UniPress Software Releases New Version of FootPrints LANsurveyor(R) to Help Organizations Further Expedite and Improve Their IT Support Operations.

EDISON, N.J. -- FootPrints LANsurveyor 9.6 Helps Support and IT Managers Speed Problem Resolution Through Enhanced IT Asset Tracking and Network Monitoring and Mapping

UniPress(R) Software, Inc., a leading mid-market provider of 100% web-based service desk automation software, today announced a major upgrade to its popular FootPrints(R) LANsurveyor product. Powered by Neon Software's LANsurveyor 9.6, the latest version of this integrated add-on solution to the FootPrints service desk product line has significant enhancements to further assist service and IT help desk managers in solving customer and employee problems faster, including auto-discovery of IT assets, network diagramming, intrusion detection, and new support for Linux clients.

FootPrints LANsurveyor integrates network management and IT asset discovery functionality seamlessly with the FootPrints web-based service desk, saving support and IT organizations valuable time during the customer problem-resolution process. With FootPrints LANsurveyor, support agents have instant access to valuable configuration information and are able to easily pinpoint the physical location of network problems. This helps agents speed up problem resolution and ensure data accuracy, and helps their organization decrease incident management costs. Agents no longer need to visit users' desktops, nor do they need to locate and interact with users to gain information about their desktops.

New in FootPrints LANsurveyor:

New network auto-discovery techniques -- LANsurveyor now probes wide area networks, virtual LANs, router-to-switch and router-to-router connectivity, and VMware. Network maps are more complete.

Faster diagramming -- New algorithm generates network diagrams more quickly and supports multiple levels of undo/redo.

Enhancements to Continuous Scan Intrusion Detection -- When new nodes are detected, they are added to the network diagram. Network maps are automatically saved on schedule.

New Neon Responder v. 5.5 supports Linux -- The Neon Responder client software is compatible with all major operating systems, including Windows, Mac, and now Linux. Neon Responder supports leading Linux vendors Red Hat, Cent Os, SuSE, Debian, and UBuntu.

FootPrints LANsurveyor 9.6 provides a complete, cost-effective and easy-to-use solution to automate IT asset tracking, store IT asset information, and map, manage, and report on an organization's entire network. It supports both PC and Mac environments and includes a central database that helps support groups quickly and easily run detailed asset reports within the FootPrints web-based service desk.

FootPrints LANsurveyor 9.6 also offers an asset repository to collect information from workstations and servers via the optional Neon Responder client software. This information is stored in the built-in asset database. FootPrints LANsurveyor 9.6 uses either the Microsoft SQL Database Engine (MSDE), or Microsoft SQL Server database (either locally or across the network), to create asset data reports (custom reports, software inventory reports, etc.) for nodes, even if they are offline.

The newest version of this integrated add-on solution also uses CDP (Cisco Discovery Protocol) and LLDP (Link Layer Discovery Protocol) to provide more information about discovered nodes, and features new switch-to-switch algorithms that dramatically improve discovery of complicated networks.

"FootPrints LANsurveyor offers our small to mid-market customers numerous network management tools to help them improve their service desk operations and employee productivity," said Mark Krieger, President of UniPress Software. "By integrating network management and IT asset functionality with their FootPrints service desk, our customers can accelerate problem resolution and better manage their mounting support volumes, all while reducing costs."

FootPrints LANsurveyor is particularly attractive to small to mid-size organizations, especially education, government institutions, and non-profit organizations. The solution is affordable, fast to implement, and provides an array of customization options to optimize IT asset management.

Pricing & Availability

A FootPrints LANsurveyor license for 300 clients on a single server is priced at $3,900, including one year of maintenance. This solution integrates with and requires FootPrints web-based service desk software. Discounted volume license pricing is available for FootPrints LANsurveyor for government, non-profit, and educational institutions. For educational institutions only, an extremely affordable unlimited use site license is also available. Contact UniPress for additional product and pricing information at 1-800-222-0550.

Headquartered in Edison, New Jersey, UniPress Software, Inc. is a developer of web-based service desk automation software serving the mid-market, as well as large and small organizations. The company's FootPrints(R) product line, launched in 1996, provides a comprehensive range of capabilities to significantly improve help desk and customer support operations, and is used worldwide by nearly 2,500 corporate organizations, government offices, and educational institutions, including BHP Billiton(R) Petroleum, IBM(R), Kampgrounds of America, Hunter Fan Company(R), the IRS, and the University of Pennsylvania. UniPress' FootPrints software is available in numerous versions, along with add-on tools and best-of-breed integrations. The company also offers a complete line of product and best practices training courses and professional services. For more information, contact UniPress Software at 1-800-222-0550, or via the web at http://www.unipress.com.

UniPress(R) Software and FootPrints(R) are Registered Trademarks of UniPress Software, Inc. All other trademarks are registered trademarks of their respective owners.