UniPress Software.Web-based Help Desk and Customer Problem Management Solutions UniPress Software's award-winning products help organizations centralize cen·tral·ize v. cen·tral·ized, cen·tral·iz·ing, cen·tral·iz·es v.tr. 1. To draw into or toward a center; consolidate. 2. , track and manage customer issues and problems, reduce support costs, speed customer support, enable group collaboration See collaborative software. worldwide and improve workflow The automatic routing of documents to the users responsible for working on them. Workflow is concerned with providing the information required to support each step of the business cycle. . The FootPrints product line provides: * Centralized cen·tral·ize v. cen·tral·ized, cen·tral·iz·ing, cen·tral·iz·es v.tr. 1. To draw into or toward a center; consolidate. 2. issue and problem tracking * Customer self-service online * Integrated email management * Web-based group collaboration What makes our tools different? * No programming, consulting, database administration, training or client software * Deployment in a day * Dynamic asset management * Direct access to corporate address books * Change and configuration management * Live eSupport and diagnostics * Lower cost of ownership than other tools * Easy-to-use, scalable and fully customizable * Web-based technology (not web-enabled) Product Line Overview Web-based Help Desk and Customer Problem Management For MS Windows 2000/NT, Unix & Linux FootPrints[R] is the web-based, integrated service desk in one tool. Centralize and track all problems and requests (submitted by phone, email, the web and wireless PDAs), build group collaboration worldwide and keep a constant pulse on customer support effectiveness with FootPrints. FootPrints' capabilities include web-based, comprehensive issue & problem tracking, customer self-service online, knowledge management, powerful email integration, automated au·to·mate v. au·to·mat·ed, au·to·mat·ing, au·to·mates v.tr. 1. To convert to automatic operation: automate a factory. 2. task management and flexible search and report facilities. For Microsoft Exchange Messaging and groupware software for Windows from Microsoft. Exchange Server is an Internet-compliant e-mail system that runs under Windows NT/2000 and Windows Server 2003. It can be accessed by Web browsers, the Exchange client, versions of Outlook and the earlier Windows Inbox. Users FootPrints[R] for Exchange is a version of FootPrints, for web-based help desk and customer problem management, that is specifically designed to fit within the Microsoft[R] Exchange environment. FootPrints for Exchange makes it truly easy for Exchange users to facilitate workflow, communication and collaboration across departments or an entire organization worldwide. It's designed specifically for organizations working with Microsoft[R] Exchange 5.5, Exchange 2000 and Active Directory[TM] and it offers all of FootPrints' capabilities. Fully Integrated, Optional Capabilities Web-based Asset Management FootPrints Asset Management automates asset tracking for software, hardware, platforms and more on all of your PCs to dynamically identify, locate and report on PC assets throughout your organization. Changes can be tracked and alerts can be issued. Audit information can be linked to customer tickets and shorten (audio, compression) Shorten - A form of lossless audio compression. the time spent to resolve issues. Direct Access to Existing Corporate Address Books FootPrints Dynamic Address Book Link enables fast, direct access to existing corporate contact records in your Microsoft Exchange 5.5, Exchange 2000, Active Directory and other LDAP (Lightweight Directory Access Protocol) A protocol used to access a directory listing. LDAP support is implemented in Web browsers and e-mail programs, which can query an LDAP-compliant directory. address books. Help Desk and Development Source Code Integration FootPrints Change and Configuration Management provides complete integration between your help desk and development source code tracking activities. It provides an active support environment for product development throughout the product lifecycle Product lifecycle or product life cycle is the course of a product's sales and profits over time. The five stages of each product lifecycle are product development, introduction, growth, maturity and decline. . Live eSupport and Remote Control and Diagnostics FootPrints Advanced Live eSupport gives you expanded eSupport with an extensive set of remote control, remote diagnostic, system management and desktop sharing See remote control software. tools to aid you in solving customer problems more quickly. Free guided walkthroughs and product eval downloads Call 800.222.0550 or visit unipress.com UniPress Software 2025 Lincoln Highway
Edison, NJ 08817 USA Tel: 732.287.2100 Fax: 732.287.4929 Email: info@unipress.com [C] 2002 UniPress Software, Inc. FootPrints is a registered trademark of UniPress Software Inc. All other trademarks of their respective owners. |
|
||||||||||||||||
Printer friendly
Cite/link
Email
Feedback
Reader Opinion