UniPress Software Announces It Now Offers HDI's New Support Center Team Lead (SCTL) Training Course.EDISON, N.J. -- UniPress(R) Software, Inc., a leading mid-market provider of 100% web-based service desk automation software, today announced the offering of a new training course created by HDI HDI Human Development Index (UNDP yardstick of human welfare) HDI Help Desk Institute HDI Humpty Dumpty Institute (New York, New York) HDI High Density Interconnect (TM), the world's largest membership association for IT service and support professionals and the premier certification body for the industry. The HDI Support Center Team Lead (SCTL SCTL Small-Components Test Loop SCTL Sarum Commercial Training Ltd (UK) SCTL South Central Tablelands (southern portion of the American Mid-West) SCTL Single Conductor Transmission Line ) training course focuses on beginning leadership and management skills, leading-edge support center operations, an introduction to ITIL (Information Technology Infrastructure Library, www.itil.co.uk) One of the more comprehensive as well as non-proprietary and publicly available sets of guidelines for "best practice" IT services management, owned by the British Office of Government Commerce (OGC). processes skills, and support center technology. The two-day course will prepare team leads to strive for excellence in their challenging role and prepare for their HDI Certification examination. HDI's new SCTL training course is one of three HDI Certified See certification. help desk and standards-based help desk courses offered by UniPress for IT service and support professionals. These include HDI Help Desk Analyst, HDI Help Desk manager, and now the HDI Support Center Team Lead Certification preparatory pre·par·a·to·ry adj. 1. Serving to make ready or prepare; introductory. See Synonyms at preliminary. 2. Relating to or engaged in study or training that serves as preparation for advanced education: courses. Since 2004, UniPress has been in a partnership with DEMA Founded in 1976 as the Data Entry Management Association, it later changed its name to the Association for Input Technology and Management. In 1993, it merged with TAWPI. Education, a leader in developing professional education programs and an HDI-certified training partner, to offer these industry certified help desk training courses. The new training class from HDI is a skills building and certification course that includes lectures, exercises, role plays, and discussions focused on best practices for support center operations and how to effectively coach and lead a team. Experienced members of the DEMA Education team deliver the course. DEMA Education's president, Eric Rabinowitz, led the process with HDI to create this course, and he was instrumental in creating the content. The course will prepare current and future team leaders for excellence in their changing roles and provide them with the information required to run a successful help desk. "The goal of the course is to teach these individuals how to be great leaders and great managers," explained Mr. Rabinowitz. "Aside from providing attendees with the knowledge they need to be effective leaders, we are giving them the tools necessary to pass on a wealth of knowledge to other leaders and support managers." Attendees of the new HDI SCTL training course will learn best practices for support center operations, effective leadership and management skills, new problem solving problem solving Process involved in finding a solution to a problem. Many animals routinely solve problems of locomotion, food finding, and shelter through trial and error. and project management skills, team building and motivational techniques, how to manage stress and conflict, how knowledge management can improve productivity, a good introduction to service desk ITIL processes, and much more. The course is based on coaching team members using a unique eight step method. "HDI's new Support Center Team Lead training course is a great opportunity for IT service and support professionals to arm themselves with new and innovative ideas," explained Mark Krieger, President of UniPress Software. "Members of DEMA were directly involved with HDI in the creation of this course, giving us the chance to work with some of the brightest and most knowledgeable individuals in the industry. This is truly a rewarding course and I would recommend it to anyone looking to improve upon leadership and management skills." For HDI members, the cost of the new HDI SCTL training class is $1,295. For non-members, the cost is $1,395. For more information, please contact UniPress Software at 1-800-222-0550. UniPress Software's training course offerings include both product courses and industry best practice training to help service and support professionals optimize their support operations. HDI's best practice-based courses are designed for support center directors, help desk managers, analysts, customer service representatives, and technicians. All of the courses include HDI-certified curriculum internationally recognized standards of best practices. Each course presented by DEMA Education offers methods, skills and knowledge to help organizations improve all aspects of their IT service and support operations. About DEMA Education DEMA Education develops and markets innovative and established professional educational programs that facilitate real learning, knowledge sharing among peers and measurable ROI (Return On Investment) The monetary benefits derived from having spent money on developing or revising a system. In the IT world, there are more ways to compute ROI than Carter has liver pills (and for those of you who never heard of that expression, it means a lot). . Partnering with companies that want to fully leverage both the revenue and strategic potential of training, the mission of DEMA is to identify new and exciting products early in the product life-cycle, produce complete training products at little cost to our customers, market these training programs and deliver the training in classroom, on-site and web-based distance learning venues. DEMA's management team has nearly twenty years TWENTY YEARS. The lapse of twenty years raises a presumption of certain facts, and after such a time, the party against whom the presumption has been raised, will be required to prove a negative to establish his rights. 2. of help desk and general support industry training and hands-on management experience, and been active contributors to the HDI's Curriculum Review Committee for over a decade. About HDI HDI is the world's largest membership association for IT service and support professionals and the premier certification body for the industry. Founded in 1989, HDI's mission is to lead and promote the IT service and support industry by empowering its members through access to timely and valuable industry information, including reports and publications; encouraging member collaboration through events and online forums; and establishing internationally recognized, standards-based industry certification and training programs. HDI has more than 7,500 members worldwide including most of the Fortune 500, 60 local chapters in North America North America, third largest continent (1990 est. pop. 365,000,000), c.9,400,000 sq mi (24,346,000 sq km), the northern of the two continents of the Western Hemisphere. and membership offices on every continent. For more information, visit http://www.thinkhdi.com. About UniPress Software, Inc. Headquartered in Edison, New Jersey Edison Township (usually known as Edison) is a township in Middlesex County, New Jersey, United States. As of the United States 2000 Census, the township had a total population of 97,687, making it at the time the fifth largest municipality in New Jersey. As of the U.S. , UniPress Software, Inc. is a developer of web-based service desk automation software serving the mid-market, as well as large and small organizations. The company's FootPrints(R) product line, launched in 1996, provides a comprehensive range of capabilities to significantly improve help desk and customer support operations, and is used worldwide by more than 2,300 corporate organizations, government offices, and educational institutions, including Prudential Financial(R), BHP Billiton BHP Billiton is the world's largest mining company.[1] Its origin is in the 2001 merger of Australia's Broken Hill Proprietary Company (BHP) and the UK's Billiton, which has a South African background. The result is a dual-listed company. (R) Petroleum, IBM (International Business Machines Corporation, Armonk, NY, www.ibm.com) The world's largest computer company. IBM's product lines include the S/390 mainframes (zSeries), AS/400 midrange business systems (iSeries), RS/6000 workstations and servers (pSeries), Intel-based servers (xSeries) (R), Kampgrounds of America, Hunter Fan Company(R), the IRS An abbreviation for the Internal Revenue Service, a federal agency charged with the responsibility of administering and enforcing internal revenue laws. , and the University of Pennsylvania (body, education) University of Pennsylvania - The home of ENIAC and Machiavelli. http://upenn.edu/. Address: Philadelphia, PA, USA. . UniPress' FootPrints software is available in numerous versions, along with add-on tools and best-of-breed integrations. The company also offers a complete line of product and best practices training courses and professional services (job) professional services - A department of a supplier providing consultancy and programming manpower for the supplier's products. . For more information, contact UniPress Software at 1-800-222-0550, or via the web at http://www.unipress.com. UniPress(R) Software and FootPrints(R) are Registered Trademarks of UniPress Software, Inc. All other trademarks are registered trademarks of their respective owners. |
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