Unified TelData, Inc. Earns Highest Avaya Platinum Business Partner Status.SAN FRANCISCO San Francisco (săn frănsĭs`kō), city (1990 pop. 723,959), coextensive with San Francisco co., W Calif., on the tip of a peninsula between the Pacific Ocean and San Francisco Bay, which are connected by the strait known as the Golden -- Unified TelData, Inc. (UTDI), today joined the elite group of thirty highest-ranking Avaya dealers nationwide by earning the coveted cov·et
v. cov·et·ed, cov·et·ing, cov·ets
1. To feel blameworthy desire for (that which is another's). See Synonyms at envy.
2. To wish for longingly. See Synonyms at desire. Avaya Platinum Business Partner status. As the only company headquartered in Northern California Northern California, sometimes referred to as NorCal, is the northern portion of the U.S. state of California. The region contains the San Francisco Bay Area, the state capital, Sacramento; as well as the substantial natural beauty of the redwood forests, the northern to bear this distinction, UTDI customers will have the assurance their telecommunications service provider A Telecommunications Service Provider or TSP is a type of Communications Service Provider that has traditionally provided telephone and similar services. This category includes ILECs, CLECs, and mobile wireless companies. of choice has exceeded the most stringent requirements of Avaya Inc. In recognition of this achievement, Avaya Vice President of Global Channel Strategy Todd Meister acknowledged, "Unified TelData plays an important role in Avaya's success and we are totally committed to working together to drive customer satisfaction."
Avaya's status structure for Business Partners begins at the authorized level and proceeds upward to include Bronze, Silver, Gold, and Platinum designations. Platinum status, the most prestigious attainable, is earned by meeting the following criteria which demonstrate commitment to the Business Partner's customer base as well as to Avaya itself:
--Attainment of minimum annual revenue objectives
--Staffing of certified specialists, from both the sales and technical practices, who have passed rigorous testing in specialty areas
--Completion of an on-site service assessment, with a specified number of points earned
--Minimum overall satisfaction score of 85% on a customer survey conducted by an independent research firm
--Implementation of an annual marketing plan specifying goals, strategies, and activities to communicate value proposition to customers
With an overall customer satisfaction score of 95%, UTDI has surpassed the minimum requirements for Platinum status, and is focused on keeping the customer at the forefront of its business mission. President Lyhn Haller explained, "The Platinum accreditation will have a significant impact on UTDI clients as it demonstrates that we have the business processes and skills in place to provide them with outstanding levels of service and support, as well as the ability to provide intelligent solutions for world class communications. Avaya's recognition of UTDI as a Platinum Business Partner affirms its commitment to us. As a result, our clients will benefit by having better access to resources like Avaya's Level III & IV Technical Service Organization. As Avaya's VoIP (voice over IP) solutions expand globally, the resources UTDI provides will become increasingly significant to our clients."
About Unified TelData, Inc.
Unified TelData, Inc. (UTDI) provides Intelligent Solutions for world-class communications to a broad range of customers including American Express American Express (NYSE: AXP), sometimes known as "AmEx" or "Amex", is a diversified global financial services company, headquartered in New York City. The company is best known for its credit card, charge card and traveler's cheque businesses. , United Way, BMW BMW
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For more information visit www.utdi.com.