UniPress Software's President to Discuss Strategic Service Desk Trends at Inaugural FootPrints Users Conference in Japan.EDISON, N.J. -- Mark Krieger to Highlight the Continuously Evolving Role of FootPrints-Powered Service Desks and How They are Being Used for Regulatory Compliance Tracking and Other Innovative Applications UniPress(R) Software, Inc., a leading mid-market provider of 100% web-based service desk automation software, today announced that it will showcase the FootPrints(R) line of service desk solutions and discuss strategic service desk trends at the inaugural FootPrints Users conference in Japan. Macnica Networks will host the all-day conference, taking place on May 19, 2006 at the Tokyo Conference Center Shinagawa. Macnica Networks is UniPress Software's exclusive partner in the Pacific Rim Pacific Rim, term used to describe the nations bordering the Pacific Ocean and the island countries situated in it. In the post–World War II era, the Pacific Rim has become an increasingly important and interconnected economic region. . Mark Krieger, UniPress' president and co-founder will deliver a special presentation at the conference that examines strategic service desk trends and how FootPrints solutions are enabling customers to capitalize on Cap´i`tal`ize on` v. t. 1. To turn (an opportunity) to one's advantage; to take advantage of (a situation); to profit from; as, to capitalize on an opponent's mistakes s>. these trends. Specifically, Mr. Krieger will discuss how FootPrints solutions can help customers manage and automate internal controls and compliance tracking, including the Japanese version of the Sarbanes-Oxley (SOX) law and similar regulations. Addressing the growing demand for FootPrints web-based service desk software in Japan, this conference is designed to showcase the FootPrints product line and its ease-of-use, flexibility, and scalability. Conference attendees will include customers and prospects. Attendees will learn how organizations from various industries have realized consistent and measurable success using web-based FootPrints service desk solutions (licensed under the RapidTracker software name in Japan) to automate help desk, customer support, and numerous issue-tracking initiatives. They can also discover best practices and winning service and support formulas during a peer-to-peer networking See peer-to-peer network. event. FootPrints technology is widely used by leading organizations worldwide and is available in four versions, including FootPrints, FootPrints for eService, FootPrints for Exchange, and the FootPrints Hosting Service. FootPrints supports Japanese, Chinese, and other Far Eastern languages. The product line also includes numerous integrated capabilities that enable organizations to meet their specific operational needs and leverage existing investments in software and IT infrastructure. In May of 2004, UniPress' FootPrints was awarded the Information Technology Infrastructure Library(R) (ITIL (Information Technology Infrastructure Library, www.itil.co.uk) One of the more comprehensive as well as non-proprietary and publicly available sets of guidelines for "best practice" IT services management, owned by the British Office of Government Commerce (OGC). ) Service Support Certification through Pink Elephant's Pink Verify(TM) Program. About UniPress Software, Inc. Headquartered in Edison, New Jersey Edison Township (usually known as Edison) is a township in Middlesex County, New Jersey, United States. As of the United States 2000 Census, the township had a total population of 97,687, making it at the time the fifth largest municipality in New Jersey. As of the U.S. , UniPress Software, Inc. is a developer of web-based service desk automation software serving the mid-market, as well as large and small organizations. The company's FootPrints(R) product line, launched in 1996, provides a comprehensive range of capabilities to significantly improve help desk and customer support operations, and is used worldwide by more than 2,300 corporate organizations, government offices, and educational institutions, including Prudential Financial(R), BHP Billiton BHP Billiton is the world's largest mining company.[1] Its origin is in the 2001 merger of Australia's Broken Hill Proprietary Company (BHP) and the UK's Billiton, which has a South African background. The result is a dual-listed company. (R) Petroleum, IBM (International Business Machines Corporation, Armonk, NY, www.ibm.com) The world's largest computer company. IBM's product lines include the S/390 mainframes (zSeries), AS/400 midrange business systems (iSeries), RS/6000 workstations and servers (pSeries), Intel-based servers (xSeries) (R), Kampgrounds of America, Hunter Fan Company(R), the IRS An abbreviation for the Internal Revenue Service, a federal agency charged with the responsibility of administering and enforcing internal revenue laws. , and the University of Pennsylvania (body, education) University of Pennsylvania - The home of ENIAC and Machiavelli. http://upenn.edu/. Address: Philadelphia, PA, USA. . UniPress' FootPrints software is available in numerous versions, along with add-on tools and best-of-breed integrations. The company also offers a complete line of product and best practices training courses and professional services (job) professional services - A department of a supplier providing consultancy and programming manpower for the supplier's products. . For more information, contact UniPress Software at 1-800-222-0550, or via the web at http://www.unipress.com. UniPress(R) Software and FootPrints(R) are Registered Trademarks of UniPress Software, Inc. All other trademarks are registered trademarks of their respective owners. |
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