UniPress releases next version of FootPrints. (New Products).UniPress Software, Inc., a provider of Web-based help desk and support automation software, has announced that the next version of its flagship product A primary product of a company, which is typically why the company was founded and/or what made it well known. For example, MS-DOS, Windows and the Microsoft Office suite have been flagship products of Microsoft. CorelDRAW is a flagship product of Corel Corporation. , FootPrints, scheduled for release in Q2 2003, will support the Microsoft.NET Web Services (1) Loosely, any online service delivered over the Web. Such usage appears in articles from non-technical sources, but not in IT-oriented publications, because definition #2 below describes the correct use of the term. Framework. This new release will include integration with .NET applications and services, helping make it easier for organizations that use FootPrints to centralize cen·tral·ize v. cen·tral·ized, cen·tral·iz·ing, cen·tral·iz·es v.tr. 1. To draw into or toward a center; consolidate. 2. their help desk and support operations, and improve efficiencies. Targeting mid-market companies and departments within large enterprise organizations, FootPrints offers a Web-based platform to centralize and automate To turn a set of manual steps into an operation that goes by itself. See automation. internal help desk operations, external support processes and online self-service. As a completely Web-based system, FootPrints was designed to be easy to deploy, customize and manage, and requires no programming, third-party consulting or training. As part of the planned .NET support, the new version of FootPrints will feature a standard .NET Web Services XML/SOAP module to enable .NET applicat ions and services to use FootPrints functionality to automate help desk tasks such as creating service request tickets or querying the system to review open ticket assignments. To further extend FootPrints to .NET, UniPress will bundle a sample application module that demonstrates the system's .NET functionality. Using this single client application, technicians from any location can seamlessly download FootPrints tickets and other data into the client spreadsheet, and update those tickets once they are back online, all via XML XML in full Extensible Markup Language. Markup language developed to be a simplified and more structural version of SGML. It incorporates features of HTML (e.g., hypertext linking), but is designed to overcome some of HTML's limitations. . The .NET platform will help make it easier to deploy FootPrints to improve help desk and support operations, as well as manage a range of business activities, such as development and bug tracking, customer relationship management (CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. ), IT resource management and other project management. www.unipress.com |
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