UniPress Software announces FootPrints.UniPress Software, Inc., a provider of Web-based service desk automation software, has announced its FootPrints product line, which offers a range of e-mail management functionality to accelerate and streamline service and support-related communications with internal and external customers. The company stated that a key component of FootPrints service desk software is the system's two-way e-mail management, which is designed to enable help desks, call centers and customer support centers to improve customer communications, increase response times, automate processes, reduce costs and improve the overall agent and end user support experience. With FootPrints' e-mail management capabilities, incoming support requests received via e-mail can be automatically turned into tickets and managed through the Web-based service desk. FootPrints was designed to combine the functionality of traditional help desk support and e-mail management tools in a single solution, helping service and support centers to centrally manage and automate incoming and outgoing e-mail. Through auto-generated and customizable e-mail notifications, users and groups involved with an issue can receive personalized per·son·al·ize tr.v. per·son·al·ized, per·son·al·iz·ing, per·son·al·iz·es 1. To take (a general remark or characterization) in a personal manner. 2. To attribute human or personal qualities to; personify. alerts and updates that allow them to monitor status independently. E-mail templates can be created within FootPrints to streamline communication and personalize individual and mass e-mailings without any programming. www.unipress.com ATTENTION VENDORS! Send your News and Product Releases via e-mail to cispress@tmcnet.com. Whenever possible, please include high-resolution (minimum 266 dpi) color graphics The ability to display graphic images in colors. (.BMP (1) (BitMaP) Also known as a "bump" file, it is the native, bitmapped graphics format in Windows. A BMP can be saved in several color options: 1-, 4-, 8- and 24-bit color provide 2, 16, 256 and 16,000,000 colors respectively. BMP files use the .BMP or . , .EPS (Encapsulated PostScript) A PostScript file format used to transfer a graphic image between applications and platforms. EPS files contain PostScript code as well as an optional preview image in TIFF, WMF, PICT or EPSI, the latter being an ASCII-only format. , .TIF TIF Tagged Image File (file name extension) TIF Tax Increment Financing TIF Temporary Internet Files TIF Transport Innovation Fund (UK) TIF Telecommunications Infrastructure Fund , or .JPG See JPEG. jpg - JPEG ). |
|
||||||||||||||||||||
Printer friendly
Cite/link
Email
Feedback
Reader Opinion