohi County6 Willmar has been assigned ZIP code 56201 by the USPS. , USA and in New Delhi New Delhi (dĕl`ē), city (1991 pop. 294,149), capital of India and of Delhi state, N central India, on the right bank of the Yamuna River. , India; and development centers in Minneapolis and Redmond, Washington Redmond is a city in King County, Washington, USA. It is situated on the eastern edge of the Seattle urban area, in what is known as the Eastside. In 2003 the Census Bureau estimated the city population was 46,391. . To contact us please call 888/294-8573, visit us on the web at www.UniversalSystems.net or email paulmac@universalsystems.net |
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