Uniforms To You Continues to Make Customers Top Priority; Leading Uniform Wholesaler Turns to Mustang Software to Improve Internet-Based Customer Service.

BAKERSFIELD, Calif.--(BUSINESS WIRE)--Feb. 9, 1999--Since 1962, Uniforms To You, a Cintas Corporation company (Nasdaq:CTAS), has recognized the importance of customer satisfaction. The company began as a family-owned business with a customer-centric, neighborhood business model. Uniforms To You's rapid adoption of the Internet as a key point of customer contact has resulted in aggressive initiatives ensuring its customers continue to receive the same level of neighborhood customer service and satisfaction for which the company is renowned.

With the rapid growth of technology and especially the Internet, today's consumers and businesses expect faster, more efficient responses. Uniforms To You has embraced the Internet as its key point of customer contact, having recently implemented Mustang Software's Internet Message Center (Nasdaq:MSTG) to manage its inbound e-mail and fax customer service and sales operations. Internet Message Center enables Uniforms To You to improve its high level of efficiency, accuracy, accountability and customer satisfaction while maximizing its resources in an increasingly fast-paced business market.

"We process more than 1,000 front- and back-office uniform purchase orders each day while monitoring employee purchase program issues including inventory control and adherence to business rules for our customers," said Dave Zmeyr, senior manager of network services at Cintas and Uniforms To You. "Internet Message Center is helping us guarantee that this incredibly high level of efficiency is accompanied by a 24-hour turnaround time."

Mustang's award-winning Internet Message Center (IMC) is a Windows NT-based e-mail management solution designed to work with Microsoft's Exchange & Outlook (Nasdaq:MSFT), IBM's Lotus Notes (NYSE:IBM), Novell's GroupWise (Nasdaq:NOVL) and all other POP3 compatible mail systems.

In the Uniforms To You application, IMC manages orders received by fax and e-mail, messages sent to the [e-mail] address from the company's website, mail sent to several internal support addresses (sales support, database modification, etc.), direct customer support addresses, and UTY's non-emergency Help Desk team. Uniforms To You has integrated the Internet Message Center with the company's existing inbound fax order management processes for cradle-to-grave management of all inbound fax and e-mail orders. IMC is responsible for acknowledging receipt of the inbound messages, assigning each message a unique tracking number for case management through resolution, and routing the message into a message pool (queue) until a member of the appropriate team is ready to respond.

IMC also provides Zmeyr and customer service managers with up to the second real-time reports detailing the total number of messages waiting, message pool service levels, agent activity (agents logged in, idle, responding) and average agent response time -- everything they need to ensure UTY's customers get a timely and correct response. In addition, Uniforms To You uses IMC for a great deal of internal correspondence. Zmeyr said that 1/4 of the company's employees are on the road for the majority of their work weeks. Questions coming from sales reps on the road could previously take up to 2 or 3 phone calls for accurate answers. IMC has wiped out the calls and replaced them with a guaranteed correct response within one business day.

Uniforms To You is also working with Mustang Services for development of fully automated response technologies, via the IMC AutoAgent engine, to support real-time order status updates through integration with the Company's back-office order management systems.

"IMC's AutoAgent technology is an unsung hero of the IMC platform," said Mr. Zmeyr. "With Mustang Services, we are developing a fully custom automated order status application that will provide our internal sales staff and external customers with real-time order status updates on demand. The automation of these transactions will pay for itself in a matter of days while greatly improving customer satisfaction and sales efficiency and will reduce overall call volume -- this will allow our customers to receive fast responses to routine inquiries while freeing up customer service agents for more complex tasks."

"The purchase of IMC was really a no-brainer," said Zmeyr. "A lot of companies tend to solve efficiency problems by throwing warm bodies at them. We were actually able to increase both operational performance and customer satisfaction while maximizing our resources."

About Internet Message Center

Internet Message Center is an intelligent e-mail management solution that provides sophisticated management capabilities for e-mail workflow in mission-critical, customer service operations. IMC enables companies to manage incoming corporate and customer e-mail with logic, responsibility, structure, real-time management, and detailed reporting.

Internet Message Center was named "Best of Show" by both Call Center Service News and CTI magazine at ICCM in September 1998, "Best of Show" by Call Center magazine at CT Demo in November 1997, "Best of Show" by Computer Telephony magazine at CT Expo in March 1998 and has been named "Product of the Year" by Computer Telephony, C@LL Center Solutions, Call Center, CTI, and ISP Today magazines.

About Uniforms To You

Uniforms To You was originally founded in 1962. Located in a working class neighborhood on Chicago's south side and family owned and run until their merger with Cintas Corporation in 1998, UTY specializes in meeting customer needs by going the extra mile and then some. Cintas is a leader in the corporate identity uniform business and also provides a wide range of ancillary services including entrance mats, sanitation supplies, first aid products and services, and cleanroom supplies.

About Mustang Software 

Mustang Software, Inc. delivers creative e-mail management solutions through a combination of the company's unique Web Essentials tools and its unparalleled e-mail management experience and expertise. Mustang's Web Essentials line of tools includes the award-winning Internet Message Center, ListCaster and FileCenter.

Mustang Software's corporate headquarters is located at 6200 Lake Ming Road, Bakersfield, Calif., 93306. Inquiries can be addressed via voice, 805-873-2500; fax, 805-873-2599; and e-mail, [e-mail], or by visiting Mustang Software on the Web at http://www.mustang.com.