UniPress links FootPrints service desk to CRM applications.UniPress Software, Inc., a midmarket provider of Web-based service desk automation software, has announced a new solution for dynamically linking its FootPrints service desk on a bidirectional The ability to move, transfer or transmit in both directions. basis to CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. tracking applications from Microsoft, Salesforce.com and Salesnet with no setup programming required. The new FootPrints CRM Bridge provides organizations with the capability to share and access information between FootPrints and sales modules of CRM tools, giving both service desk agents and sales professionals a 360-degree view of customer data, and allowing them to manage relationships more effectively. Available now, FootPrints provides a 100-percent Web-based system for multichannel Using two or more paths for transmission or processing. It can refer to a variety of architectures including (1) multiple I/O channels between the CPU and peripheral devices, (2) multiple wires in a cable, (3) multiple "logical" channels within a single wire or fiber or (4) multiple issue tracking, self-service online, SLA (1) (StereoLithography Apparatus) See 3D printing. (2) (Service Level Agreement) A contract between the provider and the user that specifies the level of service expected during its term. management, knowledge management, e-mail management, automated reporting and telephony integration. [ILLUSTRATION OMITTED] With the new FootPrints CRM Bridge, sales personnel using the sales modules of the three previously stated sales applications have the ability to view the complete customer support history maintained in FootPrints. This allows sales representatives to get real-time support activity for their customers when conducting a support call. Also, this integration allows FootPrints service desk personnel to dynamically share sales contact databases within these CRM applications. As contact data change in the sales tracking application, they are instantly available in FootPrints. Powering the FootPrints CRM Bridge are the FootPrints Dynamic SQL See embedded SQL. Link, an add-on module that allows FootPrints-powered service desks to dynamically access SQL SQL in full Structured Query Language. Computer programming language used for retrieving records or parts of records in databases and performing various calculations before displaying the results. data, and the FootPrints XML/SOAP interface, allowing integration with an organization's critical data with only minutes of setup and no programming or consulting required. www.unipress.com |
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